Manager, Service Center - TForce Freight

TForce Freight; Village of Farmingdale (NY); On-site; USD 60,000 - 95,000; Full time

Job summary

An established industry player is seeking a dynamic Service Center Manager to oversee daily operations and enhance service levels at their logistics centers. This role involves analyzing operational data, collaborating with management, and participating in sales meetings to align with customer needs. The ideal candidate will have strong communication skills and a background in logistics management, ensuring efficient operations and customer satisfaction. Join a forward-thinking company committed to delivering innovative freight solutions and enhancing productivity in the logistics sector.

Qualifications

• Excellent communication skills are essential for this role.
• A Bachelor's Degree is preferred for candidates.

Responsibilities

• Oversee daily operations and manage service center performance.
• Communicate with customers and resolve issues effectively.
• Identify skill gaps and developmental opportunities for the team.

Skills

Verbal Communication

Written Communication

Operational Analysis

Customer Relationship Management

Education

Bachelor's Degree

Job description

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Job Summary

This position oversees the day-to-day operations of TFF Service Centers. The candidate analyzes operational data to understand productivity, service, and quality targets. They collaborate with the service center management team to develop action plans and improve service level results. The Service Center Manager also participates in sales team meetings to understand customer requirements and provide operational expertise.

Job Responsibilities

• Reviews projected performance plans to verify the correct number of drivers and routes are allocated.
• Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
• Observes dock operations to ensure established work procedures are followed.
• Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals.
• Communicates updated corporate policies and work rules.
• Manages and maintains customer relationships, resolves issues, and retains customers.
• Identifies individual and team skill gaps and developmental opportunities.
• Oversees Managers and Supervisors.

Job Requirements

• U.S. citizen or otherwise authorized to work in the U.S.
• Excellent verbal and written communication skills - required
• Bachelor's Degree or international equivalent - preferred

About Us

Dedicated to putting the power of logistics to work for you, our freight solutions help you get better results, encounter fewer problems, and get more done every day. As a global leader in logistics, TForce Freight is committed to making your less-than-truckload (LTL) shipments easier and improving your efficiency—delivering more solutions and more results at every turn.