Manager, Technical Operations

Apple, Inc.; Cupertino (CA); On-site; USD 195,000 - 294,000; Full time

Benefits offered by this job

Relocation assistance

Apple stock programs

Comprehensive medical and dental

Tuition reimbursement

Job summary

Apple Inc. Worldwide Events and Experiences seeks a Manager, Technical Operations to lead production infrastructure and transmission pipelines for global events.

You will oversee streaming, accessibility, localization, and the evolution of broadcast systems while guiding a high‑performing technical team. You’ll partner with production and creative teams to implement innovative technologies, including AI-assisted tools, and ensure no-fail delivery across platforms and venues.

Qualifications

• 10+ years in broadcast engineering, operations, or live event transmission for large-scale productions.
• Experience with IP-based broadcast infrastructure and SMPTE ST 2110.
• Knowledge of LED walls, video processing, HDR workflows.
• Experience managing live encoding pipelines, storage, MAM systems, and production networks.
• Ability to read and execute complex technical drawings, workflows, and signal flow diagrams.
• Proven leadership, project management, and stakeholder communication.

Responsibilities

• Lead the transmission and live streaming strategy for Apple’s largest global events.
• Oversee the engineering and infrastructure for technology that runs major events and facilities.
• Direct technical workflows for accessibility and localization across events.
• Define and manage an innovation technology roadmap, including AI tools.
• Collaborate to strengthen system architecture and unify tooling/workflows.
• Design and implement advanced broadcast infrastructure technologies.
• Develop encoding pipelines, storage, and MAM to support scaling.
• Oversee technical requirements for remote shoots and locations.
• Create and centralize technical drawings, SOPs, workflows, and asset documentation.
• Manage vendor relationships and drive system design improvements.
• Build and mentor a high-performing team of operators and engineers.
• Ensure adherence to video specs, HDR formats, and signal flow.

Skills

Leadership

Cross-functional teamwork

Communication

Problem-solving

Prioritization

Stakeholder management

Mentoring

Tools

SMPTE ST 2110

SDI routing

LED walls

HDR workflows

Video processing

MAM systems

Remote production pipelines

Job description

Worldwide Events and Experiences brings the best of Apple to life, showcasing our products, services, and the values that drive our company. From global product launches and tailored creator experiences to impactful partner engagements and inspiring internal events, this team is responsible for managing end-to-end planning, production, in-person experiences, and all the unique details that make these events exceptional. The team includes professionals with backgrounds in event design, management, operations, broadcast, and production. We're looking for inventive and collaborative people from a variety of creative and technical fields. We're seeking a Manager, Technical Operations to lead a critical pillar within the WW Events organization focused on production. This role operates at the intersection of live event production and technical infrastructure, requiring a unique hybrid skillset across both disciplines. You will bring new ideas, technologies, and production approaches that evolve how we connect with global audiences. The Manager, Technical Operations will lead the strategy, engineering, and execution of the infrastructure and transmission pipelines that power Apple's worldwide events, at any scale, in any format, for every audience.

Description

You will oversee the development and optimization of end-to-end live streaming, transmission, accessibility & localization workflows. Partnering closely with Technical Production and creative teams, you will constantly rethink, redesign, and fortify our existing systems while spearheading an innovation roadmap that leverages emerging technologies - including AI-driven broadcast tools. This role requires deep engineering expertise in broadcast infrastructure, strong leadership capabilities, and the ability to operate flawlessly in high-pressure, executive-facing scenarios. You will build, mentor, and manage a high-performing technical team, driving rigorous documentation, system design, and vendor collaboration to ensure no-fail delivery.

Responsibilities

• Lead the transmission and live streaming strategy for Apple’s largest global events, ensuring flawless delivery across all platforms.
• Oversee the engineering and infrastructure for the technology that runs major events, the Steve Jobs Theater, and various internal broadcast facilities.
• Direct the technical workflows for accessibility and localization across all events and keynotes, ensuring global reach and inclusivity.
• Define and manage the innovation technology roadmap, identifying, researching, and testing next-generation technologies and AI-assisted tools.
• Collaborate with other technical and production teams to continuously evaluate, rethink, redesign, and strengthen overarching system architecture to ensure consistent tooling and workflows across teams and events
• Design and implement advanced broadcast infrastructure technologies, including routing, switching, and cloud video services.
• Develop existing live encoding pipelines, digital storage solutions, and Media Asset Management (MAM) systems to enable scaling, compressed timelines and changing formats
• Oversee the technical requirements for remote film locations and shoots, ensuring seamless connectivity, power, and infrastructure support.
• Create, organize, and centralize comprehensive technical drawings, Standard Operating Procedures (SOPs), workflows, and asset documentation.
• Manage high-level vendor relationships, driving system design, integration, and continuous improvement.
• Build, lead, and mentor a high-performing team of technical operators and engineers, fostering a culture of innovation and excellence.
• Ensure strict adherence to best practices for video specifications, including HDR formats, color spaces, and signal flow.

Minimum Qualifications

• 10+ years of experience in broadcast engineering, technical operations, or live event transmission for large-scale, high-visibility productions.
• Understanding of live streaming architecture, transmission, remote production pipelines, and satellite uplink/downlink operations.
• Strong working knowledge of IP-based broadcast infrastructure, including SMPTE ST 2110, SDI routing, and advanced video processing.
• Solid understanding of live event display technologies, including LED walls, processors, and advanced screen switching.
• Knowledge of high-end video specifications, codecs, formats, and HDR workflows.
• Proven experience managing live encoding pipelines, digital storage,MAM systems and production networking environments
• Demonstrated ability to read, draft, and execute complex technical drawings, workflows, and signal flow diagrams.
• Experience assessing and supporting the technical, power, and data requirements for film locations and remote shoots.
• Proven track record of managing people, leading cross-functional projects, and driving technical initiatives from concept to completion.
• Demonstrated ability to communicate complex technical concepts to non-technical stakeholders.
• Ability to handle ambiguity gracefully and operate under a prioritization framework balancing competing priorities and stakeholders.

Preferred Qualifications

• Experience exploring and implementing AI-driven tools or automation within broadcast and live event workflows.
• Experience managing accessibility (closed captioning, audio description, sign language) and localization workflows for global audiences.
• Experience managing and resolving shared-infrastructure boundaries across stakeholder groups.
• Experience working in highly confidential environments with strict security and quality standards.
• Exceptional written and verbal communication skills with a strong ability to influence and align stakeholders across disciplines.
• Strong understanding of emerging production technologies and IT/Network engineering principles.
• Willingness and ability to travel globally as required.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $195,200 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple's workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.