Manager, SWIS

Catholic Crosscultural Services; Little Canada (MN); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

CAAT Pension Plan

Group benefits

Paid sick time

Training & mentorship

Inclusive workplace

Job summary

Catholic Crosscultural Services (CCS) is seeking a full-time Manager to ensure effective delivery of SWIS services to newcomer students and families in school settings. You will lead planning, coordination with schools, and oversee program delivery models to meet objectives and funder requirements.

The role requires strong leadership, program management experience, and a commitment to inclusive, community-based service delivery.

Qualifications

• Social work degree or equivalent in Human Services.
• Minimum 3–5 years in settlement/community work.
• Minimum 2 years of team leadership experience.
• Experience in program management, staff supervision, service planning and evaluation.

Responsibilities

• Oversee SWIS program delivery, monitoring and evaluation to meet funder requirements and outcomes.
• Lead planning and delivery of SWIS services across schools with administrators, staff and partners.
• Ensure equitable service distribution, staff deployment and responsiveness to newcomer needs.
• Oversee school-based activities, information sessions, workshops and summer programs.
• Develop outreach to increase awareness and uptake of SWIS services among students, families and schools.

Skills

Team leadership

Program management

Staff supervision

Digital literacy

Driver's license

Education

Social work degree or equivalent

Tools

OCMS

Data management systems

Office applications

Job description

Manager, SWIS Program (Full-time, Permanent)

Catholic Crosscultural Services (CCS) is a settlement agency providing a wide range of services to immigrants and refugees regardless of race, religion or status.

We ensure our employees are reflective of the diverse clientele that we serve. We thrive on supporting our community, performing meaningful work, learning from our colleagues, making a difference and having fun!We are

searching for a full-time Manager who will be responsible for ensuring the effective delivery of support services to newcomer students and their parents in school settings, helping them successfully settle, integrate, and participate in their schools and communities.

What you will be doing:

• Manage the overall delivery, monitoring and evaluation of the Settlement Workers in Schools (SWIS) program to ensure program objectives, funder requirements and expected outcomes are achieved.
• Lead the planning and delivery of SWIS services across participating schools in collaboration with school administrators, school staff, SWIS Workers, partner agencies and other key stakeholders.
• Oversee the effective implementation of the CCS SWIS program delivery model, ensuring appropriate school coverage, equitable service distribution, effective staff deployment and responsiveness to changing school and newcomer needs.
• Oversee other support service initiatives, including mental wellness and short-term counselling.
• Provide oversight and direction for school-based group activities, information sessions, workshops, summer programming and other initiatives that support newcomer students and families.
• Develop and oversee outreach, promotional and engagement initiatives to increase awareness and uptake of SWIS services among newcomer students, families, schools and community partners.
• Guide the use of digital outreach, online communication channels and social media to promote SWIS programs, activities, resources and key messages in alignment with CCS communications standards and organizational policies.
• Oversee the accurate and timely use of OCMS and CCS internal Data Management Systems, ensuring program documentation and data meet organizational standards.
• Liaise with CCS leadership, Program Managers, school board representatives, community organizations, funders, Steering and Advisory Committees, SWIS Managers and Coordinators from other settlement agencies, and regional SWIS initiatives and collaborative tables.
• Represent CCS and the SWIS program at Steering Committee and Advisory Committee meetings, regional SWIS initiatives, school board, community, funder, sector and inter-agency planning tables as required.
• Supervising, directing, and evaluating the work of the settlement team
• Supervising, directing, and evaluating the work of project staff (e.g., summer students, student placements)
• Determine staffing requirements based on current and future agency needs, identifying potential skill gaps, turnover, staff secondments and promotions
• Participate on agency committees and special projects as assigned
• Perform other duties as assigned

What are we looking for?

• Social work degree, settlement counselling diploma or equivalent training in Human Services field
• Minimum 3-5 years of experience in settlement and/or community work
• Minimum of 2 years of experience managing and leading teams
• Demonstrated experience in program management, staff supervision, service planning, facilitation and program evaluation
• Strong knowledge of the Ontario education system, school board structures, school-based settlement services, and local community resources and services especially relevant to newcomer settlement
• Strong knowledge and understanding of government settlement funding policies, priorities, and emerging trends.
• Strong knowledge of and sensitivity to the settlement, employment, social, educational, and systemic issues and barriers experienced by newcomer students and families.
• Experience working in a very diverse, multi-cultural workplace and a strong understanding of building and sustaining a successful, respectful, inclusive and productive work environment
• Strong digital literacy, including proficiency with standard office applications, online communication platforms and the ability to support digital outreach and social media initiatives
• Possession of a valid Ontario Driver’s License and access to a car is an asset.

Why work with us?

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s what you get when you’re a permanent employee:

• Competitive compensation, paid sick time, employee recognition programs, and a great workplace culture!
• We offer a secure retirement pension for our employees through our participation in the CAAT Pension Plan. CAAT gives our employees peace of mind, knowing that they are building a secure and predictable pension while they work. Learn more about the CAAT Pension Plan: .
• Comprehensive group benefit plan to support your well-being from day one that is paid in full by CCS! This includes extended health care, dental care, life insurance, accidental death and dismemberment coverage, long-term disability and an Employee Assistance Program (EAP).
• Support in your personal and professional growth with training, mentorship and more – because when you thrive, we thrive.
• An inclusive workplace culture and environment that encourages creativity, curiosity, and celebrates success!

Location: Scarborough, ON

Compensation: $41.68 - $43.98 based on experience

Hours of work: 35 hours per week, including evenings, weekends and occasional overtime is required

Application Deadline:

open until filled.

CCS is committed to a workplace that reflects the diversity of the populations we serve. We seek applicants who will strengthen our commitment to diversity, equality, and inclusion. We encourage qualified candidates from Indigenous, Black and other racialized persons, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities to consider working with and for CCS.

Accommodations are available on request for candidates taking part in all aspects of the selection process. Please contact for assistance.

Screening & Vacancy Information:

CCS does not use Artificial Intelligence (AI) for candidate screening. This position is for a current, active vacancy