Case Manager

Utah; Salt Lake City (UT); On-site; USD 46,000 - 50,000; Full time

Job summary

University of Utah is seeking a Case Manager to provide comprehensive case management for international students and scholars. The role involves coordinating with the ISSS and other offices to assess, plan, implement, monitor, and follow up on services for distressed students, including crisis response and referrals.

The position is full-time, day shift, located at Campus in Salt Lake City. The successful candidate will have a bachelor’s degree in a related field, at least two years of relevant

Qualifications

• Bachelor's degree in a related field plus two years of related experience required.
• Demonstrated human relations and effective communication skills required.
• Applicants must be US citizen or Lawful Permanent Residents for DSO role.

Responsibilities

• Serve as a primary point of contact for faculty staff, students, and community members to express concerns regarding distressed students.
• Maintain a case management system to coordinate, facilitate, and monitor programs and services.
• Collect and assess information pertaining to student cases and maintain case records.
• Coordinate with campus departments to expedite resolution of problems.
• Provide crisis intervention and coordinate interventions to address students’ needs.

Skills

Communication skills

Case management

Collaboration

Crisis intervention

Education

Bachelor's degree in a related field

Job description

Details

Open Date 11/06/2026

Requisition Number PRN46681B

Job Title Manager, Program

Working Title Case Manager

Career Progression Track D

Track Level

FLSA Code Administrative

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Regular business hours, Monday through Friday 8 am-5 pm. Occasional nights and weekends may be required during events.

VP Area Academic Affairs

Department 02074 - Intl Student and Scholar Srvcs

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 46000 to 50000

Close Date 02/05/2027

Priority Review Date (Note - Posting may close at any time)

Job Summary

Under the supervision of the ISSS Director, the Case Manager for International Student & Scholar Services ( ISSS ) provides a continuum of case management for international student & scholar support cases including assessment, planning, collaboration, implementation, monitoring, follow-up, and evaluating multi-faceted, potentially high-risk, and complex situations.

Responsibilities

Under the direction of the ISSS Director, the Case Manager is responsible for developing, implementing, and managing a case management system to coordinate, facilitate, and monitor programs and services undergraduate and graduate students experiencing distress. The Case Manager will coordinate with the Office of the Dean of Students, Counseling Services, Residential Life, UUPD , Academic Advising and other administrators as appropriate to address the needs of students who have problems in areas that may include academics, health-related, psychological, economic, housing insecurity, discipline, family relationships, social adjustment, and gender-based violence, through assessments, consultations, interventions, referrals, and follow-up services. Collaborate with the University of Utah’s Behavioral & Intervention Team ( BIT ) to support and assist distressed international students. Supports students from all backgrounds in pursuing avenues of support and providing crisis intervention, emergency assistance, campus presentations and trainings, social events, consultations regarding resource and referral to campus departments and community agencies.

Responsibilities

• Serve as a primary point of contact for faculty staff, students, and community members to express concerns regarding students who exhibit symptoms associated with distress.
• Maintain a case management system to coordinate, facilitate, and monitor programs and services available to distressed students.
• Collect and assess information pertaining to student cases. Maintain factual case records.
• Compile and maintain a directory of campus and community resources available to students.
• Contact and collaborate with campus departments to expedite resolution of problems.
• Maintain a system for following up with students who have been referred to campus or community resources.
• Provide follow-up services to ensure compliance with recommendations.
• Recommend and coordinate interventions to address students’ needs in areas including, but not limited to academics, health-related, psychological, economic, basic needs, discipline, family relationships, and social adjustment issues.
• Provide crisis intervention for students with immediate definable needs such as emergency housing, food insecurity, and economic crisis.
• Oversee internal student scholarship and emergency financial assistance programs, including the ISSS Hardship Fund, by coordinating application review, award administration, and referrals to appropriate resources to support international students’ financial wellness and stability.
• Prepare statistics and reports for the department and Office of Dean of Students.
• Develop and present workshops, social events and training programs that assist University staff and faculty in dealing with problem situations involving international students.
• Meet with students and otherwise engage with them through various means to evaluate issues of concern and to provide information, guidance, and support as appropriate to the situation.
• Assists in international student advising, programming and advocacy.
• May serve as a Designated School Official ( DSO ) for F-1 program and ensure compliance with SEVIS regulations.
• Proactively identifies and resolves serious and complex issues related to crisis situations, educational and interpersonal needs while maintaining sensitivity to varied cultures and language ability.
• Special projects as assigned by the ISSS Director in support of divisional, organizational, or campus needs.
• Participate in campus or U of U committees as assigned. May include some travel.
• Other duties as assigned.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Bachelor’s degree in a related field plus two years of related experience or equivalency (one year of education can be substituted for two years of related work experience). Demonstrated human relations and effective communication skills also required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Strongly Preferred

• Sensitivity to and ability to operate in a multicultural setting, with experience working with people of various cultural backgrounds
• Bachelor’s Degree or an equivalent combination of education and experience
• 1-3 years of job-related experience
• Applicants must be US citizen or Lawful Permanent Residents, per USCIS regulations for DSO role
• Demonstrated proactive, crucial thinking and problem-solving skills in complex situations
• Strong intercultural communication skills
• Demonstrated ability to work both independently and in a team
• Demonstrated ability to handle fast-paced environment with changing priorities and tasks

Preferred

• Experience in an international education setting (language school, high school, private school, community college, or university)
• Master’s Degree in related field
• Demonstrated ability to cultivate collaborative, professional, and friendly relationships with internal and external constituencies
• Exceptional public speaking, verbal, and written communication skills; with the ability to communicate professionally and effectively at all organizational levels, and with varying ethnic and cultural constituents

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems(“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the:University of Utah Non‑Discrimination page.
Online reports may be submitted athttps://oeo.utah.edu

**https://publicsafety.utah.edu/safetyreport/**This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As perUniversity of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.