Manager Site Operations

KNAPP North America; Delaware (OH); On-site; USD 90,000 - 135,000; Full time

Job summary

KNAPP North America is seeking a Site Operations Manager to lead on-site maintenance and customer engagement for automated storage systems. You will supervise the maintenance programs, manage budgets, and ensure safety and regulatory compliance while delivering high-quality service to customers at KNAPP locations.

The role requires strong leadership, stakeholder management, and a proven track record in scalable maintenance operations within an industrial setting.

Qualifications

• Customer-facing leadership experience with clients or site teams.
• Budget planning and management responsibilities.
• Leadership and development of on-site maintenance teams.
• Experience with industrial automation or MHE maintenance is a plus.

Responsibilities

• Provide strategic leadership and guidance to the Resident Site Engineering Manager and team.
• Oversee maintenance programs, systems, and documentation for automated storage and retrieval systems.
• Build and maintain customer relationships and ensure safety compliance and SLA adherence.
• Plan, direct, and manage site budgets and commercial activities.
• Lead hiring, training, and performance management of site staff.

Skills

Customer-facing leadership

Budget management

People leadership

Maintenance supervision

Job description

Who We Are

KNAPP brings new technology to warehouse automation.

The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group across over 60 locations worldwide, shaping the future-oriented intralogistics industry, are dedicated to making complexity simple.

One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.

What You Get To Do

Be the customer-facing voice for Knapp Inc. You are responsible for all communication between our Customer and your team and the Director RBS Operations. You will attend all production meetings and manage the communication in such a way that our Customers would feel engaged with you and your site team and would see the value we bring to their organization. You are responsible for developing a budget with the Director RBS Operations and then managing that budget with our Customer as deemed necessary. It is critical that you and your team treat our Customer with respect and that you and your team always act in a professional manner. Through your on-site leadership team, you will be responsible for the development, implementation, and day-to-day supervision of the maintenance programs, processes, people, and documentation associated with efficient and high performing automated storage and retrieval systems, and storage and picking systems installed at our Customer’s locations. This also includes being responsible for building and maintaining customer relationships at our Customer site(s) understanding and leading our preventive and predictive maintenance programs, following all SOP’s, Safety Policies, etc. You will make sure your leadership team identifies the appropriate time to escal

Leadership Overview:

• Provide strategic leadership and guidance to Resident Site Engineering Manager and team
• Carry out leadership responsibilities in accordance with the organization's policies and applicable laws
• Perform ultimate site supervision and leadership
• Oversee candidates in the process of interviewing, hiring, and training of potential site team
• Plan, assign, and direct work
• Be responsible to appraise performance of first level management team
• Reward and disciplining employees as the leader of the leadership team
• Address complaints and assist in providing appropriate resolutions as and when needed

Job Summary:

• Lead and manage a team to provide first-class maintenance; support in the operation and maintenance of automated storage and retrieval systems, and storage and picking systems, as installed at our Customers location
• Reporting to the Director RBS Operations , the Site Operations Manager will be eager and determined to succeed, through leadership with regards to responsiveness and service for the Customer
• Create a safety culture in all activities undertaken by you and your site team

Essential Functions and Responsibilities:

• Provide excellent customer service to strengthen Knapp’s reputation
• Provide value that our Customer can see and understand
• Gain a positive reputation by providing a rapid and effective support
• Manage site budgets and associated commercial activities
• Oversee tasks by developing team skillsets to ensure delivery of defined Service Level Agreements (SLA)
• Oversee, as an on-site representative, all system improvements and installations
• Oversee all training requirements, both technical and regulatory
• Mentor, coach, teach and develop on-site staff and resources
• Increase the scope and efficiency of Knapp’s support solutions
• Be an effective manager focused on team development
• Provide guidance to your team to work against timeframes to complete reactive repairs
• Interact with the on-site and off-site management keeping them informed of local issues and successes and addressing all concerns in a professional manner
• Provide ultimate accountability for the Health & Safety considerations with regard to the assigned tasks and carry out risk assessment.
• Provide monthly summary and detailed reports covering commercial and technical activities
• Improve the service level and optimize resource utilization through adoption of industry best-practices
• Manage through direct reports the provision of quality support and maintenance services of all live information systems
• Plan and implement system security policy
• Manage through direct reports the daily activities of all personnel
• Appreciate and value cultural diversity
• Promote alignment of Material Handling Equipment (MHE) maintenance objectives
• Resolve any resourcing issues beyond the Resident Site Manager’s control or responsibilities
• Champion internal Maintenance Team review meetings
• Manage process improvements to ensure that the delivery of services increases customer satisfaction
• Ensure that the Maintenance Team maintains an excellent level of customer satisfaction while providing reasonable level of commercial return
• Develop and manage maintenance budgets and cost projections
• Provide management of the supply chain and, in particular, ensure the cultural alignment of sub-suppliers
• Provided leadership in the management of maintenance interfacing with Knapp’s nominated supplier(s) and sub-supplier(s)
• Ensure that every team member fully understands the commercial implications of any decision they make
• Accountable for Quality, Health, and Safety within the maintenance scope
• Monitor and update the MHE risk register
• Continually assess and fulfil the supplier's resource requirements
• Responsible for the production and maintenance of the MHE Planned Preventative Maintenance (PPM) work schedules
• Assist with the identification and monitoring of the MHE Maintenance Team’s interfaces
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