Manager, Sales Operations & Order Administration

Lyten; San Jose (CA); On-site; USD 128,000 - 192,000; Full time

Job summary

Lyten is seeking a Manager, Sales Operations & Order Administration to lead the end-to-end order-to-cash process and own Salesforce, forecasting, and KPI reporting. The role sits at the intersection of commercial, supply chain and finance, scaling from pilot programs to volume production in a fast-moving manufacturing startup.

You will build scalable systems, onboard new customers, and ensure on-time shipments while partnering with Sales, Supply Chain, Quality and Logistics to remove blockers.

Qualifications

• Advanced degree plus 5+ years in order-to-cash or related field in hardware/manufacturing.
• Hands-on Salesforce admin fluency and ERP integration experience.
• Strong forecasting, pipeline analytics, and KPI expertise.
• Proven ability to build processes and SOPs from scratch.
• Excellent written and verbal communication across executives and teams.

Responsibilities

• Own Salesforce data quality, opportunity stages, accounts, dashboards and reporting cadence.
• Lead forecasting cycles and provide variance analysis to executives and board.
• Manage end-to-end order-to-cash, pricing approvals, contract reviews, and revenue handoffs.
• Coordinate outbound logistics and on-time, accurate customer shipments.
• Define SOPs, drive system integration between CRM, ERP and finance tools.

Skills

Salesforce

Forecasting

Excel/Sheets

BI tools

Education

Master's degree in business/engineering

Bachelor's degree in business/engineering

Tools

ERP systems (NetSuite/SAP/Oracle)

CRM integration (Salesforce ERP)

Job description

Lyten is leading an industrial revolution through Lyten 3D Graphene™, a breakthrough supermaterial unlocking a new generation of products — from lithium–sulfur batteries and energy storage systems to concrete admixtures, lightweight composites, and next‑generation sensors that are revolutionizing industries. Together, these innovations are making a massive global improvement and driving real‑world impact across energy, mobility, construction, and defense.

At Lyten, we believe the most meaningful careers begin with purpose — and with people who want to make a difference. We’re not just developing advanced supermaterials — we’re about to change the world as we know it, reshaping how energy is stored, how products are built, and how progress is made.

We’re entering an exciting growth phase, scaling production across the U.S. and Europe and expanding our team of engineers, scientists, and innovators.

Manager, Sales Operations & Order Administration

The Manager, Sales Operations & Order Administration, is a critical role up your sleeve’s leadership role at the intersection of our commercial, supply chain, and finance organizations. You will own the end‑to‑end order‑to‑cash process—from CRM hygiene and pipeline forecasting through customer order entry, fulfillment coordination, downstream logistics execution and post‑shipment invoicing handoff. As Lyten transitions from pilot programs to volume production, you will build the scalable systems, processes, and team that allow us to onboard new customers, ship on time, and recognize revenue cleanly.

This is a player‑coach role for a hands‑on operator who is energized by ambiguity, comfortable in a fast‑moving manufacturing startup environment, and ready to build something durable.

Key Responsibilities

Sales Operations

• Own the full Salesforce instance: data quality, opportunity stages, account hierarchy, dashboards, and reporting cadence for the commercial team.
• Drive the weekly, monthly, and quarterly forecast process; partner with sales and operations leadership to deliver accurate pipeline calls and variance analysis to executives and the board.
• Build commercial KPIs (win rate, sales cycle, ASP, design‑win conversion) and the operating cadence to act on them.

Order Administration & Order‑to‑Cash

• Lead the order administration function: customer onboarding, order entry, order acknowledgment, change orders, and shipment coordination across Lyten's North American.
• Own the order‑to‑cash workflow end‑to‑end—pricing approvals, deal desk, contract review handoffs, PO validation, ERP order release, and revenue recognition handoff to Finance.
• Maintain working knowledge of outbound logistics — carrier coordination, freight terms, and shipment documentation — sufficient to troubleshoot fulfillment issues without escalating every exception.
• Serve as the single point of accountability for on‑time, accurate customer shipments; resolve cross‑functional blockers between Sales, Supply Chain, Quality, and Logistics.
• Manage customer master data, pricing master data, and contract terms in the ERP; ensure SOX‑aligned controls are in place as we scale.

Systems, Process & Team

• Define and continuously improve SOPs for the commercial operations function; document, train, and audit for adherence.
• Lead system integration projects between CRM (Salesforce), ERP, CPQ, and downstream finance/inventory tools; partner with IT on roadmap and implementation.
• Build and lead a small high‑performing team (initially 2–4 order administrators and sales ops analysts); coach, hire, and develop talent as the function scales.
• Partner with Legal on standard T&Cs, NDA workflows, and customer contract intake; with Finance on credit review, AR aging, and revenue recognition; with Supply Chain on demand signals and allocation.

Required Qualifications

• Master's degree in in a relevant field (e.g., business, operations, materials science, mechanical engineering, electrical engineering, and chemical engineering) AND 5+ years of experience in a relevant field ...OR Bachelor's degree in a relevant field (e.g., business, operations, materials science, mechanical engineering, electrical engineering, and chemical engineering) AND 7+ years of experience in a relevant field... OR equivalent experience
• Demonstrated experience owning order‑to‑cash in a hardware, manufacturing, automotive, energy storage, semiconductor, or industrial B2B environment.
• Deep, hands‑on Salesforce expertise (admin‑level fluency required); experience integrating Salesforce with an ERP (NetSuite, SAP, Oracle, or similar).
• Strong command of forecasting methodology, pipeline analytics, and commercial KPIs; advanced Excel / Google Sheets and comfort with BI tools
• Track record of building processes and SOPs from scratch, not just operating mature ones.
• Excellent written and verbal communication; able to work cleanly across executive, technical, and customer‑facing audiences.
• Working understanding of downstream supply chain and logistics execution (freight, carriers, shipment documentation) as it intersects with order fulfillment

Preferred Qualifications

• Experience supporting a business through pilot‑to‑production transition or first commercial revenue.
• Familiarity with battery, EV, energy storage, or advanced materials customers and the associated long‑cycle, design‑win sales motion.
• Working knowledge of SOX controls, ASC 606 revenue recognition, and Incoterms / international shipping documentation.
• HazMat goods regulations and documentation experience
• CPQ implementation experience (Salesforce CPQ, Conga, or similar).

Physical Requirements

• Must be able to lift 50 lbs.

Compensations Range

The expected base salary range for this position is between $128,200.00 - $192,400.00

Pay Transparency Disclosure

This compensation and benefits information is based on Lyten’s estimate as of the date of publication and may be modified in the future. We generally do not negotiate on salary once we have made an offer. The level of pay within the range will depend on a variety of job‑related factors that may include location, relevant prior experience and/or education, or particular skills and expertise. New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company‑specific knowledge.

In addition to base pay this position is eligible for tier based bonus and equity, healthcare, dental, vision, corporate discounts, paid holidays, PTO and sick time, 401K, employee relocation plan (if applicable)

Export/ITAR Compliance Disclosure

Certain positions within Lyten, Inc. require compliance with export control laws and, as a result, all interviewed candidates will be screened pre‑interview to determine their eligibility in light of export restrictions. This position requires access to technology, software and other information that is subject to governmental access control restrictions, due to export controls. Employment in this position is conditioned on the continued availability of government authorization to authorize release of such items, to the extent required, including without limitation an export license, or other documentation required to establish authorization to receive access to such items. Company may delay commencement of employment, rescind an offer of employment, terminate employment, and/or may modify job responsibilities, compensation, benefits, and/or access to Company facilities and information systems, as Company deems appropriate, in order to ensure compliance with applicable government access control restrictions.

Lyten is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with a disability. EEO Employer/Vet/Disabled.

Principals only; third party or agency submitted candidates will not be considered.

Why Work at Lyten

At Lyten, you’ll be part of a team that’s redefining what’s possible in energy, materials, and manufacturing. We’re not just imagining the future — we’re building it today with breakthrough technologies that are changing how products are made and how industries innovate.

Our people are the heart of that mission. From world‑class scientists and engineers to creative problem‑solvers in operations, manufacturing, and commercialization, every member of the Lyten team plays a role in turning bold ideas into real‑world impact. We believe that the best work happens when you’re doing great things in the world — with people you like. Collaboration, curiosity, and a shared sense of purpose drive everything we do.

What You’ll Find at Lyten

• A mission that matters: Contribute directly to solving complex challenges in energy, mobility, and materials innovation.
• Cutting‑edge innovation: Work on technologies at the intersection of materials science, energy storage, and advanced manufacturing that strengthen energy security and local supply chains.
• Extraordinary people: Join a team of talented, friendly, and down‑to‑earth innovators who support, challenge, and inspire one another every day.
• Teamwork and culture: Experience a workplace built on trust, respect, and shared success — where collaboration fuels breakthroughs and everyone’s ideas are heard.
• Global impact: Help scale new materials and energy solutions that reinforce industrial resilience across the U.S. and Europe.
• Career growth: Be part of a fast‑moving company entering a commercial growth phase, with opportunities to lead, learn, and make your mark.
• Purpose‑driven values: Thrive in an environment that celebrates ingenuity, optimism, and meaningful progress — together.

Lyten offers the opportunity to do the most important work of your career — helping build the technologies that will power the next century of innovation.