Manager, Shipboard IT Operations

Carnival Corporation & plc; Seattle (WA); Hybrid; USD 112,000 - 153,000; Full time

Job summary

An established industry player is seeking a dynamic Manager for IT Shipboard Operations to oversee technology on their cruise ships. This role involves ensuring high standards of IT service delivery, compliance, and operational efficiency while managing a talented team. You will collaborate with various departments to optimize processes and ensure that shipboard IT systems run smoothly. The position offers a unique opportunity to travel and experience the cruise line industry firsthand, along with attractive benefits including travel privileges, health benefits, and professional development opportunities. If you thrive in a fast-paced environment and have a passion for technology and travel, this role is perfect for you.

Benefits

Cruise and Travel Privileges

Health Benefits

401(k)

Employee Stock Purchase Plan

Training & Professional Development

Tuition & Professional Certification Reimbursement

Rewards & Incentives

Qualifications

• 5+ years of IT Management experience required.
• Strong understanding of cruise line industry operations.
• Ability to travel 25-50% of the time.

Responsibilities

• Manage day-to-day IT operations on shipboard technology.
• Ensure compliance with organizational policies and procedures.
• Coordinate vendor visits and manage budgets.

Skills

IT Management

Service Delivery Management

Technical Writing

Data Processing and Analysis

Multi-tasking

Job description

Job Description

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We’re looking for an amazing Manager, IT Shipboard Operations to fill this role. You’ll be responsible for the day-to-day IT management and oversight of shipboard technology onboard the Holland America and Seabourn Fleets affecting guest, crew, and operations. This role ensures that shipboard IT System Administrators have the tools, knowledge, and motivation to perform at their best by liaising with various other teams within the organization. The role will work to build a strong team that delivers IT services at high standards.

Responsibilities

1. Policies, Procedures and Processes, and Knowledge
   • Ensure accurate and adequate policies and procedures are in place and that they are current.
   • Acts as the liaison with other departments to continually review existing processes and optimize them.
   • Ensure that all IT Operations activities comply with department and organizational policies.
   • Accountable for effective incident and request ticket management and escalation as needed.
   • Collaborate with IT and non-IT teams to create and maintain system documentation.
   • Ensure that all required documentation / guidelines / processes / instructions / references are accurate and available to a relevant IT and non-IT audience.
2. Compliance and Regulatory
   • Develop ship audit framework and ensure Fleet Managers visit ships and report.
   • Ensure proper monitoring is in place to proactively identify issues and anomalies needing attention and execute the procedures needed to remediate them.
   • Hold responsibility for remediation of compliance and vulnerability assessment findings, working with application and infrastructure architecture and engineering teams, and through IT teams as needed.
   • Maintain a fleet standard configuration reference including naming conventions.
   • Ensure that assets in production as well as spares are correctly documented per ship.
   • Ensure that ships have critical spares at hand.
   • Ensure assets are replenished as needed.
3. Procurement, Budgeting, Repair & Maintenance
   • Review and approve financial and operational items as assigned.
   • Coordinate vendor technical visits with applicable teams and vessels, and ensure that objectives of visit and implementation standards are met.
   • Assist with development and cost estimates for budgeting purposes for both OPEX and CAPEX.
   • Manage ship’s Repair and Maintenance budgets.
   • Ensure all logistics and procurement processes and activities are working as they should. Engage with other teams to address any needed efficiencies and enhancements.
4. Resource Planning and Manning
   • Scheduling and resource assignment for drydocks, new builds, and shipboard projects.
   • Salary and benefit negotiations.
   • Fleet IT Manager ship visit assignments.
5. Performs other duties as assigned.

Requirements

• 5+ years IT Management experience (5 years preferred).
• 3+ years in a corporate setting required.
• 3+ years Service Delivery or Help Desk Management preferred.
• Strong understanding of cruise line industry and related productions, operations, structure and systems.
• Proven ability to interact with individuals at all levels of the organization.
• Ability to multi-task and handle changing priorities.
• Technical writing skills.
• Data processing and analysis.
• Ability to travel 25 – 50% of the time, with shipboard travel likely.

This position follows the Company’s schedule of three days in the office per week (Tuesday, Wednesday, Thursday) with flexibility to work remotely the remainder of the week.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family.
• Health Benefits.
• 401(k).
• Employee Stock Purchase Plan.
• Training & Professional Development.
• Tuition & Professional Certification Reimbursement.
• Rewards & Incentives.
• Base Salary Range: $112,800 to $152,300. The range is applicable for the labor market where the role is intended to be hired. Final salary depends on individual qualifications and experience.

Our Culture…Stronger Together

Our highest priority is compliance, environmental protection, and the health, safety, and well-being of our guests, communities, and employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision, and Core Values at: