Manager, Solutions Consulting (LATAM)

New Relic; Miami (FL); Hybrid; USD 226,000 - 283,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Paid time off

Job summary

New Relic is seeking a senior regional leader to build, develop, and scale the Solutions Consulting and Technical Success team across Latin America. You will drive growth, influence revenue retention, and partner with LATAM Sales, Customer Success, and Global Engineering to expand platform adoption.

You will guide a distributed team of pre-sales Solutions Consultants and post-sales Technical Success Managers, ensuring value delivery across diverse industries and large enterprise accounts in

Qualifications

• 5+ years of direct people management experience leading technical customer-facing teams.
• Fluent in Spanish, Portuguese, and English (written and verbal).
• Deep understanding of SaaS/recurring revenue business models, balancing pre-sales with post-sales goals.
• Strong knowledge of enterprise business practices in Latin American markets.
• Technical breadth across enterprise SaaS, DevOps, APM, and cloud architectures.

Responsibilities

• Build, lead, and mentor a distributed pre-sales and post-sales team across LATAM.
• Align pre-sales execution with post-sales adoption to drive growth and platform expansion.
• Coach SCs on opportunity qualification, POV delivery, and executive business justifications.
• Partner with TSMs to establish success plans and adoption milestones.
• Serve as senior technical escalation point and sponsor for enterprise accounts.

Skills

Leadership

Multilingual (Spanish/Portuguese/EN)

SaaS/Cloud expertise

DevOps/APM basics

Cross-functional collaboration

Education

Bachelor’s degree in Computer Science, IT, or Engineering

Tools

AWS

Azure

GCP

Kubernetes

OpenTelemetry

Job description

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

As part of our global Customer Adoption organization, the Solutions Consulting and Technical Success leadership team is tasked with ensuring that every customer achieves transformative business value throughout their entire Observability lifecycle.

We are seeking an inspiring, strategic, and hands‑on leader to build, develop, and scale our Solutions Consulting and Technical Success team across Latin America (LATAM). In this pivotal regional leadership role, you will oversee a blended team of pre‑sales Solutions Consultants (SCs) and post‑sales Technical Success Managers (TSMs). You will serve as one of the primary drivers of New Relic’s growth and retention across the region—partnering closely with LATAM Sales, Customer Success, and Global Engineering to bridge technical strategy, customer expansion, growth, and long‑term product adoption.

From initial technical discovery and Proof of Value (POV) to post‑sale onboarding, architectural health, and consumption growth, you and your team will help customers across diverse industries solve critical digital challenges, accelerate their cloud journeys, and build lifelong advocacy for New Relic.

What you’ll do

• Build, Lead, and Inspire: Recruit, develop, and mentor a high‑performing, distributed team of pre‑sales Solutions Consultants (SCs) and post‑sales Technical Success Managers (TSMs) across Latin America.
• Drive Full‑Lifecycle Impact: Align pre‑sales technical execution with post‑sales adoption strategies to drive customer growth and expansion of the New Relic platform, net retention rate (NRR), and platform consumption growth across both emerging and enterprise accounts.
• Pre‑Sales Technical Leadership: Coach and support Solutions Consultants in opportunity qualification, architectural design, Proof of Value (POV) delivery, RFP responses, and executive business justifications.
• Post‑Sales Customer Success & Adoption: Partner with TSMs to establish technical success plans, proactive account reviews, customer health monitoring, and adoption milestones that accelerate time‑to‑value.
• Executive Escalation & Regional Sponsorship: Act as a senior technical escalation point and executive sponsor for high‑impact enterprise accounts, resolving critical technical hurdles in coordination with Sales, Engineering, and Global Customer Support.
• Cross‑Functional Strategic Alignment: Partner deeply with LATAM Sales Leadership, Solution Providers/Partners, Account Executives, and Customer Success Directors to align go‑to‑market execution with regional growth goals.
• Market & Domain Thought Leadership: Serve as a trusted advisor and evangelist on Observability, DevOps, Cloud Migration, and modern software architectures both internally and at regional customer events.

This role requires

• Language Proficiency: Professional full business and technical fluency in Spanish, Portuguese, and English (written and verbal).
• Leadership Experience: 5+ years of direct people management experience leading technical customer‑facing teams—ideally managing pre‑sales Solutions Consultants/Engineers, Technical Success Managers (TSMs), Technical Account Managers (TAMs), or Professional Services.
• Blended Lifecycle Acumen: Deep understanding of recurring revenue (SaaS / consumption) business models, with proven experience balancing pre‑sales win rates with post‑sales customer retention and platform expansion.
• Regional Expertise: Strong knowledge of enterprise business practices, customer expectations, and technical ecosystems across Latin American markets (e.g., Brazil, Mexico, Colombia, Chile, Argentina).
• Technical Breadth: Strong background in enterprise SaaS, DevOps, Application Performance Monitoring (APM), Infrastructure monitoring, Cloud platforms (AWS, Azure, GCP), APIs, microservices, and modern software architectures.
• Talent Development: Proven track record of hiring, coaching, motivating, and retaining top technical talent in a high‑growth, dynamic, and distributed work environment.
• Collaboration & Influence: Demonstrated ability to influence cross‑functional stakeholders, collaborate effectively with Sales leadership, and build strong trust‑based relationships with customer executives (CTO, VP of Engineering, Head of Infrastructure).
• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
• Willingness and ability to travel 25%+ regionally within Latin America and periodically to global headquarters as business needs require

Bonus points if you have

• Experience directly within the Observability, APM, or log analytics industry.
• Hands‑on knowledge of modern cloud‑native architectures, container orchestration (Kubernetes, Docker), and OpenTelemetry.
• Familiarity with Generative AI application development, AI observability, and agentic AI technology stacks.
• Experience standing up or scaling a newly formed regional field technical organization in LATAM.

Please note that visa sponsorship is not available for this position.

The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job‑related factors such as an applicant’s skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time‑off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.

Estimated On‑Target Earnings Range

$226,000 - $283,000 USD

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [e-mail] .

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office‑based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance .

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third‑party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in New Relic’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled