Manager, Solutions Architect CST (Remote, USA)

Tbwa Chiat/Day Inc; United States; Remote; USD 174,000 - 214,000; Full time

Job summary

An innovative firm is seeking a dynamic Manager for their Solutions Architects team. In this remote role, you will lead a talented group, driving successful business outcomes in observability. You will collaborate with key clients to deploy Grafana technologies, ensuring best practices are championed. Your responsibilities will include managing customer projects, crafting Statements of Work, and advocating for technological advancements. This position is perfect for someone with a strong background in managing technical teams and a passion for customer success. Join a company that values diversity and is committed to building a supportive work environment.

Benefits

Equity

Bonus

Flexible Work Hours

Health Insurance

Professional Development Opportunities

Qualifications

• 3+ years managing a Solutions Architecture team.
• 5+ years in design/implementation of distributed applications.

Responsibilities

• Manage a team of Solutions Architects for successful customer outcomes.
• Advise on sales strategies to drive high adoption rates.

Skills

Team Management

Customer Relationship Management

Presentation Skills

Technical Consulting

Sales Strategies

Education

Bachelor's Degree in a Related Field

Tools

Grafana

Kubernetes (K8s)

Linux

API Knowledge

Job description

Manager, Solutions Architect CST (Remote, USA)

United States (Remote)

Grafana Labs seeks a dynamic Manager for our Solutions Architects team, one who shares our enthusiasm for driving successful business outcomes in the observability domain. As a Manager of Solutions Architects, you will help lead a distinguished group of technologists, adept at leveraging Grafana products. You will collaborate directly with our key clients to deploy and enhance Grafana technologies, championing observability best practices. You will also work directly with the Professional Services leadership team to drive continuous improvement and operational rigor.

This role will collaborate closely with Sales, Support, Customer Success, and Product teams to build resilient observability solutions aligned with customer and business objectives. This role involves crafting Statements of Work (SOWs), advocating for technological advancements to the Products team, resourcing and managing customer projects, driving operational scale, and managing customer escalations.

Responsibilities

• As a member of the Grafana Professional Services team, you will manage a team of Solutions Architects, ensuring members are effectively utilized and driving successful customer outcomes.
• Ensure team success in designing and building outcomes on the Grafana technology stack.
• Build educational programs that enhance customer capabilities of the Grafana technology stack.
• Advise on sales strategies that drive high adoption rates, improved renewal percentages, and ultimately increased revenue.
• Build lasting customer relationships to enable them to be Grafana advocates and referenceable customers.

Basic Qualifications

• 3+ years of managing a Solutions Architecture team in a related space
• 5+ years design/implementation/consulting experience with distributed applications
• 3+ years of experience in infrastructure architecture, database architecture, applications, and networking, or similar technologies.
• 2+ years of experience in technology/software pre-sales or technical consulting
• Located in CST
• Working knowledge of software development tools and methodologies
• Presentation skills with comfort speaking to customers and executives

Preferred Qualifications

• Experience building/maintaining observability solutions
• Excellent communications and writing skills.
• K8’s
• Linux experience (2+ years in a company)
• Shell scripting, API knowledge
• Observability (monitoring) as a background would be huge

In the US, the Base compensation range for this role is $174,000 - $214,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.