Manager, Sales Operation

ICON Clinical Research; Center Square (PA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Annual leave entitlements

Health insurance offerings

Competitive retirement planning

Global Employee Assistance Programme (

Life assurance

Flexible country-specific benefits

Job summary

ICON is seeking a commercially minded Sales Operations Manager in Blue Bell, PA to drive data-driven insights and strengthen sales performance. You will partner with Sales, Finance, and Operations to optimize forecasting, reporting, and processes in a hybrid work environment.

The role requires advanced Excel, Salesforce, and BI tooling experience, with a focus on turning data into actionable business recommendations and coaching junior team members.

Qualifications

• Experience analysing sales performance data and delivering actionable insights to stakeholders.
• Strong commercial acumen and ability to influence decisions through data.
• Excellent communication and stakeholder management skills with senior leaders.
• Proactive, solutions-focused mindset to drive business performance through data.

Responsibilities

• Analyse sales performance, pipeline activity, forecasting data, and market trends to identify opportunities, risks, and areas for growth.
• Develop and maintain dashboards, reports, and forecasting models that provide meaningful business insights.
• Transform complex datasets into actionable recommendations that support strategic decision making.
• Drive improvements to sales processes, reporting accuracy, and operational efficiency.
• Ensure the integrity, governance, and consistency of commercial data across systems and reporting tools.
• Provide the sales teams with guidance and support on tools, systems, reporting, and operational processes.
• Partner with Sales, Finance, and Operational leaders to align commercial priorities and objectives.
• Lead continuous improvement initiatives that enhance sales effectiveness and revenue predictability.
• Coach and develop junior members of the Sales Operations team.

Skills

Advanced Excel

Salesforce CRM

BI tools

Data analytics

Stakeholder management

Business acumen

Sales operations knowledge

Tools

Salesforce

Tableau

Power BI

Job description

Manager, Sales Operations - Hybrid (Blue Bell, PA)

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

At ICON our Sales Operations team plays a critical role in shaping commercial strategy and driving business growth through data-driven decision making. We're looking for a commercially minded, analytical Sales Operations Manager who thrives on turning complex data into meaningful insights that help sales leaders strengthen sales performance and accelerate revenue growth.

This is an excellent opportunity for someone with Sales Operations, Finance, Commercial Analytics, Business Intelligence, or Sales Support experience who enjoys working at the intersection of data, strategy, and business performance. Whether your background is within a CRO, pharmaceutical company, healthcare organisation, or another data-rich commercial environment, we'd love to hear from you.

What you'll be doing

As a trusted partner to sales leadership, you'll be responsible for delivering the insights, reporting, and analysis that drive commercial success. You will:

• Analyse sales performance, pipeline activity, forecasting data, and market trends to identify opportunities, risks, and areas for growth.
• Develop and maintain dashboards, reports, and forecasting models that provide meaningful business insights.
• Transform complex datasets into actionable recommendations that support strategic decision making.
• Drive improvements to sales processes, reporting accuracy, and operational efficiency.
• Ensure the integrity, governance, and consistency of commercial data across systems and reporting tools.
• Provide the sales teams with guidance and support on tools, systems, reporting, and operational processes.
• Partner closely with Sales, Finance, Business Development, and Operational leaders to align commercial priorities and objectives.
• Lead continuous improvement initiatives that enhance sales effectiveness and revenue predictability.
• Coach and develop junior members of the Sales Operations team.

What we're looking for

We're open to candidates from a variety of analytical and commercial backgrounds. You may currently work in Sales Operations, Commercial Excellence, Finance, Revenue Operations, Business Intelligence, Sales Support, Data Analytics, or a similar function.

We're particularly interested in candidates who bring:

• Experience analysing business or sales performance data and delivering actionable insights to stakeholders.
• Strong commercial acumen and the ability to influence decision making through data.
• Advanced Excel skills, including complex formulas, data modelling, pivot tables, reporting, and analysis.
• Experience working with CRM platforms such as Salesforce and an understanding of how commercial data flows through sales processes.
• Exposure to dashboarding and reporting tools such as Tableau, Power BI, or similar BI platforms.
• Experience within the pharmaceutical, biotechnology, clinical research, healthcare, or other data-driven commercial industries would be advantageous.
• Excellent communication and stakeholder management skills, with the confidence to engage with senior leaders.
• A proactive, solutions-focused mindset and a passion for driving business performance through data.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site (https://careers.iconplc.com/benefits) to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here (https://careers.iconplc.com/reasonable-accommodations)