Manager, Sales Support & Analysis - Product

Comcast; Richmond (VA); On-site; USD 102,000 - 153,000; Full time

Job summary

Comcast Business is seeking a Manager, Sales Support & Analysis – Product to partner with our Sales organization, remove friction, and enable the Sales Support team to perform at their best. The role oversees two supervisors and their teams, driving high performance and continuous improvement through data-driven insights.

You will translate trends into actionable recommendations, ensure accurate reporting, and coach leaders to grow into effective people managers, fostering accountability and a

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 5-7 years of relevant work experience.

Responsibilities

• Stakeholder Management and Sales Partnership: Builds strong partnerships with Sales teams and removes operational roadblocks.
• Data-Driven Decision Making: Maintains reports, surfaces insights, and recommends data-backed actions.
• Leading Leaders: Directly manages two supervisors, coaching and developing them.
• Performance Management: Sets clear expectations and drives accountability across teams.
• Additional Responsibilities: Exercise independent judgment; maintain attendance and comply with duties.

Skills

Leadership

Customer Experience (CX)

Communication

Education

Bachelor's Degree

Tools

Workbench

Salesforce

CSG

Excel

Job description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary The Manager, Sales Support & Analysis – Product serves as a strategic partner to our Sales organization, removing friction, connecting the right people and insights, and enabling the Sales Support team to perform at their best. This leader will oversee two supervisors and their respective teams of individual contributors, and is accountable for driving a culture of high performance, ownership, and continuous improvement. Using data as a compass, this role translates trends and insights into actionable recommendations that shape how the business moves forward.

Core Responsibilities

Stakeholder Management and Sales Partnership

• Builds and maintains strong partnerships with Sales teams, acting as a trusted resource to identify and remove operational roadblocks and reduce friction across the sales process.
• Proactively anticipates the needs of Sales stakeholders and delivers timely, relevant support that connects the right people, data, and decisions.
• Interfaces with internal teams to ensure proper tracking, reporting, and analysis

Data-Driven Decision Making

• Maintains team data and management reports to ensure accurate, timely visibility into business performance.
• Uses daily activity reports, trends, and data to surface meaningful insights and make informed recommendations that drive change.
• Upholds a high level of analytical proficiency to meet the evolving reporting needs of the organization.

Leading Leaders

• Directly manages two supervisors, providing ongoing coaching, development, and direction to help them grow as effective people leaders.
• Models and reinforces a leadership culture built on accountability, transparency, and resilience — especially through periods of change.
• Owns and delivers key messages to the team with clarity and confidence, ensuring alignment from leadership through to individual contributors.
• Fosters an environment where high performance is the standard and team members feel motivated, supported, and set up to succeed.

Performance Management

• Partners with supervisors to set clear expectations and ensure consistent accountability across their teams, identifying performance gaps early and equipping leaders with the tools to address them constructively.
• Champions a feedback-forward culture where recognition, coaching, and development conversations happen regularly — not just at review time.
• Exercises independent judgment and discretion in matters of significance, including personnel decisions and operational priorities.

Additional Responsibilities:

• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Preferred Qualifications:

• Proficiency with Workbench, Salesforce, CSG, and Excel

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Leadership; Customer Experience (CX); Communication

Salary:

Virginia Pay Range: $102,136.24 - $153,204.36

Additional Range: This job can be performed in Maryland with a Pay Range of $102,136.24 - $176,185.01

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years