Technical Success Manager

New-Relic; Atlanta (GA); Remote; USD 177,000 - 221,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental leave

401(k) plan

Flexible time off

Holidays

Volunteer time off

Job summary

New Relic is seeking a Technical Success Manager (TSM) to own technical success and post-sales relationships for strategic customers. You will nurture strategic direction, promote product initiatives, and partner with Sales to identify revenue opportunities.

You will manage adoption, onboarding, and ongoing customer success, documenting progress and leading product demonstrations. This field-based role requires travel and a passion for customer outcomes.

Qualifications

• 3+ years of pre or post sales experience within the software industry.
• 2+ years of demonstrated pre or post sales experience working with enterprise customers.
• Exposure to and/or interest in cloud technologies: Linux Hosts, Kubernetes, containers, microservices, DevOps, CI/CD.
• Strong technical background and sales/customer orientation.
• An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience).
• Ability to keep up to date project plans and documentation.

Responsibilities

• Own customer adoption, onboarding, and continued success at your customer base.
• Document adoption and success
• Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure
• Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
• Voice support for new product features & provide customer feedback to New Relic product management and engineering groups
• Maintain a deep understanding of the customer’s business as well as their technical environment
• Lead interactive product demonstrations for diverse audiences, showcasing key workflows and answering real-time technical inquiries to drive platform adoption.
• As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to the.

Skills

Technical sales

Cloud technologies

Kubernetes

DevOps/CI-CD

Customer relationship

Product demos

Education

Bachelor's degree in Engineering/Computer Science or equivalent

Job description

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

As a Technical Success Manager (TSM) at New Relic, you can optimize your blend of technical knowledge, problem solving skills, and teamwork to take care of and grow our customer base in a meaningful way. While you will work closely with our larger account teams, at New Relic a TSM is more than a technical resource to the sales team. You will own the technical success and post sales relationships for our valued customers. You will nurture New Relic’s strategic direction and vision, as well as promote and support new product directions on behalf of your customers.

You will be customer-obsessed to ensure our customers become lifelong proponents of the New Relic platform and will help achieve this by owning technical relationships, solving technical problems in real-time, and owning your account base from a technical perspective.

What you'll do

• Own customer adoption, onboarding, and continued success at your customer base.
• Document adoption and success
• Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure
• Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
• Voice support for new product features & provide customer feedback to New Relic product management and engineering groups
• Maintain a deep understanding of the customer’s business as well as their technical environment
• Lead interactive product demonstrations for diverse audiences, showcasing key workflows and answering real-time technical inquiries to drive platform adoption.
• As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.

This role requires

• 3+ years of pre or post sales experience within the software industry
• 2+ years of demonstrated pre or post sales experience working with enterprise customers
• Exposure to and/or interest in cloud technologies: Linux Hosts, Kubernetes, containers, microservices, DevOps, CI/CD
• Strong technical background and sales/customer orientation
• A desire to learn new technologies
• An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)
• Ability to keep up to date project plans and documentation.

Bonus points if you have

• Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js, Golang
• Background in mobile device platforms & architectures (IOS & Android)
• Bachelor's degree in Engineering/Computer Science or equivalent desirable

Please note that visa sponsorship is not available for this position.

#LI-GK1#LI-Remote

The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.

Estimated On-Target Earnings Range

$177,000 - $221,000 USD

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [e-mail] .

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance .

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.