Manager, Strategy & Operations

Tempus; Chicago (IL); On-site; USD 105,000 - 140,000; Full time

Benefits offered by this job

Benefits package

Medical benefits

Stock options

Job summary

Tempus, a leader in precision medicine, seeks a Manager - Strategy & Operations to drive strategic, operational, and commercial initiatives for the Life Science Sequencing/CDx business from Chicago. You will shepherd market analyses, develop client proposals, and shape go-to-market plans while managing a cross-functional team.

This role partners with BD, medical, product, regulatory, and lab teams to advance offerings, build scalable processes, and measure KPI performance.

Qualifications

• 6+ years of pharma, biotech, diagnostics, or consulting experience.
• Significant customer-facing experience in BD, client services, or consulting.
• Excellent written and verbal communication skills, with experience developing client-facing proposals.
• Proven ability to lead in a fast-paced, ambiguous environment and make decisions with incomplete information.
• Experience mentoring team members, or leading cross-functional teams without direct authority.

Responsibilities

• Shape account strategy and drive partnership opportunities with key biopharma and academic research accounts, from early conversations through deal close.
• Develop client-facing proposals, contracts, and written communications for Life Science Sequencing/CDx, aligned with commercial strategy.
• Lead commercial marketing strategy, including nurture campaigns, conferences/webinar strategy, collateral, and website content.
• Define target account strategy for biotech and research customers, prioritizing companies, institutions, contacts, assets, and pipeline areas.
• Lead strategic and market analyses to inform positioning, differentiators, and portfolio decisions for senior leadership.
• Drive go-to-market strategies in partnership with commercial, medical, product, regulatory, and lab teams.
• Design scalable processes for customer engagement, outreach, and retention with clear KPI reporting.
• Serve as the commercial voice to Operations, Account Management, Product & Engineering; escalate operational challenges.
• Build and manage strategic relationships with partner organizations and own timelines and risk for key offerings.
• Lead and develop associate-level team members and foster a culture of strong execution.

Skills

BD experience

Client services

Consulting

Proposal development

Communication

Team mentoring

Cross-functional leadership

Education

B.S./M.S. in life sciences

Job description

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

The Manager - Strategy & Operations role leads strategic, operational, and commercial initiatives to advance Tempus’ precision medicine and Life Science Sequencing/CDx business. The position owns market and competitive strategy, leads commercial marketing programs, and partners with business development leadership to shape and close complex client proposals. Additionally, the role drives commercial operations across internal teams, builds scalable processes, and leads go-to-market execution for new offerings. This role will also manage and develop associate-level team members.

KEY RESPONSIBILITIES

Partner with Tempus' business development (BD) leadership to shape account strategy and drive partnership opportunities with key biopharma and academic research accounts, from early conversations through deal close. Own the development of client-facing proposals, contracts, and written communications for the Life Science Sequencing/CDx business, ensuring materials are tailored to customer needs and aligned with overall commercial strategy. Lead commercial marketing strategy for the team, including nurture campaigns, conference/webinar strategy, collateral, and website content, and measure impact against pipeline goals. Define the target account strategy for biotech and research customers, overseeing the research and prioritization of companies, institutions, contacts, assets, and pipeline areas of interest. Lead strategic and market analyses using pharma and competitive intelligence to inform positioning, key differentiators, and portfolio decisions, and present recommendations to senior leadership. Drive the development and execution of go-to-market strategies in partnership with commercial, medical, product, regulatory, and laboratory teams. Design and implement scalable processes for customer engagement, outreach, and retention, and own team KPIs and performance reporting. Serve as the commercial voice to Operations, Account Management, Product & Engineering, escalating operational challenges, prioritizing product enhancement requests, and guiding new feature testing and rollout. Build and manage strategic relationships with operational stakeholders across partner organizations, serving as the primary point of escalation. Lead cross-functional planning and execution for key strategic projects, owning timelines, milestones, and risk management to successfully bring new offerings to market. Manage, coach, and develop associate-level team members, setting priorities and building a culture of strong execution.

QUALIFICATIONS

Required: 6+ years of pharma, biotech, diagnostics, or consulting experience, with a track record of leading complex projects and delivering results. Significant customer-facing experience in BD, client services, or consulting, including ownership of client relationships and proposals. Excellent written and verbal communication skills, with experience developing client-facing proposals and presenting to senior stakeholders. Proven ability to lead in a fast-paced, ambiguous environment, setting priorities and making decisions with incomplete information across multiple concurrent projects. Experience managing or mentoring team members, or leading cross-functional teams without direct authority.

Preferred: Experience in oncology, diagnostics, CDx, NGS, or omics technologies strongly preferred B.S./M.S. in a life sciences field preferred #LI-DA1

USA: $105,000 - $140,000 The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Tempus was founded in August of 2015 by Eric Lefkofsky, after his wife was diagnosed with Breast Cancer. Shortly after he founded the company in an effort to bring the power of technology and artificial intelligence to cancer care, he convinced Ryan Fukushima to join as the company’s first employee. Ryan and Eric began assembling a world class team, focused on building the first version of a platform capable of ingesting real time healthcare data in an effort to personalize diagnostics. We built the platform for oncology and have expanded it to neuropsychiatry, cardiology, infectious disease (through COVID), and radiology. Despite our rapid growth, our mission remains the same—to help make sure patients are on the right drug at the right time, so they can live longer and healthier lives. We’re looking for people who can change the world. Who question the status quo and don’t shy away from tough problems. For the builders who are never done building and the learners who are never done learning. We’re looking for passionate people with undying curiosity. Those who want to attack one of the most challenging problems mankind