Social Work Manager, SDoH

Maryland-Care-Management-Inc; Frederick (MD); On-site; USD 90,000 - 125,000; Full time

Job summary

Maryland Care Management, Inc. (MCMI) seeks a co-manager of Social Determinants of Health (SDoH) programs to lead regional teams of social workers and community health workers.

You will shape the SDoH strategy for Maryland Physician Care, coordinating across care management, utilization management, and external partners to deliver integrated, high-impact interventions. Ideal candidates hold an MSW with licensure and have 3+ years in population health or care coordination, plus 1–2 years of

Qualifications

• MSW with LCSW licensure preferred or able to obtain.
• 3+ years in population health, care coordination, or community programs.
• 1-2 years in management.

Responsibilities

• Leads assigned SDoH team to outreach to, screen, assess and connect MPC members with social care needs.
• Drives the advancement of integrated social care models by partnering across care management, utilization management, community engagement, prevention and wellness, HEDIS, and community-based organizations to address complex member needs.
• Provides complex case supervision, consultation, and review to all department social workers.
• Provides supervision to regional community health workers on workflow, resource development, community partnerships and relationships.
• Leads individual and group departmental social work supervision as relates to high risk complex SDoH needs, i.e. suicide risk, IPV, child welfare escalation.
• Collaborates routinely with other MPC departments on complex cases.
• Manages social work ethics and mandated reporting.
• Oversees development and processes for care planning, crisis planning, formal assessments and barrier mapping.
• Involved in initiative planning, ongoing member relationship management and satisfaction for assigned initiatives that impact the delivery of products and services to the internal and external environment.
• Collaborates with external vendors, external consultants, consulting team members and/or staff as required in support of initiatives.
• Manages and evaluates team member performance; provides coaching, consultation, employee development, and recognition, ensures ongoing, appropriate staff training; holds regular team meetings to drive good communication and collaboration.
• Assists in formulating and updating departmental plans and priorities to address any business or operational challenges, supports and collaborates with the Sr. Director of Population Health to provide insight into specialty roles and implement changes as needed.
• Implements and scales the overall strategy to address SDoH for members and communities.
• Hires, trains, and manages field staff in assigned regions.
• Gathers input and maintain initiative-taking communication across business units to coordinate SDoH function across the regions.
• Travel to Maryland community meetings and events approx. 20% to Upper Montgomery County and Western MD.

Skills

SDoH expertise

Stakeholder engagement

HIPAA compliance

Education

Master’s degree in Social Work

Job description

Summary/Position Objectives

This role serves as the co-manager of SDoH programs, focusing on complex cases aligning with department SDoH operations. This position is responsible for co-managing the Social Determinants of Health (SDoH) strategy and vision for Maryland Physicians Care (MPC), partnering with leadership within and across all MPC departments. The manager will lead regional multidisciplinary teams of social workers and community health workers addressing the complex social needs of members that impact health outcomes, ensuring coordinated, high-quality, and cost-effective interventions. This role is responsible for advancing scalable workflows, collecting and analyzing performance metrics, and using data-driven insights to target services to members with the greatest need and opportunity for impact.

*The ideal candidate would reside in Frederick County, MD*

About Maryland Care Management, Inc. (MCMI)

Maryland Care Management, Inc. (MCMI) manages Maryland Physician Care's (MPC) statewide provider network of hospitals and physicians. Maryland Physicians Care has been providing services to the HealthChoice Medicaid populations since 1996, and we are proud of our footprint in the community. With over 230,000 members, MPC consistently has been one of MD's largest Medicaid-managed care organizations.

Why join us?

MCMI recognizes the importance of flexibility and offers multiple work arrangements. Along with competitive pay, we offer excellent benefits (medical, dental, and vision plans, 100% employer Term Life Insurance, Short and Long-Term Disability, 401k Employer Match up to 4%) as well as 20 days of PTO, and tuition assistance/professional development plans.

Your future colleagues at MCMI are welcoming, friendly, and eager to help each other succeed. We are committed to Diversity, Equity, and Inclusion, providing organizational-wide social opportunities, and constantly improving our ongoing efforts to positively impact our members' lives.

What You'll Do

• Leads assigned SDoH team to outreach to, screen, assess and connect MPC members with social care needs.
• Drives the advancement of integrated social care models by partnering across care management, utilization management, community engagement, prevention and wellness, HEDIS, and community-based organizations to address complex member needs.
• Provides complex case supervision, consultation, and review to all department social workers.
• Provides supervision to regional community health workers on workflow, resource development, community partnerships and relationships.
• Leads individual and group departmental social work supervision as relates to high risk complex SDoH needs, i.e. suicide risk, IPV, child welfare escalation.
• Collaborates routinely with other MPC departments on complex cases.
• Manages social work ethics and mandated reporting.
• Oversees development and processes for care planning, crisis planning, formal assessments and barrier mapping.
• Involved in initiative planning, ongoing member relationship management and satisfaction for assigned initiatives that impact the delivery of products and services to the internal and external environment.
• Collaborates with external vendors, external consultants, consulting team members and/or staff as required in support of initiatives.
• Manages and evaluates team member performance; provides coaching, consultation, employee development, and recognition, ensures ongoing, appropriate staff training; holds regular team meetings to drive good communication and collaboration.
• Assists in formulating and updating departmental plans and priorities to address any business or operational challenges, supports and collaborates with the Sr. Director of Population Health to provide insight into specialty roles and implement changes as needed.
• Implements and scales the overall strategy to address SDoH for members and communities.
• Hires, trains, and manages field staff in assigned regions.
• Gathers input and maintain initiative-taking communication across business units to coordinate SDoH function across the regions.
• Travel to Maryland community meetings and events approx. 20% to Upper Montgomery County and Western MD.

Requirements

Knowledge and Skills

• Understanding of social determinants of health, health disparities, inequities, and social risk factors.
• Build strong relationships with key internal and external stakeholders through active participation in community-based initiatives.
• Maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).

Education and Work Experience

• Master’s degree in Social Work.
• LCSW or LCSW-C Licensure, current board-approved supervision preferred or ability to obtain.
• Three-plus (3+) years’ experience with population health, care coordination, and/or community-based programs.
• 1-2 years’ management experience.
• Experience within a Medicaid/Medicare managed care environment.
• Valid MD Driver’s License.

EEOC Statement

Following applicable federal, state, and local laws, MCMI prohibits discrimination in employment based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other characteristic protected by law. This commitment extends to all aspects of employment, including hiring, promotion, compensation, benefits, training, social and recreational programs, and all other conditions and privileges of employment.

As a healthcare organization, we recognize the vital importance of inclusivity in delivering quality care to our patients. We strive to foster an environment where individuals of all backgrounds feel respected, valued, and supported. We aim to better comprehend the unique needs of our patients and provide healthcare services that are culturally competent and sensitive.

We encourage candidates from all backgrounds to apply and join us in our mission to provide compassionate and inclusive healthcare. We believe that a diverse workforce enriches our organization and allows us to better understand, connect with, and serve our diverse patient population.