Manager, Tax Administration

Ascend; Tampa (FL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid time off

12 firm paid holidays

Professional development opportunities

Major medical, dental, and vision insurance

401(k) with profit sharing

Job summary

Ascend is searching for a Tax Administration Manager to lead the Tax administrative team in Tampa, Florida. This role involves overseeing billing accuracy, engagement management, and client onboarding, ensuring smooth operations across the Tax practice.

The ideal candidate will have a minimum of 5 years of experience in a professional services environment, strong people-management skills, and the ability to drive process improvements. Join us for a fulfilling career where you can make a significant impact.

Qualifications

• 5+ years of administrative, operations, or billing experience in a professional services environment.
• Prior experience in a people-management role.
• Strong understanding of billing and WIP concepts.

Responsibilities

• Oversee the billing process and engagement management.
• Manage and develop the Tax Admin team across multiple offices.
• Implement process improvements to enhance operational excellence.

Skills

Organized and detail-oriented

Strong written and verbal communication skills

People-management skills

Proficiency with Microsoft Office

Education

5+ years of progressive administrative experience

Experience in public accounting or CPA firm

Tools

CCH Axcess

Document management tools

Job description

Saltmarsh is seeking an organized, detail‑oriented, and welcoming Manager to lead the Tax administrative team. The Tax Administration Manager is a people‑leader role within the Tax practice, established to bring a single point of accountability to the Tax practice’s administrative and billing operations. This role will be responsible for overseeing the billing process, engagement management, client onboarding, and 1099 and tangible tax administration. This individual will work on ensuring billing accuracy and timeliness, leading and developing the Tax Admin team, supporting the practice partners, coordinating with the offshore return‑processing resources, and continuously improving the processes and workflows that keep the practice running efficiently through busy season and beyond.

At Saltmarsh, we take pride in delivering legendary service to our clients while investing in our relationships with both clients and colleagues. Join our team and become part of a culture that thrives on teamwork and growth.

What You’ll Do

Billing Leadership

• Own billing for the entire Tax practice from engagement through collection, serving as the practice’s single billing authority.
• Partner closely with the Tax Practice Lead and Chief Growth Officer on billing strategy, escalations, client communication, and process improvement.
• Monitor billing timeliness and accuracy across all Tax engagements; identify and resolve issues before they age.
• Maintain consistent billing workflows and standards across offices and engagement types.

Team Management & Development

• Manage and develop the Tax Admin team, including day‑to‑day direction, workload balancing, and coverage planning across Tampa, Orlando, and Pensacola offices.
• Coordinate offshore return‑processing support and integrate it seamlessly into team workflows.
• Set and enforce standards for quality, consistency, and responsiveness across all admin functions.
• Provide coaching, performance feedback, and professional development guidance to direct reports.
• Ensure adequate backup coverage across the team for continuity through peak periods.

Time & WIP Cleanup

• Perform time and WIP cleanup as needed to keep engagements current and billable.
• Identify and resolve aging or unbilled time in coordination with practice leadership.
• Partner with the Tax Practice Lead to maintain WIP discipline and support realization goals.

Engagement & Client Administration

• Supervise the preparation and execution of engagement letters for Tax clients, including new client onboarding and renewals.
• Oversee the end‑to‑end 1099 process and tangible tax administration, transitioning these responsibilities from the CPA team to the admin function.
• Ensure timely and professional client communications related to onboarding, engagement status, and administrative matters.

Process & Operational Excellence

• Serve as the operational hub of the Tax admin function — identifying inefficiencies, implementing process improvements, and driving consistency across the team.
• Evaluate automation and technology opportunities (including AI‑assisted tools) to reduce manual workload and improve throughput.
• Ensure smooth coordination and handoffs across Tax, CAAS, and shared administrative resources.
• Maintain current knowledge of CCH Axcess workflows and other practice management systems used by the team.

Who You Are

Required Experience

• 5+ years of progressive administrative, operations, or billing experience in a professional services environment.
• Prior people‑management or team‑lead experience, with demonstrated ability to develop and hold a team accountable.
• Strong understanding of billing and WIP concepts in a professional services or CPA firm context.
• Highly organized and detail‑oriented, with the ability to manage competing priorities and deadlines through demanding busy‑season cycles.
• Strong written and verbal communication skills; comfortable working across practice leadership and service lines.
• Proficiency with Microsoft Office and document management tools.

Preferred Experience

• Experience in a public accounting or CPA firm environment.
• Familiarity with CCH Axcess (tax project management, billing, and portal workflows).
• Experience coordinating offshore or remote team resources.
• Exposure to tangible tax or 1099 processing workflows.

What We Offer

• Paid time off and 12 firm paid holidays
• Professional development opportunities, including training and certifications
• Leadership opportunities
• Major medical, dental, and vision insurance
• Employer‑paid life insurance
• Long‑term disability coverage
• 401(k) with profit sharing
• Equity program for Senior Managers+ and top performing Managers

Location

This position is onsite, Monday through Friday, located at any Saltmarsh office (Pensacola, Tampa, or Orlando).

Saltmarsh is not just a place to work; it's a place to thrive. Ready to grow your career and make an impact? Join us and discover the difference of being part of the Saltmarsh family.

At Ascend, we provide a fair and equal employment opportunity for all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Ascend hires and promotes individuals solely based on qualifications for the position to be filled and business needs.