Manager, Security Operations - Universal Horror Unleashed

Universal Orlando Resort; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid leave

Other discounts

Job summary

Universal Horror Unleashed in Las Vegas is seeking an experienced Security Operations Leader to manage security for the UHU program, overseeing shifts including overnight and weekend coverage, and coordinating with Area15, UD&E partners, and local law enforcement.

The role focuses on enforcing security standards, managing personnel, badge access, emergency planning, and safety compliance in a high-sensitivity entertainment environment with complex special effects.

Qualifications

• Security management experience required; oversee operations and teams.
• Vendor management experience is preferred.
• Ability to handle compliance, safety, and incident response.
• Consistent attendance is a job requirement.

Responsibilities

• Oversee all security operations for UHU, including performance of team members and guest screening.
• Primary contact for contracted security and Area15 LV law enforcement; ensure compliance with state law.
• Enforce security policies aligned with UD X and safety of guests, teammates, and assets.
• Oversee badge issuance and access controls with IT and vendors.
• Lead emergency management planning and communication with leadership.
• Handle hiring, onboarding, and training validation; manage weekly scheduling.
• Follow EHS policies and participate in safety initiatives.
• Perform other duties as assigned.

Skills

Security leadership

Vendor management

Problem solving

Attendance & reliability

Education

Bachelor's degree (preferred)

Job description

Universal Horror Unleashed is a terrifyingly unique experience that will bring haunts to Las Vegas year-round. Located at Area 15 is the heart of horror – we would love to have you haunting alongside us! With the nature of this experience comes a unique working environment. You will find yourself working in dark environments around special effects including strobe lights, fog, artificial smells, and more. The working hours will be unique, typically spanning over late evenings/nights and weekends (holidays included). This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, and a variety of other discounts and perks.

JOB SUMMARY

Responsible for management of Security Operations within Universal Horror Unleashed (UHU) and provides leadership to all Team Members within the Security team, overseeing all shifts, including 3rd shift and non-operating days. Serves as a key partner to other divisions’ operational leaders as well as any third-party security and Las Vegas law enforcement, setting security standards in accordance with legal requirements and Universal Destinations and Experiences (UDX) standards. Key liaison for Area15 security partners, effectively communicating pressing information and enforcing Area15’s rules and regulations.

JOB RESPONSIBILITIES

• Manages all Security operations for UHU including Team Member’s performance as it relates to all aspects of Uniformed Security for both internal and third party, including oversight of Guest and Team Member screening.
• Serves as the primary contact for all contracted security as well as Area15 Security & Las Vegas law enforcement to maintain security requirements, aligning with Nevada state law. Acts as law enforcement liaison for shared intelligence and coordination for emergency response and planning in partnership with tenant owner and UDX.
• Responsible for enforcing all departmental policies as they pertain to the safety and security of Guests, Team Members, and company assets in alignment with UDX policies and procedures. Provides administration and management of automated and technical security systems and equipment designed to monitor, control, and safeguard Guests and Team Members, their property, and physical assets of UHU.
• Manages Team Member ID badging and access, partnering with Digital & Technology for installation of Team Member verification check points, including 3rd party vendors and visitors. Partners with Human Resources for ID Badge distribution, access controls, and audits as required.
• Leads in the successful application of all Emergency Management planning and implementation, effectively communicating these plans with all departmental leaders and Area15 leadership.
• Responsible for the successful execution of hiring, onboarding, and training validation for Security Team Members. Oversee weekly scheduling and monitoring staffing levels for the Security Operation.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY

• Supervises a Non-Exempt team

ADDITIONAL INFORMATION

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Vendor management experience is preferred.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Required to successfully attend and pass all recurring mandatory/legal licenses and certifications as a condition of employment.

EDUCATION

• Bachelor’s degree is preferred.

EXPERIENCE

• 5+ years of security or investigations experience is required; 3+ years of management experience is preferred; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Destinations & Experiences is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE