Customer & Order Management Specialist

Lyten, Inc.; Indianapolis (IN); Presencial; USD 87 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare

Dental insurance

Vision insurance

401K

Paid time off

Equity

Relocation assistance

Resumo da oferta

Lyten, Inc. is seeking a detail-oriented Customer & Order Management Specialist to act as the operational backbone for our commercial and supply chain teams.

You will manage the order-to-cash process using NetSuite, generate quotes, process orders, maintain inventory records, and coordinate with finance on billing issues. The ideal candidate has 5+ years in sales operations or order management, with experience in ERP/CRM systems.

Qualificações

• Bachelor’s degree with 5+ years of relevant experience in sales operations, administration, or order management or 10+ years in business administration, customer support, and operations.
• Experience using ERP/CRM systems; direct NetSuite quoting and order entry experience preferred.
• Strong data entry accuracy, record-keeping, and administrative skills.
• Excellent written and verbal communication; professional interfacing with external customers and internal teams.

Responsabilidades

• Generate, review, and issue customer quotes and proposals within NetSuite.
• Manage end‑to‑end order entry and maintain accurate customer records and pricing tiers.
• Serve as the primary contact for order status, shipping timelines, and product availability.
• Coordinate with Finance to resolve payment discrepancies and AR issues.

Conhecimentos

Sales operations

Order management

Customer service

ERP systems

Formação académica

Bachelor’s degree in Business, Operations, or related field

Ferramentas

NetSuite

CRM systems

Descrição da oferta de emprego

Lyten is leading an industrial revolution through Lyten 3D Graphene™, a breakthrough supermaterial unlocking a new generation of products — from lithium–sulfur batteries and energy storage systems to concrete admixtures, lightweight composites, and next‑generation sensors that are revolutionizing industries. Together, these innovations are making a massive global improvement and driving real‑world impact across energy, mobility, construction, and defense. At Lyten, we believe the most meaningful careers begin with purpose — and with people who want to make a difference. We’re not just developing advanced supermaterials — we’re about to change the world as we know it, reshaping how energy is stored, how products are built, and how progress is made. We’re entering an exciting growth phase, scaling production across the U.S. and Europe and expanding our team of engineers, scientists, and innovators.

We are seeking a highly organized and versatile Customer & Order Management Specialist to serve as the operational backbone for our commercial and supply chain teams. This cross‑functional role requires a proactive problem‑solver who can seamlessly navigate between customer engagement, inventory management, financial coordination, and general office administration. You will be responsible for ensuring the smooth execution of the order‑to‑cash process, utilizing NetSuite to generate quotes, process orders, and maintain accurate inventory records. The ideal candidate is detail‑oriented, customer‑focused, and comfortable wearing multiple hats in a fast‑paced, high‑growth environment.

Key Responsibilities

• Quote & Order Management:
  • Generate, review, and issue accurate customer quotes and proposals within NetSuite.
  • Manage end‑to‑end order entry, ensuring all customer purchase orders are processed promptly and accurately.
  • Maintain and update customer records, pricing tiers, and order statuses in the ERP/CRM systems.
• Customer & Engagement & Support:
  • Serve as the primary point of contact for customer follow‑ups regarding order status, shipping timelines, and product availability.
  • Proactively communicate any delays or issues to customers and internal sales teams, ensuring a high level of customer satisfaction.
• Inventory Management:
  • Monitor and manage inventory levels to support sales forecasting and fulfillment.
  • Coordinate with manufacturing, warehouse, and supply chain teams to reconcile inventory records and prevent stockouts or overages.
• Finance & Billing Coordination:
  • Partner closely with the Finance and Accounting departments to resolve payment discrepancies, billing issues, and account holds.
  • Follow up on outstanding invoices and assist in accounts receivable (AR) payment resolution.
• General Administration:
  • Provide comprehensive administrative support to the sales and operations teams.
  • Assist with ad‑hoc reporting, data entry, and special projects as needed to support business growth.

Required Qualifications

• Education & Experience: Bachelor’s degree (BA/BS) with 5+ years of relevant professional experience in sales operations, administration, or order management; OR 10+ years of proven, directly relevant experience in business administration, customer support, and operations.
• Software Proficiency: Hands‑on experience working with ERP and CRM systems; direct experience using Oracle NetSuite for quoting and order entry is highly preferred.
• Analytical & Detail‑Oriented: Strong administrative skills with a high degree of accuracy in data entry and record‑keeping.
• Communication Skills: Excellent written and verbal communication skills, with the ability to maintain professionalism when interfacing with external customers and internal finance/engineering teams.
• Problem‑Solving: Ability to independently troubleshoot payment resolutions, order bottlenecks, and inventory discrepancies.

Preferred Qualifications

• Experience working in a manufacturing, hardware, or hardware‑tech startup environment.
• Advanced proficiency in Microsoft Excel or Google Sheets (vlookups, pivot tables) for inventory and sales reporting.
• Understanding of basic accounting or order‑to‑cash financial principles.

Compensations Range: The expected base salary range for this position is between $86,800.00 - $130,200.00 The level of pay within the range will depend on a variety of job‑related factors that may include location, relevant prior experience and/or education, or particular skills and expertise.

Disclosures: Pay Transparency Disclosure: This compensation and benefits information is based on Lyten’s estimate as of the date of publication and may be modified in the future. We generally do not negotiate on salary once we have made an offer. The level of pay within the range will depend on a variety of job‑related factors that may include location, relevant prior experience and/or education, or particular skills and expertise. New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company‑specific knowledge. In addition to base pay this position is eligible for tier based bonus and equity, healthcare, dental, vision, corporate discounts, paid holidays, PTO and sick time, 401K, employee relocation plan (if applicable)

Export/ITAR Compliance Disclosure: Certain positions within Lyten, Inc. require compliance with export control laws and, as a result, all interviewed candidates will be screened pre‑interview to determine their eligibility in light of export restrictions. This position requires access to technology, software and other information that is subject to governmental access control restrictions, due to export controls. Employment in this position is conditioned on the continued availability of government authorization to authorize release of such items, to the extent required, including without limitation an export license, or other documentation required to establish authorization to receive access to such items. Company may delay commencement of employment, rescind an offer of employment, terminate employment, and/or may modify job responsibilities, compensation, benefits, and/or access to Company facilities and information systems, as Company deems appropriate, in order to ensure compliance with applicable government access control restrictions.

Lyten is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with a disability. EEO Employer/Vet/Disabled.

Why Work at Lyten

At Lyten, you’ll be part of a team that’s redefining what is possible in energy, materials, and manufacturing. We’re not just imagining the future — we’re building it today with breakthrough technologies that are changing how products are made and how industries innovate. Our people are the heart of that mission. From world‑class scientists and engineers to creative problem‑solvers in operations, manufacturing, and commercialization, every member of the Lyten team plays a role in turning bold ideas into real‑world impact. We believe that the best work happens when you’re doing great things in the world — with people you like. Collaboration, curiosity, and a shared sense of purpose drive everything we do.

What You’ll Find at Lyten

A mission that matters: Contribute directly to solving complex challenges in energy, mobility, and materials innovation.

Cutting‑edge innovation: Work on technologies at the intersection of materials science, energy storage, and advanced manufacturing that strengthen energy security and local supply chains.

Extraordinary people: Join a team of talented, friendly, and down‑to‑earth innovators who support, challenge, and inspire one another every day.

Teamwork and culture: Experience a workplace built on trust, respect, and shared success — where collaboration fuels breakthroughs and everyone’s ideas are heard.

Global impact: Help scale new materials and energy solutions that reinforce industrial resilience across the U.S. and Europe.

Career growth: Be part of a fast‑moving company entering a commercial growth phase, with opportunities to lead, learn, and make your mark.

Purpose‑driven values: Thrive in an environment that celebrates ingenuity, optimism, and meaningful progress — together.

Lyten offers the opportunity to do the most important work of your career — helping build the technologies that will power the next century of innovation. Join us, and help transform industries, communities, and the planet with friends who share your drive to make a difference.

Founded in 2015 in Silicon Valley, California, Lyten is transforming the future of energy and materials innovation to build a stronger, more resilient world. Our breakthrough innovation, Lyten 3D Graphene™, is a brand‑new supermaterial that enables the creation of products that perform better and cost less.

Lyten is rapidly scaling operations across the U.S. and Europe. Our lithium–sulfur (Li‑S) batteries—free from nickel, manganese, cobalt, and graphite—deliver higher energy density and lighter weight while enabling a more secure, independent supply chain and a next‑generation alternative to traditional lithium‑ion chemistry.

The acquisition of Northvolt’s assets in California, Poland, Sweden, and Germany has established a strong foundation for Lyten’s global energy storage growth, including Europe’s largest Battery Energy Storage System (BESS) manufacturing facility.

Beyond battery systems, Lyten’s platform technology extends to high‑performance concrete admixtures, advanced composites, adhesives, and sensors, redefining material performance across industries from automotive and aerospace to construction and defense.

Lyten has raised over $625 million in equity and received support from the U.S. Export‑Import Bank to provide up to $650 million in financing for international customer energy storage projects.

Recognized as one of Fast Company’s “Most Innovative Energy Companies,” one of TIME’s “Top Green Technology Companies,” and a Silicon Valley Defense Group Top 100 National Security Company, Lyten is leading the next wave of high‑performance materials and energy systems that enhance energy security and supply chain resilience.

Our lithium–sulfur batteries have been selected to power Chrysler’s Halcyon Concept EV.

Behind every Lyten innovation is a world‑class team of scientists, engineers, and business leaders from some of the most respected technology, energy, and manufacturing companies — all united by a shared mission to make a lasting global impact.

We’re entering an exciting growth phase — expanding production, launching new products, and hiring exceptional talent across engineering, operations, manufacturing, and commercialization.

If you’re ready to shape the next era of advanced materials and product innovation — while working alongside some of the brightest minds in science and engineering — join Lyten and help us build the next industrial revolution.