Manager, Strategic Accounts

Santander; United States; Remote; USD 97,000 - 165,000; Full time

Job summary

Santander is seeking a Manager, Strategic Accounts in the United States to oversee a portfolio of key accounts and lead a team of Strategic Account Specialists. The role focuses on developing account management capabilities and driving growth across strategic clients.

You will coach and manage performance, build client relationships, analyze data, and collaborate with internal teams to fulfill client needs, with travel up to 30%.

Qualifications

• 5+ years of experience in a sales or account management position.
• Advanced experience in the industry with an expertise in a specific skill set or business area.
• Knowledge of MSA Terminology, Workers’ Compensation and liability cases.
• Aptitude for solving complex issues for account management, sales and potential clients.
• Ability to educate clients and prospective clients, manage and build relationships.
• Excellent written and verbal communication.
• Workers’ Compensation and/or Medicare Set Aside SME with post settlement administration expertise.

Responsibilities

• Oversee a list of key accounts and supervise a team of Strategic Account Specialists.
• Coach, facilitate performance, and foster a positive work culture.
• Communicate with clients to understand needs and explain product value.
• Build relationships with clients based on trust and respect.
• Collaborate with internal departments to fulfill client needs.
• Collect and analyze data to position products and services in the market.
• Identify industry trends and relay action plans throughout the sales org.

Skills

Sales experience

Account management

Relationship building

Communication

Analytical thinking

Education

High School Diploma/GED

Bachelor’s Degree

Tools

MS Office

CareHub

Adobe

Salesforce

Job description

Manager, Strategic Accounts

Country: United States of America

It Starts With You:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities

The Difference You Make:

The Manager, Strategic Accounts is responsible for overseeing a list of key accounts and supervising a team of Strategic Account Specialist focused on the development of the account management function and the key accounts we aspire to grow and retain throughout the sales process.

• Responsible for all facets of people management to include, coaching, facilitating performance and corrective action discussions and fostering a positive work culture.
• Strategic and innovative thinker, using outside of the box ideas to meet annual quota goals.
• Communicates with clients to understand their needs and explain product value.
• Builds relationships with clients based on trust and respect.
• Collaborates with internal departments to facilitate client need fulfillment.
• Collects and analyzes data to better position products and services in the market.
• Keeps accurate records pertaining to potential case load and account notes.
• Resolves complaints and prevents additional issues by improving processes.
• Identifies industry trends.
• Communicates and delegates action plans throughout sales organization.
• Must be willing to perform light travel (30%).

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• High School Diploma, GED: or equivalent education - Required
• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred

Qualifications:

• 5+ Years of experience in a sales or account management position - Required
• Advanced experience in the industry with an expertise in a specific skill set or business area - Required
• Knowledge of MSA Terminology, Workers’ Compensation and liability cases.
• Aptitude for solving complex issues for account management, sales and potential clients.
• Ability to educate clients and prospective clients, manage and build relationships.
• Excellent written and verbal communication.
• Workers’ Compensation and/or Medicare Set Aside Subject Matter Expert with deep domain expertise in post settlement administration for Worker’s Compensation and liability cases; has an ability to explain to others through written and verbal methods and act as a resource for Sales Operations team and Member Care Services.
• Systems Subject Matter Expert with ability to navigate through multiple systems including: MS Office Suite including Word and Excel, CareHub, Adobe, and Salesforce products.
• Proven sales strategy experience resulting in significant client relationship growth.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Experience in workers’ compensation and liability, settlement administration, Medicare Set Asides, or related insurance industries, along with prior people leadership and change management experience.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

$97,500.00 USD

Maximum:

$165,000.00 USD

We Value Your Impact:

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standingand walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [e-mail] to discuss your needs.