Manager, Social Media

Rentokil North America; Memphis (TN); On-site; USD 104,000 - 130,000; Full time

Job summary

Rentokil North America is seeking a seasoned Social Media Leader to own and execute content-driven campaigns across the Terminix brands. You will guide a team of marketing specialists, coordinating with cross-functional partners to drive engagement, reach, and customer acquisition on paid and organic channels.

The position relies on data-driven decision-making, trend spotting, and strong leadership to maintain brand voice across platforms.

Qualifications

• Bachelor’s degree in marketing, communications, or related field.
• 5+ years of social media management experience across brands.
• Proven ability to grow audience and engagement on multiple platforms.

Responsibilities

• Create, execute, and own social media strategy for Rentokil Terminix brands.
• Lead a team of marketing specialists to support paid and organic growth.
• Collaborate with internal stakeholders to align content with marketing goals.
• Monitor trends and adapt strategy across Facebook, LinkedIn, Instagram, TikTok, and more.
• Deliver concise reports on performance, calendars, and opportunities.

Skills

Social media strategy

Content creation

Team leadership

Paid media

Analytics

Education

Bachelor's Degree - Marketing/Communications

Tools

HootSuite

Sprout Social

Facebook Ads Manager

LinkedIn Campaign Manager

Google Analytics

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Job Summary This role is responsible for the creation, execution, and ownership of social media channels for all Rentokil Terminix brands. With the support of a team of marketing specialists, this role will align with internal stakeholders and marketing goals to increase engagement, reach, and customer acquisition through paid and organic efforts. This role will grow the brand via social media to be more engaged with current customers and attract potential customers.

Key Performance Indicators

• Manage content plans with internal and external colleagues
• Positively impact revenue with content generation strategies
• Support the broader digital marketing strategy with engaging and relevant content contributions
• Monitor market trends and adapt social strategy to trending content and platforms
• Lead a team of marketing specialists to support strategies and achieve growth goals

Principal Duties and Responsibilities

• Meets or exceeds growth targets for the social media channel including increased impressions, following, and engagement.
• Develops and implements social media initiatives to attract new and prospective customers via paid and non paid efforts.
• Understands and implements social media best practices and stays up-to-date on viral and trending social media content and platforms.
• Monitors algorithm and platform changes on major social networks, including Facebook, LinkedIn, Twitter, Instagram, TikTok etc.
• Utilizes social platforms to connect employees through encouraged engagement and brand ambassador programs.
• Identify, vet and manage relationships with social media influencers and external brand partners.
• Experience with A/B testing and optimization of paid social media creative to improve performance and drive customer acquisition.
• Lead social listening strategy to leverage strengths and identify weaknesses of the brand, escalating issues to appropriate stakeholders.
• Understand the brand voice and represent the company professionally across social media platforms.
• Deliver concise and literate reporting to key stakeholders, including performance, placement/partnership flight calendars, opportunity evaluations, and more.
• In addition to your channel-specific reporting, deliver integrated reporting with other channel managers.
• Manage and understand social management platforms such as HootSuite, Sprout Social, etc.
• Demonstrate the ability to develop direct reports and take an initiative to develop own leadership skills.

Required Experience

• Minimum of 5 years of successful experience managing social media to support brand growth, customer retention, and engagement goals
• History of continually making significant contributions to a marketing team vision & strategy.
• Deep hands-on experience with multiple industry-leading social media platforms and tools.
• Experience developing and managing successful social media influencer and brand ambassador campaigns.
• Proven experience in managing and forecasting a significant social media or marketing budget.
• Communicates effectively to all levels of internal audiences; drives communication cross-functionally.
• Demonstrated passion and experience in data-driven and consumer centric marketing.
• Strategic thinker and fast learner.
• Excellent partnership and collaboration skills.
• Strong project management and organization skills.
• Good understanding of digital and social media marketing.
• Strong communication and presentation skills with an ability to frame up succinct recommendations for leadership.
• Strong leadership ability and history of inspiring success in direct reports.
• Strong knowledge of analytics, reporting, and data management tools.

Required Leadership Traits and Characteristics

• Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, trade unions, investors, analysts, regulators, government bodies and suppliers as required.
• Strives towards making a positive impact on society and the environment across the Marketing spectrum, establishing Rentokil Terminix as a leader in this space.
• Able to demonstrate high levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.

Formal Education, Qualifications or Training

• Bachelor’s Degree - Marketing, Communications, or related field

All applicants must be currently authorized to work in the United States on a full time basis. No sponsorship is available now or in the future for this position.

Base Pay Range $103,500 - $130,000 While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Why Choose Us?

• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement
• 401(k) retirement plan with company-matching contributions
• Work-Life Balance
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

Since 1927, Terminix has been an industry leader in pest control. You’ll be on a mission to find and eliminate insect and rodent infestations, but we're more than just a pest control company. Terminix offers insulation services, wildlife control and many specialized services to help protect your home. It's hard work, but we offer great perks and opportunities for advancement for those who are up for the challenge. Don’t let this opportunity crawl away, literally.

#LI-Remote