Manager, Security Services, Global Workplace Services, Workplace and Retail Security

Capital One; New York (NY); On-site; USD 147,000 - 167,000; Full time

Job summary

Capital One is seeking a Manager, Security Services for its Global Workplace Services group in New York. The role focuses on leading physical security for a multi-location retail portfolio, developing and testing security controls, and coordinating risk management with internal and external stakeholders.

The position requires a Bachelor’s degree or military experience, 7+ years in physical security leadership, and proven relationship management across security operations.

Qualifications

• Bachelor’s Degree or military experience is required.
• At least 7 years of experience managing physical security, multi-site retail security, or law enforcement operations.
• At least 7 years of experience managing relationships in retail security, safety and security operations, or law enforcement.
• At least 3 years in a leadership role.

Responsibilities

• Provide strategic consultation to mitigate physical and safety risks at local, regional and enterprise levels.
• Design, develop, and execute security controls, tests, and programs for BPA compliance.
• Proactively identify and mitigate risk and respond to security incidents.
• Manage security projects and initiatives and coordinate with stakeholders.

Skills

Leadership

Stakeholder management

Risk assessment

Incident response

Education

Bachelor’s degree or military experience

Tools

Access control systems

Alarms

CCTV systems

Job description

Manager, Security Services, Global Workplace Services, Workplace and Retail Security

At Capital One we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well‑oiled machine! That’s why our team is looking to add a highly skilled and experienced Manager, Security Services.

The Manager, Security Services will serve as the physical security subject matter expert supporting Capital One’s Retail Line of Business, which includes more than 300 locations throughout the United States.

Key Responsibilities

• Provide strategic consultation and solutions that mitigate physical and safety risks on local, regional and enterprise levels.
• Design, develop, and execute controls, tests, and programs to ensure Capital One retail locations are compliant with physical security requirements, exceed industry standards, and meet all necessary regulations to include the Bank Protection Act (BPA) ensuring the safety and security of associates, contractors, and customers.
• Proactively identify and mitigate risk.
• Quickly respond to and manage security incidents.
• Successfully manage security projects and initiatives.
• Partner with internal and external stakeholders, creating robust, trusted relationships to deliver the best in class safety and physical security program.
• Create proactive plans to engage and secure senior management alignment for safety and security initiatives that support the Retail business model and maintain business continuity.
• Partner with Retail Operations and other stakeholders to deliver training programs to educate Retail associates on security best practices and protocols.
• Actively participate in stakeholder and leadership meetings with clear and organized communication to provide physical security and incident response subject matter expertise.
• Deploy and manage contract guard resources within the assigned area of responsibility.
• Review and analyze data to assess and determine security and safety trends while developing and deploying risk mitigation strategies.
• Manage escalated and crisis situations with calm resolve and well managed counsel.
• Build and maintain partnerships with law enforcement, subject matter experts, and relevant industry professionals.

Basic Qualifications

• Bachelor’s Degree or military experience
• At least 7 years of experience managing physical security, multi‑site retail security, or law enforcement operations
• At least 7 years of experience managing relationships in retail security, safety and security operations, or law enforcement
• At least 3 years in a leadership role

Preferred Qualifications

• Security industry certifications such as CPP or PSP
• 1+ year of experience executing tabletop exercises, rehearsal of concept drills, mock exercises
• 1+ year of project management experience
• Previous experience with security technology and related systems to include access control, alarms, and CCTV camera systems

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.New York, NY: $146,600 - $167,300 for Manager, Security Services Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug‑free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; NewYorkCity’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Reside in the greater New York area to support the role’s primary area of responsibility in the New York five boroughs and Long Island. Ability to travel within the United States approximately 20% of the time to support additional areas of responsibility outside of the greater New York area and special events. Ability to work in a rotational on‑call status outside of normal business hours, holidays, and weekends.

At Capital One, we’re building an leading information‑based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.