Manager, Supply Chain Operations

Knauf North America; Shelbyville (IN); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Health care on-site

Medical dental vision

Virtual medical services

401(k) matching

Parental leave

Family leave

Salary Continuance

Life insurance

Paid holidays

Vacation

Tuition reimbursement

EAP

Job summary

Knauf Insulation North America is seeking a Manager, Supply Chain Operations to lead near-term production scheduling across the network. You will oversee the production planning team and align Planning, Procurement, Transportation, Customer Service and Plant Operations on service, supply, capacity and inventory priorities.

This role requires regular presence in office and plant environments to support cross-functional collaboration, provide timely decisions, and drive execution improvements

Qualifications

• Bachelor’s degree in business administration, supply chain, operations, or related field.
• APICS CSCP or equivalent certification desirable.
• Minimum five years in production planning and scheduling in a fast-paced manufacturing environment.
• Minimum three years of managerial or supervisory experience.
• Knowledge of ERP systems, such as SAP or similar platforms, preferred.

Responsibilities

• Lead production planning team.
• Coordinate near-term execution across Planning, Procurement, Distribution, Customer Service and Operations.
• Balance service, inventory and capacity with network constraints.
• Drive governance and standardization of short-term execution and escalation processes.
• Monitor KPIs and drive root-cause analysis for continuous improvement.

Skills

Communication

Decision making

Leadership

Project management

Negotiation

Analytical thinking

Time management

Problem solving

Cross-functional collaboration

Education

Bachelor’s Degree in business administration, supply chain, operations, or related field

APICS CSCP or equivalent certification

Tools

SAP

Job description

Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential, commercial, industrial, marine, OEM and metal building applications, using post-consumer recycled materials.

We welcome passionate and creative individuals who thrive in an entrepreneurial, collaborative and ever-changing environment.

Our benefits go beyond just providing coverage.

We’re committed to the whole you – your health, wealth, peace of mind, self and community.

Our benefits include:

• Free on-site Health Care Facility
• Medical, Dental, Vision – starting on day one!
• Virtual Medical Services
• Fertility and adoption benefits
• 401(k) Retirement Plan (earn 100% matching on your first 6% contribution and fully vested day one)
• Paid parental leave
• Paid family leave
• Company provided Salary Continuance (Short- term Disability)
• Company paid life insurance
• Paid Holidays
• Vacation
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Plus, more!

Growth opportunities are available!

About the Role:

The Manager, Supply Chain Operations leads short-term operational execution and day-to-day production scheduling across the network. The role oversees the production planning team and aligns Planning, Procurement, Transportation, Customer Service, and Plant Operations around near-term service, supply, capacity, inventory, and material priorities. The position drives execution visibility, cross-functional coordination, and timely escalation while serving as the operational bridge between tactical supply planning and day-to-day network execution. Success in this role requires regular presence in office and operational environments to support cross-functional collaboration, maintain close visibility into operational realities, and enable timely decision-making.

Responsibilities

Team Supervision & Functional Leadership

• Lead, coach, and develop the production planning team.
• Set priorities, define expectations, and promote accountability within the function.
• Provide functional leadership for short-term production planning and execution coordination across the network.
• Represent Supply Chain Operations in cross-functional forums and influence outcomes beyond direct reporting lines.

Short-Term Execution Coordination

• Lead near-term supply chain execution across the network, ensuring alignment across Planning, Procurement, Distribution, Customer Service, and Plant Operations.
• Translate tactical supply plans into executable short-term priorities and actions.
• Coordinate cross-functional responses to service risks, supply constraints, material shortages, capacity limitations, transportation issues, and production disruptions.
• Facilitate timely decisions, clarify action owners and timelines, and elevate unresolved or high-impact issues through established channels.
• Use the S&OE process and related operating routines as key forums to align priorities, manage risks, and drive execution follow-through.

Production Scheduling, Deployment, and Inventory Management

• Oversee production scheduling activities to support customer service, material availability, inventory objectives, and plant efficiency.
• Coordinate production-priority changes based on demand shifts, operational constraints, and network conditions.
• Support adherence to deployment logic and default plant assignments, while ensuring justified deviations are visible, controlled, and addressed.
• Coordinate inventory positioning and replenishment priorities by SKU, location, product family, and customer priority in line with portfolio strategy, service requirements, and supply constraints.
• Balance customer service, working capital, inventory health, and operational efficiency in near-term decision-making.

Performance Management and Root Cause Analysis

• Maintain visibility on key execution KPIs, including OTIF, backlog, lead time, schedule adherence, material availability, inventory risk, premium freight, and default plant deviations.
• Track performance trends, identify recurring execution failures, and lead root cause analysis across functional interfaces.
• Drive corrective actions to closure and ensure transparency on business impact, ownership, and timing.
• Monitor execution discipline and promote improved adherence to planning, deployment, and operational standards across the network.

Process, Governance, and System Improvement

• Standardize and improve short-term execution, escalation, communication, and scheduling routines across the network.
• Strengthen governance, handoffs, and decision-making across Planning, Procurement, Distribution, Customer Service and Operations.
• Support the transition to a more integrated end-to-end supply chain operating model.
• Maintain relevant planning parameters in ERP and support effective use of planning, scheduling, and reporting tools.
• Identify and help resolve system, process, and master data issues affecting execution performance.

Qualifications

Education:

• Bachelor’s Degree in business administration, supply chain, operations, or related field
• APICS Certified Supply Chain Professional (CSCP) or equivalent professional certification desired

Experience:

• Minimum five (5) years of experience in production planning and scheduling within a fast-paced manufacturing or similar industry environment
• Minimum three (3) years of managerial or supervisory experience overseeing employees, departmental operations, or both
• Knowledge of ERP systems, such as SAP or similar platforms, preferred

Knowledge, Skills and Abilities:

• Knowledge of financial procedures and processes
• Knowledge of production planning and scheduling practices
• Knowledge of inventory control principles and processes
• Ability to communicate effectively throughout the organization
• Ability to make quick, thorough decisions
• Ability to motivate and energize a team to produce winning solutions
• Ability to partner with and support colleagues both internally and externally
• Ability to work hands-on in an industrial manufacturing environment, as well as in a corporate environment
• Ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment
• Ability to foster a culture of innovation, collaboration, and accountability within the organization
• Ability to instill an environment of inclusion, where all employees feel that they can contribute and impact the company in a positive manner
• Ability to support employee retention and engagement to ensure a sustainable workforce
• Effective negotiation skills
• Strong analytical and proble m-solving abilities
• Effective prioritization and time management skills
• Follow-up skills
• Proactive in identifying areas of opportunity and suggesting ideas for improvement
• Effective public speaking and presentation skills
• Computer skills in MS Windows environment; proficient in Word, PowerPoint and Excel

It is the policy of Knauf Insulation to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status or any other protected characteristic prohibited by applicable law.