Manager, Systems Engineering - AppEng

Intercontinental Exchange (ICE); Atlanta (GA); On-site; USD 130,000 - 180,000; Full time

Job summary

Intercontinental Exchange, Inc. seeks a Manager of Systems Engineering to lead a team delivering software releases in Linux/Windows environments. You will drive automation, root-cause analysis, and collaboration across developers, operations, and QA to accelerate platform outcomes.

The role combines hands-on engineering with team leadership and strategic planning across the full deployment lifecycle, from requirements to retirement, in a fast-paced, customer-focused setting.

Qualifications

• Degree in engineering discipline or equivalent experience in Systems Engineering/Development.
• 5+ years of experience in engineering OS, software development, tools automation, or similar platform delivery.
• Experience as a people manager or team lead with delegation duties.
• Strong coding skills in PowerShell, Python, Bourne, Groovy, or Ruby.
• Familiarity with SDLC processes and tools (GIT, Puppet, etc.).
• Experience with automation/configuration management tools (Puppet, Chef, Ansible).
• Knowledge of multi-tier, highly available system design and scaling.

Responsibilities

• Educate and mentor teams on deployment methodologies and technologies.
• Delegate and ensure completion of tasks by staff.
• Assist in design, planning, and implementation of server and application delivery solutions.
• Tune systems for maximum performance.
• Automate manual tasks via scripting and development.
• Adopt new technologies and implement tools quickly.
• Support production operations in a 24/7 environment.
• Evaluate OS versions, drivers, and patches.
• Provide technical analysis and problem resolution.
• Collaborate with developers, operations, and end-users.
• Mentor teammates across departments.
• Ensure streamlined deployments as part of SDLC.
• Manage infrastructure lifecycles including procurement and decommissioning.

Skills

PowerShell

Python

Automation

Git

Team leadership

Communication

Problem solving

SDLC understanding

Education

Bachelor's degree in engineering or related field

Tools

Puppet

Ansible

GIT

IBM MQ

Tableau

Job description

Job Purpose

We are on a mission as a team. We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities. Our start-up roots keep us nimble, flexible, and moving fast. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We engage in robust debates to find the best path, and then we move forward as one team. We take pride in what we do, acting with integrity and passion, so that our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets.

The Manager, Systems Engineering is responsible for leading a team of engineers responsible for software releases consisting of third‑party applications and related deployment procedures in a mixed Linux and Windows environment. This individual works as part of a service‑delivery team that assists developers, operations teams, and business teams to get results from a delivered platform as quickly as possible. Additionally, this position is a hands‑on technical role that includes root cause analysis of problems, selecting, developing, and implementing automation tools, as well as active participation in deeply technical discourse.

The Manager will lead a team that is responsible for all aspects of delivery from cradle to grave. We go from requirement to retirement and all things in between. If you are interested in the ability to get involved with all aspects of systems, application, and platform delivery, you could be a fit.

Responsibilities

• Educate and mentor team members, operations staff and other departments on best practices and application deployment methodologies and technologies
• Delegate, assign, and ensure work is completed by subordinate staff
• Assist in the design, planning and implementation of server and application delivery solutions
• Tune and design systems infrastructure for maximum available performance
• Automation of manual tasks using scripting and application development
• Investigate and adopt new technologies/tools as needs arise as well as implement said tools quickly and efficiently
• Respond to and assist with production operations in a 24/7 environment
• Evaluate, test, and integrate new operating system versions, drivers, and patches
• Provide technical analysis, resolve problems, and propose solutions
• Provide support to and coordinate with Developers, Operations staff, and End-Users
• Provide education and/or mentorship where needed to Teammates, Operations, Development and QA
• Ensure streamlined application deployments as part of the overall SDLC
• Manage infrastructure lifecycles, including procurement, buildout, ongoing hygienic support, and decommission

Knowledge and Experience

• Degree in engineering discipline or equivalent experience in Systems Engineering / Development
• 5+ years of experience with engineering Operating Systems as well as Software Development Engineering, Tools Automation, or similar role in platform delivery
• Experience as a people manager or in a team lead role with delegation duties
• Solid experience coding with any one or combination of PowerShell, Python, Bourne, Groovy, Ruby, etc.
• Fundamental understanding of the SDLC processes, and tools (GIT, Puppet, etc.)
• Experience with automation/configuration management using either Puppet, Chef, Ansible or equivalent
• Working knowledge of multi-tiered, highly available, and resilient application design
• Working knowledge of horizontal and vertical scaling for performance and high availability
• Top-tier critical thinking, analytics, and problem‑solving skills
• Ability to work in a service‑oriented team environment
• Strong understanding of project Management, organization, and time management
• Customer focus and dedication to the best possible user experience
• Ability to communicate effectively with technical or business resources
• Understanding of Continuous Integration and Delivery concepts

Desired

• Experience working in a GitOps organization with a drive to automate everything
• Familiarity with SWIFT, IBM MQ, IBM Sterling Integrator, File Gateway, Tableau, and other applications
• Fundamental understanding of Operational Concepts (DR, BCP, Prod vs. Non‑Prod)
• Experience with LDAP systems
• Basic understanding of SQL Database concepts (Oracle, MySQL)

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.