MANAGER SUPPORT LIAISON

North East Medical Services; Daly City (CA); On-site; USD 75,000 - 105,000; Full time

Job summary

Paycom - ATS in Daly City, CA seeks a Manager Support Liaison to bridge the HR department and managers, ensuring timely HR support and clear communication of policies. You will streamline HR operations and share updates across teams.

The role involves advising on performance management, conducting investigations, and implementing HR initiatives while maintaining confidentiality and compliance with labor laws. Full‑time, on-site position with opportunities to enhance employee engagement.

Qualifications

• Bachelor’s degree in HR, Business Administration or related field.
• Minimum of 2 years of employee relations or HR business partner experience.
• Valid CA Class C Driver’s license with no violations.
• PHR or SHRM-CP certification a plus.
• Proficiency with HRIS platforms.
• Knowledge of federal, state and local labor laws.
• Excellent verbal and written communication skills.

Responsibilities

• Act as the HR point of contact for managers and respond to HR inquiries.
• Investigate employee relations matters by gathering facts and conducting investigations.
• Draft and implement HR policies and disciplinary procedures.
• Communicate policy updates and HR initiatives to management.
• Advise managers on performance management and corrective actions.
• Train new supervisors and managers on HR processes and workflows.
• Manage performance evaluation processes and scheduling.
• Develop programs to promote employee engagement and reduce turnover.
• Conduct employee surveys or exit interviews and report findings.
• Maintain confidentiality of employee records and sensitive information.
• Attend clinic meetings to deliver HR updates and provide support to managers.
• Provide HRIS system support and participate in HR projects.
• Perform other duties as required.

Skills

HR policies and procedures

Employee relations

Communication

HRIS

Labor law knowledge

Microsoft Office

Education

Bachelor’s degree in Human Resources or related field

Tools

HRIS systems

Job description

The Manager Support Liaison serves as the primary bridge between the HR Department and NEMS’s managers. This role ensures timely, accurate HR support, facilitates communication of policies and procedures and promotes a positive experience for management and leadership. This position will help streamline daily HR operations by ensuring information and updates are shared across all teams and departments.ESSENTIAL JOB FUNCTIONS:Act as the HR point of contact for managers, responding to HR inquiriesAssist and/or investigate employee relations matters by gathering facts, documenting concerns, and conducting investigations regarding workplace complaints, policy violations, misconduct, etc.Draft and implement HR policies and disciplinary proceduresCommunicate policy updates, compliance requirements, and HR initiatives to management and leadershipAdvise managers on performance management, corrective actions and difficult conversationsTrain new supervisors and managers on best practices, HR processes and workflowsManage performance evaluation processes, including scheduling reviews and tracking goal completion.Develop programs meant to promote employee engagement and satisfaction with the organization and reduce turnoverConducts or moderates employee surveys, focus groups, or exit interviews.Ensure adherence to federal, state and local labor lawsMaintain confidentiality of employee records and sensitive information at all timesIn person clinic/location visits to connect with and provide support to managersAttend monthly clinic meetings to deliver HR updates and report back on other organizational updatesProvide HRIS system supportParticipate in HR projects such as process improvement efforts and assist with all areas of the HR Department as neededPerforms other job duties as required by manager/supervisor.QUALIFICATIONS:Bachelor’s degree required, preferably in Human Resources, Business Administration or related fieldMinimum of 2 years of employee relations or HR business partner experience required, preferably in a healthcare or non-profit environmentValid CA Class C Driver’s license required with no violations per company vehicle usage policyPHR or SHRM-CP certification a plusProficiency of HRIS platformsKnowledge of federal, state and local labor lawsExcellent verbal and written communication skillsExcellent active listening, interpersonal and customer service skillsStrong problem solving, judgment and risk assessment skills to address complex issuesHigh emotional intelligence to handle sensitive situations with discretion and careAbility to work with all levels of staffMust have strong organizational skills and be detail orientedStrong knowledge of Microsoft Office SuiteAbility to multi-task and prioritize workProven ability to work in a fast-paced environmentLANGUAGE:Must be able to fluently read, write and speak EnglishAbility to speak Chinese (Cantonese or Mandarin) is an assetSTATUS:This is an FLSA exempt position.This is not an OSHA high-risk position.This is a full-time position.