Manager, Software Technical Account Managers

Axon; Seattle (WA); Hybrid; USD 115,575 - 184,920; Full time

Benefits offered by this job

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Snacks in our offices

Job summary

Axon in Seattle is seeking a strong leader to manage a team of Technical Account Managers focused on public safety agencies. You will ensure successful deployment and customer relationships, using metrics to drive performance and continuously improve service delivery.

The ideal candidate has over 8 years of experience in technical delivery and program management, with a proven ability to scale execution across a range of delivery models.

This hybrid role offers competitive salary and benefits including discretionary paid time off and parental leave.

Qualifications

• 8+ years in customer-facing technical delivery, program management, or complex technology deployment environments.
• 5+ years leading senior individual contributors in high-accountability, customer-facing roles.
• Experience leading both hardware and software deployments.

Responsibilities

• Lead a team of Technical Account Managers to support public safety agencies.
• Own the metrics that matter: deployment timelines and program health.
• Engage at the executive level with internal and agency stakeholders.

Skills

Customer-facing technical delivery

Program management

Complex technology deployment

Data-driven leadership

Executive presence

Education

8+ years in relevant experience

5+ years leading teams

Tools

SaaS platforms

Cloud services

Job description

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Your Impact

You will lead a team of Technical Account Managers who serve as Axon’s operational presence inside public safety agencies — embedded onsite, deployed regionally, or traveling to support critical milestones. Your team owns what happens after the sale: deployment execution, technical stabilization, platform adoption, and the sustained customer relationships that drive retention and growth. This is a hands‑on leadership role. You’ll coach TAMs through high‑stakes customer situations, set the operational standards your team executes against, and serve as the escalation point when agencies need senior Axon leadership at the table. You are accountable for the outcomes your team delivers — not just the activities they complete. This role is designed for a leader who can balance people management, program oversight, and executive stewardship in high‑visibility, mission‑critical environments.

What You’ll Do

Location: Hybrid out of our Seattle office with Travel up to 40%. Reports to: Senior Director, Customer Deployment & Technical Account Management. Direct Reports: Up to 15.

• Lead and Develop Your Team
  • Coach, develop, and hold accountable a team of TAMs operating across embedded, regional, and traveling engagement models.
  • Set clear standards for execution quality, customer engagement, and onsite presence where applicable.
  • Build technical depth across both hardware and software product lines — your team needs to be fluent in the full Axon ecosystem.
  • Drive performance management, skills development, and succession planning aligned to where the business is heading.
  • Create a culture where ownership, initiative, and continuous improvement are the baseline.
• Own Portfolio-Level Delivery
  • Ensure consistent execution of hardware deployments, software implementations, and integrated workflows across your assigned agencies.
  • Provide oversight for end‑to‑end delivery: deployment planning, risk management, cross‑functional coordination, and lifecycle support.
  • Ensure TAMs manage dependencies across hardware provisioning, network readiness, software configuration, and agency workflows effectively.
  • Establish and maintain the playbooks, standards, and operating rhythms your team runs on.
• Engage at the Executive Level
  • Serve as the escalation point for agency command staff, IT leadership, and internal Axon stakeholders when your team needs senior leadership in the room.
  • Coach TAMs on executive communication, value articulation, and leading customers through complex change.
  • Partner with Sales, Professional Services, Support, and Product to align delivery with customer commitments and long‑term strategy.
  • Advocate for your customers internally — ensure risks, needs, and expansion opportunities are surfaced and addressed.
• Drive Performance Through Data
  • Own the metrics that matter: deployment timelines, issue resolution SLAs, platform adoption, CSAT, NPS, and program health.
  • Identify systemic risks or friction points across your portfolio and drive corrective action before they become customer‑impacting.
  • Use operational data to continuously refine delivery models and improve outcomes at scale.
• Maintain Coverage and Continuity
  • Provide leadership‑level support during critical incidents, complex deployments, or agency‑impacting events.
  • Ensure coverage across all TAM engagement models — your team should never leave a customer without a point of contact.
  • Stay situationally aware across the portfolio without reverting to individual contributor work.

What You Bring

• 8+ years in customer‑facing technical delivery, program management, or complex technology deployment environments.
• 5+ years leading senior individual contributors in high‑accountability, customer‑facing roles.
• Experience scaling execution through teams operating across multiple delivery models — you’ve led distributed teams, not just local ones.
• Executive presence and confidence engaging command‑level or senior customer stakeholders in high‑visibility situations.
• Experience leading both hardware and software deployments, including coordination across infrastructure, networking, and field operations.
• Broad technical fluency across SaaS platforms, cloud services, networking, hardware systems, and integrated workflows — enough to coach your team credibly.
• Data‑driven leadership: you manage through KPIs, dashboards, and structured operational reviews, not gut feel.
• Ability to operate effectively in fast‑moving, ambiguous environments while maintaining clarity and accountability.
• Ability to obtain and maintain CJIS compliance and handle confidential, highly sensitive information.
• Familiarity with law enforcement software systems such as Computer Aided Dispatch (CAD) or Records Management Systems (RMS) (preferred).

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Snacks in our offices

Base Pay Range: $115,575 USD – $184,920 USD

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Axon’s mission is to Protect Life and is committed to the well‑being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal‑opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.