Manager (Shift), Data Center Operations (Swing) (CH2)

CoreSite; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

CoreSite is hiring a Manager - Data Center Operations in Chicago for the 2nd shift (2pm - 10:30pm, Mon-Fri). You will oversee electrical, mechanical, and fire life safety systems, manage vendor relationships, and lead a team to ensure uptime and regulatory compliance across the data center.

Responsibilities include budgeting, project management, training, and continuous improvement of efficiency and energy management. Strong communication and leadership skills required.

Qualifications

• Experience leading data center operations and teams.
• Strong project management and vendor coordination.
• Knowledge of electrical, mechanical, and fire life safety systems.

Responsibilities

• Act as subject matter expert for electrical, mechanical and fire life safety systems.
• Operate, monitor, maintain and respond to abnormal conditions in facilities systems.
• Track site efficiencies and energy consumption.
• Improve data center efficiency while maintaining uptime.
• Manage shifts, approvals, and performance reviews.
• Mentor and train junior staff.
• Oversee preventive and predictive maintenance with vendors.
• Budget and forecast CapEx and OpEx for the site.
• Create detailed procedures for maintenance events and emergencies.
• Ensure compliance and audit readiness; manage SLAs and OSS data uploads.
• Provide exceptional customer service and be on-call for emergencies.

Skills

Data Center Ops

People Management

Vendor Management

Budgeting

Tools

CMMS

Building Monitoring

Job description

Description

About CoreSite

CoreSite is a leading colocation data center company providing the space, power, cooling and connectivity that businesses rely on to operate and grow. Our data centers bring dozens of organizations together under one roof, supporting the technology and services that keep our world connected. Our people are at the heart of everything we do, bringing the expertise, ideas and commitment that power our business and help our customers succeed. With a culture built on collaboration, ownership, and operational excellence, CoreSite is a place to make an impact.

Manager - Data Center Operations Role

The Manager - Data Center Operations must possess an expert level of knowledge and will be responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, fire life safety systems, and communications infrastructure. Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems. Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load. Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.

Communications Infrastructure responsibilities will include IDF / MDF / MMR management, structured cabling and supporting infrastructure ownership, and customer space management. The Manager - Data Center Operations is responsible for vendor management inclusive of daily work as well as service contracts. Project management experience is required as the manager will be responsible for managing all aspects of projects from conception to completion. The employee will also be accountable for commissioning activities within the data center. The position requires expert ability in MOP writing. This position will also be directly responsible for operational efficiency and energy management within the data center. The manager will be expected to develop and implement operational strategies aimed at improving data center efficiencies without increasing uptime risk to the customer. A Data Center Manager is also responsible for ensuring the facility adheres to all compliance and audit requirements as well as company and industry standards.

The Manager - Data Center Operations will be a training instructor and assist the Data Center Senior Manager in ensuring all technicians are qualified within the data center. The Data Center Manager will ensure technicians are aware of all code and standards revisions. The Manager - Data Center Operations will assist the Data Center Senior Manager and Market director in developing financial OPEX and CAPEX budgets and forecasts. The manager will model proposed project ROI. Responsibility for procurement fulfillment including developing scopes, obtaining proposals, creating purchasing requisitions and ensuring invoices are paid rests with the technician. The Manager - Data Center Operations is a people manager who will serve the role of shift manager. The individual must possess strong management and interpersonal skills. The Manager - Data Center Operations is responsible for evaluations and coaching of his or her direct reports. The manager is to work closely with the Senior Manager - Data Center Operations to ensure all staff is trained and qualified. Regular team and individual meetings are required.

• We are currently hiring for the 2nd Shift 2pm - 10:30pm Monday - Friday

What You’ll Do

• Data center subject matter expert for electrical, mechanical, and fire life safety systems.
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include: Electrical, Mechanical, Building Monitoring, and Control.
• Tracking and trending site efficiencies and energy consumption.
• Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction. Ideal candidate will have a demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT
• People manager responsible for assigning shifts, work, approving time off, etc.
• Training and mentoring of junior staff.
• Work with technicians and vendors to ensure preventive and predictive maintenance schedules are met and maintenance is completed on time.
• Work with, and provides guidance, to the site Data Center Operations Manager to determine maintenance requirements for mechanical and electrical systems.
• Manage vendor relationships and service contracts.
• Manage vendor procurement and billing process.
• Site budgeting and forecasting both CapEx and OpEx.
• Create highly detailed technical procedures for maintenance events, emergency situations, standard site evolutions, etc.
• Expert technical review of procedures
• Expert technical review of company standards and policies
• Manage site audits both internal and external
• Adherence to compliance standards
• Manage systems to avoid unplanned, customer-impacting outages
• Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency
• Provide applied mechanical and integrated control expertise for the entire data center
• Navigate and utilize a CMMS system.
• Ensures that processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to the OSS accordingly.
• Provide day-to-day exceptional customer service and support.
• On-call availability may be required to respond to emergency situations at the data center