Manager, SMB Account Management, Food and Beverage

Block; Chicago (IL); On-site; USD 149,400 - 270,000; Full time

Job summary

jobr.pro is looking for a results-driven leader to manage a team of Food and Beverage Account Managers located in Chicago. You will empower a high-performing group of 10-12 Account Managers, fostering growth and retention within Square’s SMB portfolio.

The ideal candidate has 8–10 years of experience in Account Management and a strong track record in driving measurable outcomes. This role emphasizes cross-functional collaboration and developing a team-oriented culture.

Qualifications

• 8–10+ years of experience in Account Management, Sales, Business Development, or Marketing.
• 3–5 years of direct people management experience in a quota-carrying environment.
• Experience working with SMB or Mid-Market F&B businesses.

Responsibilities

• Lead and develop a remote team of Account Managers focused on growth and retention.
• Drive measurable outcomes in upsell and customer satisfaction.
• Partner cross-functionally to improve customer experience.

Skills

Account Management

Sales

Coaching

Communication

Job description

The Role

The Account Management organization is seeking a results-driven and people-focused leader to manage a team of Food and Beverage Account Managers. In this role, you will lead growth and retention efforts across a portfolio of Square’s SMB F&B merchants, ensuring your team delivers consistent, high-quality customer engagement and measurable business outcomes. You will report directly to the Head of US SMB Account Management.

As a team leader, you will empower a high-performing group of 10‑12 Account Managers, driving results in revenue expansion, software adoption, and churn reduction. You’ll foster a data-driven, mission-aligned culture while prioritizing coaching and team development. The role requires you to get deep into the work alongside your team.

This is a cross-functional role where you will partner closely with Product, Operations, and Sales to ensure strong execution, share merchant feedback, and support our mission of Economic Empowerment.

You Will:

• Lead and develop a remote team of 10‑12 Account Managers focused on growth and retention for SMB Food and Beverage merchants.
• Drive measurable outcomes in upsell, retention, and customer satisfaction through strong pipeline management and consistent coaching.
• Drive performance through structured 1:1s, pipeline reviews, accountability and team cadences.
• Partner cross-functionally to surface merchant insights, resolve escalations, and improve the overall customer experience.
• Support leadership in executing team OKRs and implementing program improvements.
• Identify enablement opportunities and reinforce best practices across the team.
• Serve as a senior escalation point for complex or high-impact merchant situations.
• Travel approximately once per quarter for team events or customer meetings.

You Have:

• 8–10+ years of experience in Account Management, Sales, Business Development, or Marketing.
• 3–5 years of direct people management experience in a quota-carrying or performance-driven environment.
• Experience working with SMB or Mid-Market F&B businesses.
• A track record of consistently exceeding revenue and retention goals.
• Strong coaching skills with demonstrated ability to improve performance across a team.
• Experience working cross-functionally to resolve issues and improve processes.
• Excellent written and verbal communication skills.
• Fluidity leveraging AI in day-to-day work and an all‑around builder mentality.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: ($180,000 - $270,000)

Zone B: ($167,400 - $251,200)

Zone C: ($158,400 - $237,600)

Zone D: ($149,400 - $224,200)

Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.