Manager, Strategic Accounts

Santander US; Wilmington (MA); On-site; USD 98,000 - 165,000; Full time

Job summary

Santander US in Massachusetts is seeking a Manager, Strategic Accounts to oversee key accounts and develop the account management function. You will lead a team, coach for performance, and collaborate with internal teams to fulfill client needs.

Essential responsibilities include building trusted client relationships, analyzing data to position products, and driving strategic initiatives to achieve annual quotas. Light travel (up to 30%) is required.

Qualifications

• 5+ years of experience in a sales or account management position.
• Advanced experience in the industry with expertise in a specific skill set or business area.
• Knowledge of MSA Terminology, Workers’ Compensation and liability cases.
• Aptitude for solving complex issues for account management, sales and potential clients.
• Ability to educate clients and prospective clients, manage and build relationships.
• Excellent written and verbal communication.
• Workers’ Compensation and/or Medicare Set Aside Subject Matter Expert with deep domain expertise in post settlement administration for Worker’s Compensation and liability cases; has an ability to explain to others through written and verbal methods and act as a resource for Sales Operations team and Member Care Services.
• Systems Subject Matter Expert with ability to navigate through multiple systems including: MS Office Suite including Word and Excel, CareHub, Adobe, and Salesforce products.
• Proven sales strategy experience resulting in significant client relationship growth.

Responsibilities

• Oversee a list of key accounts and supervise a team of Strategic Account Specialists.
• Coach, drive performance, and foster a positive work culture.
• Strategic and innovative thinker, using outside of the box ideas to meet annual quota goals.
• Communicates with clients to understand their needs and explain product value.
• Builds relationships with clients based on trust and respect.
• Collaborates with internal departments to facilitate client need fulfillment.
• Collects and analyzes data to better position products and services in the market.
• Keeps accurate records pertaining to potential case load and account notes.
• Resolves complaints and prevents additional issues by improving processes.
• Identifies industry trends.
• Communicates and delegates action plans throughout sales organization.
• Must be willing to perform light travel (30%).

Skills

Account management

Sales strategy

Client relations

Communication skills

MS Office Suite

Salesforce

Education

Bachelor’s degree (related field)

High School Diploma or GED

Tools

MS Office (Word/Excel)

CareHub

Adobe

Salesforce

Job description

It Starts With You

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

It Starts With You

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

The Difference You Make

The Manager, Strategic Accounts is responsible for overseeing a list of key accounts and supervising a team of Strategic Account Specialist focused on the development of the account management function and the key accounts we aspire to grow and retain throughout the sales process.

• Responsible for all facets of people management to include, coaching, facilitating performance and corrective action discussions and fostering a positive work culture.
• Strategic and innovative thinker, using outside of the box ideas to meet annual quota goals.
• Communicates with clients to understand their needs and explain product value.
• Builds relationships with clients based on trust and respect.
• Collaborates with internal departments to facilitate client need fulfillment.
• Collects and analyzes data to better position products and services in the market.
• Keeps accurate records pertaining to potential case load and account notes.
• Resolves complaints and prevents additional issues by improving processes.
• Identifies industry trends.
• Communicates and delegates action plans throughout sales organization.
• Must be willing to perform light travel (30%).

What You Bring

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High School Diploma, GED: or equivalent education - Required
• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred

Qualifications

• 5+ Years of experience in a sales or account management position - Required
• Advanced experience in the industry with an expertise in a specific skill set or business area - Required
• Knowledge of MSA Terminology, Workers’ Compensation and liability cases.
• Aptitude for solving complex issues for account management, sales and potential clients.
• Ability to educate clients and prospective clients, manage and build relationships.
• Excellent written and verbal communication.
• Workers’ Compensation and/or Medicare Set Aside Subject Matter Expert with deep domain expertise in post settlement administration for Worker’s Compensation and liability cases; has an ability to explain to others through written and verbal methods and act as a resource for Sales Operations team and Member Care Services.
• Systems Subject Matter Expert with ability to navigate through multiple systems including: MS Office Suite including Word and Excel, CareHub, Adobe, and Salesforce products.
• Proven sales strategy experience resulting in significant client relationship growth.

Certifications

• No Certifications listed for this job.

It Would Be Nice For You To Have

• Experience in workers' compensation and liability, settlement administration, Medicare Set Asides, or related insurance industries, along with prior people leadership and change management experience.

Work Authorization & Sponsorship

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Minimum

Base Pay Range:

$97,500.00 USD

Maximum

$165,000.00 USD

We Value Your Impact

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO