Manager Last Mile Operations

RXO, Inc.; North Jackson (OH); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

PTO & holidays

Diversity Days

Health insurance

401(k) plan

Job summary

RXO, Inc. is seeking a Last Mile Operations Manager in Ohio to oversee daily carrier operations, optimize routes, and lead a skilled team. You will manage dispatcher tasks, ensure safety and compliance, and drive on-time delivery with a focus on customer satisfaction.

The role offers a competitive salary range of $65,000-$70,000 with the possibility of bonus or commission. Strong leadership and logistics experience are essential for success in this position.

Qualifications

• 5 years of related logistics and supervisory experience.
• Experience with Microsoft Office such as Word, Outlook, and Excel.

Responsibilities

• Oversee daily operations of contract carriers and monitor routes and schedules.
• Mentor staff and train on policies and procedures.
• Handle interviewing, hiring, and disciplinary actions as needed.
• Ensure compliance with warehouse policies and programs.
• Supervise employees per laws and company policies.
• Utilize route planning software to build efficient delivery routes.
• Manage dispatch of contract carriers and resolve day-long issues.
• Identify bottlenecks and restructure routes for efficiency.
• Train carriers and dispatchers to meet customer expectations.
• Ensure tasks are completed accurately within timeframes.
• Capture photos for every job and document details.
• Allocate resources as needed to meet demand.

Skills

Logistics experience

Staff supervision

Education

Bachelor’s degree in business/logistics

Tools

Microsoft Office

Job description

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Compensation for this role is $65,000-$70,000 annually. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set. As a Last Mile Operations Manager at RXO, you’ll have the opportunity to connect with customers, assist in route planning and monitoring, and build a bright professional future.

What Your Day-to-day Will Look Like

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers
• Develop and mentor staff to reach goals; train staff on company policies and procedures
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues
• Ensure compliance with corporate warehouse policies, procedures, and programs
• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems
• Use route planning software to build efficient delivery routes
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop contract carriers, and dispatchers to meet and exceed customer expectations
• Ensure that all work is completed accurately and within established time frame
• Ensure photos are taken for every job
• Allocate and request additional resources as needed

At a Minimum, You’ll Need

• 5 years of related logistics and supervisory experience
• Experience with Microsoft Office such as Word, Outlook, and Excel.

It’d Be Great If You Also Have

• Bachelor’s degree in business, logistics, or similar
• Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally
• Experience mentoring, training, and guiding newer/less-experienced team members
• Bilingual English/Spanish (read, write, and speak both languages)
• Strong business acumen with the willingness to act in partnership with management teams

Does this sound like you? Check out what else RXO has to offer.

Why Join Us

Our Benefits

• Competitive pay
• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.