Manager, Field Ops

2243 Service Experts Heating & AC-NY LLC; City of Syracuse (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Service Experts Heating & Air Conditioning seeks a Manager, Field Operations to lead the Field Management team, define objectives, priorities and deadlines to meet short-term goals and ensure successful on-site execution. This role oversees task allocation, on-site quality checks, documentation, and coordination with apprentices and technicians to meet installation standards and safety.

The candidate should have a Bachelor's degree and 6+ years of experience in field operations, with a proven

Qualifications

• Bachelor's degree required.
• 6+ years of experience in field operations or related roles.
• Strong leadership and people management skills.
• Ability to coordinate multiple crews and deadlines.

Responsibilities

• Allocate daily tasks to crews, brief methods, confirm tool readiness and vehicle load-outs.
• Lead on-site execution, validate steps against MOPs, and manage hold points.
• Check installation quality - mounting torque, alignment, labeling, and functional tests; record values.
• Capture photo/video evidence and ensure required measurements are logged.
• Verify customer contact and site access steps; escalated issues promptly.
• Confirm PM/service tasks executed (functional checks, adjustments, firmware/config updates).
• Coach apprentices and techs on metering/measurement technique and documentation completeness.
• Close work orders with accurate notes, readings, photos, and redlines.
• Escalate abnormal findings (missing parts, facade issues, interference) for immediate action.
• Stage materials and kits for next-day jobs; verify BOM completeness.

Skills

Leadership

Field Operations

Team Management

Quality Assurance

Education

Bachelor's Degree

Job description

Welcome! The Manager, Field Operations leads the Field Management team by defining objectives, priorities and deadlines required to meet short term goals and objectives. Is responsible for the success of each team member. Typically manages the work efforts of supervisors/individual contributors.

• Allocate daily tasks to crews, brief methods, confirm tool readiness and vehicle load-outs.
• Lead on-site execution, validate steps against MOPs, and manage hold points.
• Check installation quality - mounting torque, alignment, labeling, and functional tests; record values.
• Capture photo/video evidence and ensure required measurements are logged.
• Verify customer contact and site access steps; escalated issues promptly.
• Confirm PM/service tasks executed (functional checks, adjustments, firmware/config updates).
• Coach apprentices and techs on metering/measurement technique and documentation completeness.
• Close work orders with accurate notes, readings, photos, and redlines.
• Escalate abnormal findings (missing parts, facade issues, interference) for immediate action.
• Stage materials and kits for next-day jobs; verify BOM completeness.

Minimum Experience: 6+ years Minimum Education: Bachelor's Degree

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.

Company Home Hello, Future Experts! Welcome to our employment portal, the ultimate destination for reviewing our current job listings and submitting your applications online. Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Headquartered in Richardson, TX, Service Experts Heating & Air Conditioning provides HVAC and plumbing maintenance and repair to homes and businesses. A strong focus on the customer experience has persisted throughout Service Experts’ history. Even today, Service Experts continues its strong focus on growth. Our goal is to be the best and biggest in the markets we serve. But one thing has always, and will always, define Service Experts: our unwavering commitment to our customers. Looking for the best when it comes to keeping your home safe, comfortable, and highly efficient? There’s an Expert for that.