Manager, Sales Operations

Avant Communications LLC; Chicago (IL); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Commuter Benefits

401K Match

Unlimited PTO

Generous Parental Leave

Job summary

Avant Communications LLC in Chicago is seeking a Manager, Sales Operations to support the EVP of Global Sales and the Global Sales Team. You will oversee standard reporting, manage Salesforce admin tasks, and help implement technology and processes to support sales strategy.

This role also includes preparing meeting materials, training staff on new tools, partnering with cross-functional teams, and driving multiple projects to improve efficiency and governance across the program.

Qualifications

• Bachelor’s degree required.
• Experience in sales operations or with high-functioning sales teams.
• Proficiency in Salesforce, Excel, PowerBI, and Access.
• Strong communication, analytical and organizational skills.
• Excellent project and program management, with leading virtual teams.
• Channel experience preferred.

Responsibilities

• Manages standard reporting processes and special data requests; collaborates with EVP of Global Sales and VPs on monthly reporting.
• Implements new technologies and processes to support sales teams.
• Provides Salesforce administrative support.
• Prepares meeting materials for the EVP, Global Sales.
• Trains staff on new technology and software.
• Supports account management and quarterly/monthly business review reports.
• Collaborates with Pathfinder development, marketing, vendor management, and channel sales ops to enhance Back Office.
• Partners with channel ops/IT to implement channel strategy, data/reporting, and system workflows.
• Works cross-functionally with marketing, engineering, and vendor management to grow partner programs.

Skills

Analytical skills

Data presentation

Communication

Project management

Self-starter

Team collaboration

Education

Bachelor’s degree

Tools

Salesforce

PowerBI

Excel

PowerPoint

Access

Job description

Position Title

Manager, Sales Operations

Department

AVANT Global Sales Team

Reporting To

EVP of Global Sales

Location

2 N Riverside Plaza, Suite 2450, Chicago, IL 60606 or Remote

Purpose of the Position

The Manager, Sales Operations position is responsible for providing operational support for AVANT’s EVP of Global Sales and the Global Sales Team in general. Areas of responsibility include but are not limited to: managing the standard reporting process and all special data requests, helping to manage administrative changes in Salesforce as needed to support sales strategy, supporting implementation of technology and processes in support of the Global Sales Team, supporting meeting preparation for the EVP, Global Sales, and managing an array of other small and large projects and initiatives for the EVP, Global Sales, and the Global Sales Team in general.

Essential Functions

• Manages standard reporting processes and all special data requests; works closely with the EVP of Global Sales and the VPs on monthly reporting.
• Implements new technologies and processes as needed to support the sales teams.
• Provides Salesforce administrative support.
• Prepares meeting materials for the EVP, Global Sales.
• Assists in training staff on new technology and software.
• Assists with account management, quarterly and monthly business review reports.
• Works cross-functionally with the Pathfinder development team to enhance the Back Office, working with marketing, vendor management, and channel sales ops.
• Works with channel operations/IT to implement channel strategy, data/reporting, system workflows, and overall operational governance for the program.
• Works cross-functionally with marketing, engineering, and vendor management to implement and grow partner programs and ensure alignment across the business.
• Performs other duties as required.

Qualification Highlights

• Outstanding analytical and data skills, especially strong in data presentation using Excel and PowerPoint.
• Strong experience with Salesforce, PowerBI, and Access.
• Self-starter with the ability to navigate a new position and to develop/manage evergreen systems and processes.
• Stellar written and verbal communication skills, with the ability to clearly articulate processes and structure.
• Excellent operational skills with the ability to manage a wide variety of large and small projects, manage to project timelines, communicate progress, and problem-solve along the way.
• Ability to handle, and simultaneously balance, a wide variety of multiple tasks under short time constraints.
• Customer service orientation, including empathetic listening acumen, effective phone/Zoom skills, and a positive attitude.
• Creative problem-solving skills in assessing customer issues, identifying possible solutions, and then implementing long-term strategy solutions.
• Thrives in an environment that values high efficiency, personal dependability, and organizational commitment.

Requirements & Experience

• Bachelor’s degree.
• Experience in sales operations and working with high-functioning sales organizations.
• Highly proficient in Salesforce, Excel, PowerBI, and Access.
• Excellent communication, analytical, and organizational skills.
• Great project and program management skills, with the ability to leverage, manage, and lead virtual teams.
• Channel experience preferred.
• Successfully designed, built, and managed partner portals.
• Exhibits strong leadership, communication, and interpersonal skills.
• Ability to travel – 20%.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Commuter Benefits
• 401K Match
• Unlimited PTO
• Generous Parental Leave

The information contained in this job description is intended to convey information about the essential functions and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. In addition, the employee should be able to communicate effectively and in a constructive manner with management, peers, and coworkers.