Manager - Shift Leader

NORCROSS GROUP; Pell City (AL); On-site; USD 18,000 - 25,000; Full time

Job summary

Wingstop Restaurants in Pell City, AL is seeking a Shift Leader to direct daily restaurant operations in the GM's absence, ensuring compliance with standards in product preparation, guest service, inventory and financial accountability.

Qualifications include at least 2 years of supervisory food service experience, proficiency in Microsoft Office, strong written and verbal communication, knowledge of labor laws and team recruitment skills. Bilingual English/Spanish is a big plus.

Qualifications

• Must be 18 years of age or older.
• Minimum of 2+ years of supervisory experience in food service, retail, or restaurant.
• Proficiency in analyzing profit and loss statements and financial performance of a restaurant.
• Demonstrated ability in recruiting and selecting team members.
• Knowledge of labor laws.
• Strong written and verbal communication skills.
• Initiative and assertiveness.
• Strong interpersonal and conflict resolution skills.

Responsibilities

• Greet guests and deliver outstanding guest service.
• Control shrinkage, waste, expenses, and payroll.
• Maintain cleanliness, sanitation, safety and staffing standards.
• Review trends and initiate changes to maximize goals and objectives.
• Ensure compliance with company policies through meetings, audits and walk-throughs.
• Open and/or close the restaurant.
• Assemble and package orders according to Wingstop standards.
• Receive, inspect and sign/pay for deliveries in the GM’s absence.
• Place orders with vendors as needed.
• Maintain a current Operations Manual and follow procedures.
• Conduct daily walk-through and taste tests at opening.
• Ensure time and temperatures checks every two hours.
• Ensure products are fresh and prepared correctly.

Skills

Leadership

Communication

Recruiting

Problem solving

Interpersonal skills

Initiative

Conflict resolution

Labor laws knowledge

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Job DetailsJob Location: Pell City 2816 - Pell City, AL 35125Salary Range: $13.00 - $18.00 Hourly*Bilingual English/Spanish Spanish/English is a BIG plus!

Job description

A Shift Leader has the overall responsibility for directing the daily operations of a restaurant in the General Manager’s absence. This position is critical to Wingstop Restaurants; ensuring compliance with company standards in all areas of operation, including product preparation, customer relations, inventory management, financial accountability, also ensures that the highest quality products and services are delivered to each customer and other duties as required or assigned by the General Manager.

Qualifications

• Must be 18 years of age or older
• Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly
• Minimum of 2 plus years of previous food service, retail or restaurant supervisory experience
• Proficiency in analyzing profit and loss statements and overall financial performance of restaurant
• Demonstrated ability in recruiting and selecting team members
• Knowledge of Labor Laws
• Strong written and verbal communication skills
• Initiative and assertiveness
• Strong interpersonal skills and conflict resolution skills

Essential Duties and Responsibilities

• Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Control shrinkage, waste, expenses, and payroll.
• Ensure appropriate cleanliness, sanitation, safety and staffing standards are maintained.
• Review restaurant trends and recommend and initiate changes for maximizing goals and objectives.
• Ensure compliance with all Company policies and procedures through regular restaurant management and staff meetings, walk-through and audits, etc.
• Open and/or close the Restaurant
• Assemble and package orders according to the Wingstop standard
• Assist all other positions when necessary
• Receive, inspect, and sign/pay for deliveries in the GM’s absence
• Place orders with vendors when necessary
• Maintain a current Operations Manual, and follow all procedures
• Conduct a daily walk through and taste test of products at opening
• Make sure the time and temps are done every two hours
• Ensure that all products are fresh and prepared correctly
• Keep the flow of orders moving on time
• Keep the restaurant safe and clean for both the crewmember and the guest
• Handle guest issues in the GM’s absence
• Assist in keeping kitchen clean throughout the shift
• Ensure that all crewmembers are health safety conscious at all times
• Promote the Wingstop Brand and uphold the mandatory operating requirements
• Ability to thoroughly understand and follow instructions in how to use chemical cleaning products
• Any other responsibilities as assigned by General Manager.