Manager - Shift Leader

NORCROSS GROUP; Rainbow City (AL); On-site; USD 18,000 - 28,000; Full time

Job summary

Wingstop in Rainbow City, AL is seeking a Shift Leader to direct daily restaurant operations in the GM’s absence. You will ensure quality products, superb guest service, and adherence to company standards.

The role requires hands-on supervisory experience, strong financial awareness, and ability to lead a team in a fast-paced environment. This is a full-time, on-site position with responsibilities across opening/closing and daily performance management.

Qualifications

• Must be 18 years of age or older.
• Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly
• Minimum of 2 plus years of previous food service, retail or restaurant supervisory experience
• Proficiency in analyzing profit and loss statements and overall financial performance of restaurant
• Demonstrated ability in recruiting and selecting team members
• Knowledge of Labor Laws
• Strong written and verbal communication skills
• Initiative and assertiveness
• Strong interpersonal skills and conflict resolution skills

Responsibilities

• Ensure that each Guest receives outstanding Guest Service by greeting and acknowledging every Guest, maintaining high standards and product knowledge.
• Control shrinkage, waste, expenses, and payroll.
• Maintain cleanliness, sanitation, safety and staffing standards.
• Review restaurant trends and initiate changes to maximize goals.
• Ensure compliance with Company policies through meetings, walk-throughs and audits.
• Open and/or close the Restaurant.
• Assemble and package orders according to Wingstop standards.
• Assist other positions when necessary.
• Receive, inspect, and sign/pay for deliveries in GM’s absence.

Skills

Microsoft Office

Leadership

Team recruitment

Labor laws

Guest service

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Job Details

Job Location: Rainbow City 3189 - Rainbow City, AL 35906

Salary Range: $13.00 - $20.00 Hourly

Shift Leader

Job description

A Shift Leader has the overall responsibility for directing the daily operations of a restaurant in the General Manager’s absence. This position is critical to Wingstop Restaurants; ensuring compliance with company standards in all areas of operation, including product preparation, customer relations, inventory management, financial accountability, also ensures that the highest quality products and services are delivered to each customer and other duties as required or assigned by the General Manager.

Qualifications

• Must be 18 years of age or older
• Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly
• Minimum of 2 plus years of previous food service, retail or restaurant supervisory experience
• Proficiency in analyzing profit and loss statements and overall financial performance of restaurant
• Demonstrated ability in recruiting and selecting team members
• Knowledge of Labor Laws
• Strong written and verbal communication skills
• Initiative and assertiveness
• Strong interpersonal skills and conflict resolution skills

Essential Duties and Responsibilities

• Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Control shrinkage, waste, expenses, and payroll.
• Ensure appropriate cleanliness, sanitation, safety and staffing standards are maintained.
• Review restaurant trends and recommend and initiate changes for maximizing goals and objectives.
• Ensure compliance with all Company policies and procedures through regular restaurant management and staff meetings, walk-through and audits, etc.
• Open and/or close the Restaurant
• Assemble and package orders according to the Wingstop standard
• Assist all other positions when necessary
• Receive, inspect, and sign/pay for deliveries in the GM’s absence
• Place orders with vendors when necessary
• Maintain a current Operations Manual, and follow all procedures
• Conduct a daily walk through and taste test of products at opening
• Make sure the time and temps are done every two hours
• Ensure that all products are fresh and prepared correctly
• Keep the flow of orders moving on time
• Keep the restaurant safe and clean for both the crewmember and the guest
• Handle guest issues in the GM’s absence
• Assist in keeping kitchen clean throughout the shift
• Ensure that all crewmembers are health safety conscious at all times
• Promote the Wingstop Brand and uphold the mandatory operating requirements
• Ability to thoroughly understand and follow instructions in how to use chemical cleaning products
• Any other responsibilities as assigned by General Manager.