Manager Service Delivery

Gainwell Technologies; Fort Wayne (IN); Remote; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Manager of Service Delivery, where your expertise in application development and project management will drive innovative solutions in healthcare. This role offers the chance to lead a talented team while ensuring project deliveries meet client expectations. With a focus on collaboration and service improvements, you will play a crucial role in enhancing the well-being of vulnerable communities. Enjoy the flexibility of a fully remote position and a supportive environment that values your contributions and professional growth.

Benefits

Generous vacation policy

401(k) employer match

Health benefits

Educational assistance

Leadership development programs

Technical development programs

Qualifications

• 9+ years in application development & support, project, or program management.
• 5+ years of leadership or supervisory experience.

Responsibilities

• Manage solution delivery across accounts in the Claims domain.
• Lead a team of software developers and business analysts.

Skills

Application Development

Project Management

Analytical Skills

Interpersonal Skills

Problem-Solving Skills

Job description

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Date: May 3, 2025

Location:

Any city, OH, US, 99999; Any city, NE, US, 99999

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Manager Service Delivery (Remote in US) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Your role in our mission

• Manage solutioning and delivery across several accounts in the Claims domain in a Shared Services environment, ensuring that business solution objectives are met.
• Manage a team of software developers and business analysts. Hire, train, evaluate, and motivate employees, addressing performance issues and making recommendations for personnel actions. Provide salary increases, bonuses, and promotions within budgets and guidelines.
• Ensure that project deliveries meet client and company expectations and needs.
• Collaborate with Sr Manager to develop demand forecasts for end-to-end services.
• Interpret and plan projects or workload forecasts with functional areas or departments.
• Manage relationships between shared services and accounts to maintain good client relations.
• Identify and implement service improvements to increase customer satisfaction.
• Partner with departments to integrate new, enhanced, and existing service offerings for accounts.
• Support the development of new business proposals and the introduction of new technology to enhance solutions.
• Prepare and recommend operating and personnel budgets, monitoring spending for adherence.

What we're looking for

• Nine (9) or more years of application development & support, project, or program management experience.
• Five (5) or more years of leadership or supervisory experience.
• Experience in Medicaid or healthcare claims processing preferred.
• Experience in a shared services environment preferred.
• Proficiency in project management, analytical, interpersonal, and problem-solving skills.
• Experience with contracts/statements of work and budgeting/forecasting is a plus.

What you should expect in this role

• Fully remote options from continental US locations only.
• Opportunities to travel (0-10%).
• Video cameras must be used during all interviews and the initial week of orientation.
• This posting is for pipelining; the position is developing, and the job description may change.

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The pay range for this position is [[salaryMin]] - [[salaryMid]] per year, with variations depending on geographic region, experience, and other factors. Gainwell offers full-time salaried employees a generous vacation policy, 401(k) employer match, health benefits, and educational assistance. We also provide leadership and technical development programs to build your skills.

Join Gainwell, an industry leader committed to making healthcare better for everyone. We foster collaboration, innovation, and inclusion. Learn more about us on our company website and explore our Careers site for current openings.

Gainwell Technologies is an Equal Opportunity Employer, committed to diversity and inclusion. We consider all qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, or other protected characteristics. We celebrate diversity and strive to create an inclusive environment for all employees.