Manager Service

Boyd Company; Pikeville (KY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Full benefits

Job summary

Boyd CAT is seeking a Service Manager to lead the Pikeville, KY Branch Service Department, ensuring efficient operations and profitability while upholding the highest customer service standards.

The role requires proven management experience in the construction machinery sector, strong interpersonal and communication skills, and the ability to coach and develop staff. Occasional travel and driver’s license are required to support branch operations.

Qualifications

• Willingness to learn, be trained, and coach.
• 5–7 years of management/supervision experience in business operations.
• 5–7 years of experience in the construction machinery industry.
• Excellent interpersonal, written, and verbal communication skills.
• Good working knowledge of computers and spreadsheet/word processing programs.

Responsibilities

• Analyze, interpret and monitor operating procedures and results; identify inefficiencies and cost control deficiencies.
• Develop and monitor annual budgets and objectives for Service Department; implement action plans to meet standards.
• Investigate and resolve customer complaints; administer service policy and warranty to minimize controversies.
• Travel to branches or other locations as required; maintain a valid driver’s license.
• Ensure SMCS operations receive timely, cost-effective systems, procedures, training, and reports.
• Consult with the Service Management Team to solve technical problems and maintain quality service.

Skills

Management experience

Interpersonal skills

Communication skills

Computer skills

Self-directed

Tools

MS Excel

CRM software

Job description

DESCRIPTION:

A big reason why Boyd CAT has been able to thrive for over a combined 150 years is our people. Each day, our team strives to adhere to the core values of integrity, commitment, excellence, and service that have sustained our company through the decades. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers.

The Service Manager directs and oversees Branch Service Department to ensure an efficient and profitable operation to support Branch and Corporate objectives while maintaining the highest quality of service to the customer.

LOCATION:

This position will initially report from our Pikeville, KY location.

REQUIREMENTS:

• Willingness to learn, be trained, and coach
• Management/Supervision experience in business operational procedures normally gained through five to seven years of management/supervision experience
• Experience in the construction machinery industry with knowledge of products, applications, services, and markets normally gained through five to seven years of experience
• Excellent interpersonal skills, and written and verbal communication skills
• Good working knowledge of computers, spreadsheets, word processing programs
• Highly self-directed

ESSENTIAL FUNCTIONS:

• Analyze, interpret and monitor operating procedures and results; identify and correct inefficiencies and cost control deficiencies
• Develop and monitor annual budgets and objectives for Service Department - implement action plans to address areas not meeting budget or standards
• Investigate and resolve customer complaints, administer service policy and warranty to minimize customer controversies
• Travel to branches or other locations as required to perform assigned duties – maintain a valid driver’s license
• Ensure branch SMCS operations receive systems, procedures, training, and reports in a timely, cost effective manner
• Utilize knowledge and expertise of Service Management Team to solve technical problems, consult with Technical Communicators when necessary to maintain high quality service work
• Conduct staff meetings and departmental and safety meetings to keep employees informed on policies, procedures, new products, and product updates
• Ensure departmental safety inspections and meetings are conducted and that supervisors maintain safe working conditions
• Investigate employee work injuries and determine action to be taken to prevent recurrence
• Work with employees to set aggressive professional and achievable goals to enhance the employees performance
• Use coaching techniques to recognize employees’ accomplishments and strengths and to improve any other areas
• Evaluate employee performance on a regular basis and prepare the related position descriptions, performance appraisals, and salary administration
• Ensure all staff follow corporate and departmental standards and practices and take disciplinary action when required
• Perform other duties as necessary and/or assigned

BENEFITS:

• Full-Time W2 Employee with bonus potential
• Full benefits including Medical, Dental, Vision, Disability, and Life Insurance