Manager, Social Work Services

MemorialCare; Long Beach (CA); On-site; USD 124,000 - 168,000; Full time

Job summary

MemorialCare's Social Work Services at Long Beach Medical Center seeks a Manager to oversee clinical personnel, care coordination, and performance improvement, upholding our core values of Integrity, Accountability, Best Practices, Compassion and Synergy while delivering patient-centered care.

Under the Director of Social Work Services, the Manager will plan, organize, staff, and direct operations, oversee the department budget, ensure regulatory compliance and high patient satisfaction, and

Qualifications

• MSW graduate from accredited school required.
• California LCSW licensure required.
• Knowledge of regulatory requirements (e.g., Joint Commission, CDPH) preferred.

Responsibilities

• Hires, develops, and maintains performance and competence of clinical personnel.
• Provides quality services through effective management, planning and education.
• Participates in development and implementation of goals, policies, and procedures for the department.
• Collaborates with Director to manage operational and capital budget for the unit.
• Ensures cost-effective daily operations and resource allocation.
• Maintains staffing plans and achieves productivity goals.
• Supports performance improvement and patient satisfaction initiatives.
• Works with nursing and medical staff leadership to ensure efficient unit operations.
• Responds to and resolves patient care issues and inquiries.

Skills

Communication skills

Interpersonal skills

Presentation skills

Psychosocial theories

Information & referrals

Community resources

Direction & case consultation

Aging care knowledge

Education

MSW degree

California LCSW

Tools

Computer / IT systems

Job description

Title: Manager, Social Work Services

Location: Long Beach

Department: Social Work Services

Status: Full-time

Shift: Day

Pay Range*: $124,072.00 - $168,097.60/annually

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability.Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

This position requires the full understanding and active participation in fulfilling the mission of Memorial Care, Long Beach Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy, and role model’s customer service attributes. The employee shall support Long Beach Medical Center’s strategic plan and participate in and advocate performance improvement and patient safety activities. Under the direction of the Director of Social Work Services, the Manager of Social Work Services provides overall management of the department. Responsibilities include planning, organizing, staffing, directing, and controlling care coordination activities. The Manager is responsible for providing oversight and broad direction of social work services to meet the psychosocial, emotional, financial, and spiritual needs of patients and their families, to assist them in adjusting to problems related to acute or chronic illnesses and/or disability, and to facilitate comprehensive dispositional planning in conjunction with other health care professionals and community agencies. The Manager of Social Work Services works closely with the medical staff and LBMC leadership to identify patient care needs and assist in removal of barriers for a safe and timely discharge. The Manager is responsible for ensuring delivery of quality patient care in compliance with all regulations, adherence to hospital policies and procedures, and overseeing customer service, patient satisfaction and staff performance and competence.

Essential Functions and Responsibilities of the Job

1. Hires, develops, and maintains performance and competence of clinical personnel.
2. Provides quality services through effective management, planning and education.
3. Participates in the development and implementation of goals, objectives, policies and procedures for the assigned department.
4. Collaborates with the Director to manage the operational and capital budget for the unit to meet financial goals.
5. Ensures cost-effective daily operations and allocation of resources.
6. Maintains effective staffing plans, achieves staff productivity goals.
7. Achieves employee engagement goals
8. Monitors the appropriate unit metrics to assure high levels of patient satisfaction and regulatory requirements are being met.
9. Supports the strategic plan and the goals and direction of the performance improvement plan.
10. Works closely with nursing and medical staff leadership to ensure effective and efficient operations of the unit.
11. Responds to and resolves difficult and sensitive patient care issues and customer inquiries and/or complaints.
12. Implements best practices in accordance with the hospital policies.
13. Participates in department specific performance improvement project.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more... Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Minimum Requirements

Qualifications/Work Experience:

• 2 – 4 years health care experience preferred
• Strong communication, interpersonal, and presentation skills knowledge of psychosocial theories, information and referrals, effective use of community resources, and ability to provide direction and case consultation required
• Demonstrates ability to incorporate the various functional and developmental ages into assessment and care of patients
• Computer / Information system experience
• Comprehensive knowledge of regulatory requirements for areas of responsibility (e.g. Joint Commission, CDPH, Conditions of Participation, CCS Standards)

Education/Licensure/Certification:

• MSW graduate from accredited school required
• California LCSW required
• Certification in related field preferred