HEALTH SERVICES AND CARE COORDINATOR

North East Medical Services; San Francisco (CA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Free medical insurance

Dental and vision insurance

401(k)

Job summary

North East Medical Services seeks a Health Services and Care Coordinator to support care coordination for patients in managed care programs. You will facilitate medical, behavioral, social, and community support services and develop multidisciplinary care plans with self-management goals and referrals.

Fluency in English required; Cantonese, Mandarin, Vietnamese, or Spanish helpful. The role includes in-person and phone coordination, data collection, and compliance with regulations.

Qualifications

• Strong English verbal and written communication skills with analytical and problem-solving abilities.
• Experience with customer service in healthcare settings preferred.
• Ability to manage multiple tasks and follow through with delegated responsibilities.
• Knowledge of healthcare compliance requirements a plus.

Responsibilities

• Be the system navigator and point of contact for patients enrolled in managed care programs.
• Provide enhanced care coordination services to help patients access care and overcome barriers.
• Track and support patients after ED or hospital discharges.
• Link patients with cultural and community resources for referrals and social needs.
• Develop and review care plans with clinical teams and support implementation.

Skills

Communication skills

Customer service

Project management

Timely follow-through

Time management

Education

2-year degree

Job description

The Health Services and Care Coordinator plays an important and unique role in the MSO Care Coordination and Case Management team. Candidate is required to have well understanding to the many benefits and coverage offered by the different managed care products, including Medicare Advantage, D-SNP, Medi-Cal Managed Care, and other Supplemental programs. In order to ensure eligible patients are receiving timely and efficient health care and support services, the HSCC will be responsible to facilitate medical, behavioral, social and community support services for patients in need of enhanced care coordination services. These services will be through the development of a multi-disciplinary care plan, self-management goals and referrals to both internal and external resources.

HSCC is also required to have efficient communication skills to build effective working relationships with patients and family members, healthcare providers and teams, and community resources providers as well as to improve coordination of patient care, reduce and remove cultural and healthcare system barriers, promote timely treatment, empower and coach patients to become self-advocates, and assist patients navigate the maze of the managed care delivery system.

Essential Job Functions

• Be the system navigator and point of contact for patients enrolled in managed care programs, assist patients with benefit coverage and access to care questions/concerns
• Provide enhanced care coordination services assisting patients in problem solving with issues related to the health care system, financial or social barriers (e.g. request medical interpreter or transportation as appropriate, prescription drugs formulary assistance, etc.)
• Track and support patients when they obtain services outside of NEMS, e.g. Emergency Departments, Hospitals, and other health care offices and facilities. Provide immediate care coordination services after ED and hospital discharges
• Identify and link patients with cultural and community resources to facilitate referrals and respond to social services needs
• Provide relevant self-management support for patients with chronic illnesses as identified by the clinical teams
• Establish and maintain relationships with identified service providers. Assist the NEMS care team with developing and assessing health interventions
• Collaborate with other services providers for care coordination and case management activities including implementation of Care Plan
• Work with patients both in person and over the phone to develop and review their plan of care and progress towards their care management goals
• Conduct outreach activities to assigned members by phone, mail or any other forms of communication method to promote program engagement and NEMS marketing strategy
• Operate company vehicle to in-person engagements
• Provide virtual interpretation to non-English speaking patients for medical appointments (upon Interpreter certification)
• Assist in data collection and report statistical information to MSO leadership
• Participate in Performance Improvement/Continuous Quality Improvement activities and attend conferences and meetings as needed
• Ensure and remain in compliance with local, state, and federal regulation
• Performs other job duties as required by manager/supervisor

Qualifications

• Completion of a 2-year degree in general education preferred, may be substituted with one year of relevant work experience in a healthcare setting
• Valid driver's license and ability to operate company vehicle
• Prior experience with customer services
• Strong English verbal and written communication skills with strong analytical and problem- solving skills
• Ability to take and follow through with delegated tasks and accountability.
• Working knowledge of project management and outreach program
• Knowledge of State/Federal healthcare compliance requirements, particularly DHCS/Medi-Cal guidelines a plus
• Ability to self-manage in a detail-oriented environment
• Ability to operate PC based software programs or automated database management systems
• Good organization and prioritization skills, outstanding in time management

Language

• Must be able to fluently speak, read and write English.
• Fluency in Chinese (Cantonese and/or Mandarin), Vietnamese, or Spanish required.
• Fluent in other languages are an asset.

Status

• This is an FLSA Non-exempt position.
• This is not an OSHA high-risk position.
• This is a Full Time position.

NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

• NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).