Manager, Strategic Sales Support

60 Insperity Services, L.P.; Houston (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

60 Insperity Services, L.P. in Houston is seeking a Manager, Strategic Sales Support to lead the MidMarket Sales Support team. This role involves managing processes, overseeing client communication, and mentoring team members.

Ideal candidates will have a high school diploma with a preference for a business degree, alongside 7-9 years of experience in sales administration. The position promotes Insperity's cultural values and ensures high client satisfaction.

Qualifications

• Seven to nine years of experience in sales administration or a related field.
• Knowledge of Insperity sales processes is preferred.
• Experience interacting directly with clients professionally.

Responsibilities

• Manage MidMarket Sales Support processes to ensure accuracy and completion.
• Oversee the assigned team and resolve client complaints.
• Produce sales reports for management and verify their accuracy.
• Control work volume and develop strategic plans for service levels.
• Provide training assistance for technology programs.

Skills

Sales administration

Client interaction

Leadership

Process improvement

Education

High School Diploma or equivalent

Bachelor’s Degree in Business or Management

Job description

Insperity provides a comprehensive suite of scalable HR solutions. With more than 90 locations across the U.S., Insperity supports thousands of businesses and communities. We value diversity, inclusion, and belonging, and recognize ourselves as a top place to work.

Manager, Strategic Sales Support

Summary
Responsible for managing the MidMarket Sales Support team that collaborates with sales team members and internal partners to deliver communication and support to an existing client base, prospects, referrals, and Centers of Influence (COIs). Provides guidance to the sales team on product and service offerings, internal processes, and best practices.

Responsibilities

• Manage MidMarket Sales Support processes, ensuring accuracy and completion of all activities and paperwork within established timelines and policies.
• Oversee the assigned team, resolving prospect and client complaints while maintaining company policies.
• Produce sales reports for management and verify their accuracy.
• Coordinate with internal departments for bid submission, acceptance, and CAMs.
• Test and evaluate technology enhancements prior to deployment.
• Manage support functions related to client changes affecting sales documentation and operations.
• Control volume and distribution of work, developing strategic plans to sustain high service levels.
• Attend training sessions to stay current on products, services, sales processes, benefits, and data requirements.
• Communicate policies, procedures, and important information to the Sales Support Team.
• Maintain a professional office environment and conduct interactions with prospects and clients professionally.
• Work with the Help Desk on technology issues and provide training assistance for technology programs.
• Handle sensitive situations and confidential material with discretion, and solve problems independently.
• Implement effective requirement practices, seeking opportunities for process improvement.
• Assist in developing the organization’s requirement policies, procedures, and tools.
• Provide timely, candid feedback, develop employees, recognize achievements, and conduct annual performance reviews.
• Mentor, develop, and manage the team’s skill level and future leaders.
• Promote Insperity’s cultural goals, values, and mission across the department and company.
• Ensure performance standards are met and work to improve client experience and satisfaction.

Qualifications

• High School Diploma or equivalent (required).
• Bachelor’s Degree in Business, Management, or related field, or equivalent work experience (preferred).
• Seven to nine years of experience in sales administration or a related field (required).
• Knowledge of Insperity sales processes (preferred).
• Experience interacting directly with prospects and clients professionally (required).

Travel Requirements

Travel up to 5% of the time.

Equal Opportunity Employer

Insperity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.