Service Manager

Rentokil North America; United States; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Cell phone

Laptop

Medical coverage

Job summary

Rentokil North America seeks a Service Manager to lead pest technician teams at local branches, ensuring efficient operations and exceptional service delivery. You will drive performance, schedule optimization, and safety adherence while maintaining high levels of customer satisfaction.

The role requires an associate degree (a 4-year degree is desirable), valid driver’s license, and strong leadership, communication, and problem-solving skills.

Qualifications

• Lead and motivate Pest Technician teams at local branches.
• Strong communications skills, both written and verbal.
• Ability to solve practical problems and implement solutions.
• Ability to build rapport with customers and employees.
• Commitment to safety standards and regulatory compliance.

Responsibilities

• Oversee branch scheduling and route completion for pest techs.
• Ensure regulatory compliance and safety standards are met/exceeded.
• Address customer concerns and manage cancellation requests.
• Evaluate Pest Technician performance and provide feedback.
• Monitor inventory of pest control products and supply chain.

Skills

Leadership

Communication

Problem solving

Rapport building

Safety awareness

Mathematical aptitude

Education

Associate degree

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." For more than 85 years, Terminix has built a reputation as one of the nation’s leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries.

What is this role about? Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers.

What does a “Day-in-the-Life” look like?

Every day our teams of Pest Techs are out in the neighborhoods across the country visiting residential customers and performing their pest control treatments. The Service Manager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction.

• Monitoring branch scheduling and ensuring pest tech routes are successfully completed
• Ensuring regulatory compliance and safety standards are met or exceeded
• Responding to customer concerns, including resolving cancellation requests
• Inspecting and evaluating the performance of Pest Technicians
• Monitoring and maintaining inventory levels of pest control products
• Facilitating continual training of local sales and service teams

What do I need to be successful?

An associate’s degree (A four year degree is highly desirable) Must possess a valid driver's license from state of residence Having 1-2 years of related experience is very helpful, but not required Willingness to relocate is highly desirable You are able to effectively lead and motivate others You have strong communications skills – impersonal, written, presenting You are good at problem solving and coming up with practical solutions You are able to build rapport easily and establish trust with customers and employees You are detailed oriented and understand the importance of safety You have a good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service Of course, given our business, you should be comfortable working outside and in confined spaces like crawl spaces and attics when necessary

Why should I choose Terminix?

In addition to being part of an iconic brand with a rich 85 year history, here are some other highlights of what you would receive as a member of the Terminix Team.

• Comprehensive training and licensure, all paid by the company
• Company vechicle, gas card, cell phone, and laptop
• Highly competitive compensation
• Opportunities for advancement and career growth
• Medical, dental and vision coverage + discounts on Terminix brands
• Short/long-term Disability and Life Insurance
• Paid time off

Disclaimer

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position. Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Total Rewards Program

our Total Rewards Program which includes:

• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement
• 401(k) retirement plan with company-matching contributions
• Work-Life Balance
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

Is that you?

We are looking for individuals who want to make a difference where our customers live and work.

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

California residents review your privacy rights.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

Since 1927, Terminix has been an industry leader in pest control. You’ll be on a mission to find and eliminate insect and rodent infestations, but we're more than just a pest control company. Terminix offers insulation services, wildlife control and many specialized services to help protect your home.

It's hard work, but we offer great perks and opportunities for advancement for those who are up for the challenge.

Don’t let this opportunity crawl away, literally.