Manager, Sales Support & Analysis - Product

Comcast Technology Solutions; Richmond, Northern (VA, KY); Hybrid; USD 102,000 - 153,000; Full time

Job summary

Comcast Business is seeking a Manager, Sales Support & Analysis– Product to act as a strategic partner to the Sales organization, removing friction and connecting insights to the right people. The role oversees two supervisors and their teams, driving a culture of high performance and continuous improvement.

The successful candidate will translate trends into actionable recommendations shaping business momentum, using data to guide decisions and foster accountability across the organization.

Qualifications

• Proficiency with Workbench, Salesforce, CSG, and Excel.
• Understand our Operating Principles; put the customer experience first.
• Win as a team by collaborating and embracing new ideas.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.

Responsibilities

• Stakeholder Management and Sales Partnership: Build strong partnerships with Sales and remove friction across the process.
• Data-Driven Decision Making: Maintain reports and surface insights to drive change.
• Leading Leaders: Manage two supervisors, coach and develop their teams.
• Performance Management: Set expectations, ensure accountability, and address gaps.
• Additional Responsibilities: Regular attendance, nights/weekends as needed, and other duties as assigned.

Skills

Communication

Customer Experience (CX)

Leadership

Education

Bachelor’s Degree

Tools

Workbench

Salesforce

CSG

Excel

Job description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Manager, Sales Support & Analysis– Product serves as a strategic partner to our Sales organization, removing friction, connecting the right people and insights, and enabling the Sales Support team to perform at their best. This leader will oversee two supervisors and their respective teams of individual contributors, and is accountable for driving a culture of high performance, ownership, and continuous improvement. Using data as a compass, this role translates trends and insights into actionable recommendations that shape how the business moves forward.

Job Description

Core Responsibilities

• Stakeholder Management and Sales Partnership Builds and maintains strong partnerships with Sales teams, acting as a trusted resource to identify and remove operational roadblocks and reduce friction across the sales process. Proactively anticipates the needs of Sales stakeholders and delivers timely, relevant support that connects the right people, data, and decisions. Interfaces with internal teams to ensure proper tracking, reporting, and analysis
• Data-Driven Decision Making Maintains team data and management reports to ensure accurate, timely visibility into business performance. Uses daily activity reports, trends, and data to surface meaningful insights and make informed recommendations that drive change. Upholds a high level of analytical proficiency to meet the evolving reporting needs of the organization.
• Leading Leaders Directly manages two supervisors, providing ongoing coaching, development, and direction to help them grow as effective people leaders. Models and reinforces a leadership culture built on accountability, transparency, and resilience — especially through periods of change. Owns and delivers key messages to the team with clarity and confidence, ensuring alignment from leadership through to individual contributors. Fosters an environment where high performance is the standard and team members feel motivated, supported, and set up to succeed.
• Performance Management Partners with supervisors to set clear expectations and ensure consistent accountability across their teams, identifying performance gaps early and equipping leaders with the tools to address them constructively. Champions a feedback-forward culture where recognition, coaching, and development conversations happen regularly — not just at review time. Exercises independent judgment and discretion in matters of significance, including personnel decisions and operational priorities.
• Additional Responsibilities: Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned.

Preferred Qualifications

Proficiency with Workbench, Salesforce, CSG, and Excel Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities.

Skills

Communication, Customer Experience (CX), Leadership Compensation

Compensation

Virginia Pay Range: $102,136.24 - $153,204.36. This job can be performed in Maryland with a Pay Range of $102,136.24 - $176,185.01 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non‑discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non‑sales positions are eligible for a Bonus. Additionally, Comcast provides best-in‑class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always‑on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor’s Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications

(if applicable)

Relevant Work Experience

5-7 Years

Equal Opportunity

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Career Opportunities

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.