Manager, Solution Engineer (Onsite Plano,TX)

Samsung Electronics America, Inc.; Plano (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Student Loan Program

Wellness Incentives

Bonus compensation (MBO)

Job summary

Samsung Electronics America is seeking a Manager, Solutions Engineering to lead architecture and technical support for hospitality display solutions, including digital signage and software platforms. You will collaborate with sales teams, system integrators, and customers to design and optimize integrated solutions.

You will manage partner relationships, deliver training, and coordinate demonstrations while traveling domestically and internationally as required.

Qualifications

• Bachelor's degree in CS/Engineering or EE required.
• 6+ years in solution engineering or similar in hospitality vertical.
• Strong knowledge of programming languages and IT systems.
• Excellent presentation, interpersonal and written communication skills.
• Proficiency with Salesforce and Microsoft Office Suite.
• Willingness to travel frequently; self-starter with business mindset.

Responsibilities

• Serve as SME for Samsung Hospitality Televisions and software solutions (e.g., Lynk Cloud).
• Provide pre-sales engineering support to internal teams, system integrators, and customers.
• Assist partners and customers in optimizing hospitality TVs and software integrations.
• Coordinate with sales, SI partners, and customers to ensure seamless deployments.

Skills

HTML

JavaScript

jQuery

Node

Python

Presentation & Communication

Education

Bachelor's degree in Computer Science/Engineering or Electrical Engineering

Tools

Salesforce

MS Office

Job description

Position Summary

This role is not eligible for immigration sponsorship. Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Samsung Electronics America is seeking a highly skilled and motivated professional to join our team as the Manager, Solutions Engineering. The ideal candidate will possess strong technical expertise and a passion for commercial display solutions, including hospitality televisions, digital signage, and software platforms. This role is pivotal in driving the sales of B2B display products by providing comprehensive solutions architecture and technical engineering support. The successful candidate will collaborate with sales teams, system integrators, and end customers to ensure seamless integration and optimization of Samsung's innovative solutions.

Role and Responsibilities

Key Responsibilities

Solutions Architecture & Technical Support

• Serve as the Subject Matter Expert (SME) for Samsung Hospitality Televisions and software solutions (e.g., Lynk Cloud), as well as other Samsung Digital Signage Solutions.
• Provide pre-sales engineering support to internal team, system integrators, and end customers.
• Assist system integrators and end customers in optimizing the usage of hospitality TVs and software solutions, including customization and integration with existing systems.
• Address technical issues related to Samsung B2B display solution products across North America.

Partner Management

• Manage relationships with System Integration Partners in the hospitality and healthcare sectors, focusing on product validation, feature requests, and market insights.
• Collaborate with device and solution providers to expand the reach of Samsung displays and solutions.

Demo, Training & Event Support

• Maintain and demonstrate portfolio of Samsung displays and solutions at Samsung Connected Experience Center Provide product and solution trainings to partners and customers.
• Manage Test Lab and conduct evaluations on new product readiness, support solution certifications, conduct interoperability testing, and test partner solutions.
• Deliver training sessions and demonstrations to internal sales teams, partners, and customers.

Additional Responsibilities

• Be available for after-hours work to coordinate with international counterparts.
• Travel domestically and internationally as required.

Skills and Qualifications

• Bachelor's degree in Computer Science/Engineering, or Electrical Engineering.
• 6 years of experience in solution engineering or similar role in the hospitality vertical.
• Have technical knowledge of the programming languages and various other operating systems - HTML, JavaScript, jQuery, Node, Python, etc.
• Strong understanding of IT systems, IP networks, hospitality televisions, and the hospitality industry.
• Exceptional presentation, interpersonal, and communication skills (oral, written, and non-verbal).
• Proficiency in Microsoft Office Suite and Salesforce.
• Willingness to travel frequently and adapt to unplanned business trips. Proactive, flexible, and adaptable personality.
• Self-starter with a business/task/project-oriented mindset; ability to see tasks through to completion.

Life @ Samsung

https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung

https://www.samsung.com/us/careers/benefits/

• Medical
• Dental
• Vision
• Life Insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance (after 12 months)
• Paid Time Off
• Student Loan Program (after 12 months)
• Wellness Incentives
• and many more
• regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

Equal Opportunity and Inclusion

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with disabilities, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).