Senior Project Manager, Laboratory

ICON Clinical Research; Center Square (PA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Annual leave

Health insurance

Retirement plan

Employee assistance Program

Life insurance

Flexible benefits

Job summary

ICON is seeking a Senior Project Manager, Laboratory to lead clinical laboratory operations, ensure quality and timeline targets, and act as the client-facing lead for ICON Central Laboratories. The role requires strong leadership, budget oversight, and collaboration with internal teams.

You will manage study progress, coordinate with sponsors, physicians, and CROs, and drive study materials and communication plans across departments.

Qualifications

• Bachelor's degree in life sciences or healthcare required.
• Minimum 5 years in clinical laboratory, trials, or client management.
• Minimum 3 years in project management for clinical trials services.

Responsibilities

• Oversee clinical laboratory operations workstreams and ensure timely, quality deliverables.
• Act as main client contact for ICON Central Laboratories services and meetings.
• Monitor study progress, budgets, and communications; provide leadership to PMs.
• Coordinate protocols, CLW, PACS/ICOLIMS systems, and cross-department materials.
• Represent ICON at sponsor meetings and ensure study start-up guidelines are followed.

Skills

Leadership

Communication

Detail-oriented

Team mentorship

Budget monitoring

Study documentation

Travel readiness

Education

Bachelor's degree in life sciences

Job description

Sr Project Manager, Laboratory

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a Senior Project Manager, Laboratory at ICON, you will design and analyse clinical trials, interpreting complex medical data, and contribute to the advancement of innovative treatments and therapies.

Senior Project Manager, Laboratory

You will oversee clinical laboratory operations workstreams, ensuring deliverables meet quality and timeline expectations.

Key responsibilities include:

• Ensure client satisfaction by acting as the Client's main contact in all matters regarding ICON Central Laboratories' (ICL) services, including the setup and day-to-day management of studies.

• Attend and represent ICL at Client meetings.

• Manage studies in accordance with Good Clinical Practice.

• Provide Clients with regular study updates and communicate study progress to Clients and PM Leadership in a responsible and professional manner.

• Represent Project Management at internal interdepartmental meetings or interdivisional meetings within ICON.

• Act as the sponsor’s main contact person in all matters regarding our central laboratory services, following up and responding to clinical study specific inquiries from Sponsors, Physicians, CRA and CRO representatives and the ICON Site Services Department.

• Review newly assigned protocols and Amendments. Coordinate and manage the completion of the Clinical Laboratory Worksheet (CLW) and communicate information as required to other departments within ICON Central Laboratories (and ICON Clinical CRO if appropriate).

• Enter protocol parameter information into PACS//ICOLIMS and other systems for new and/or amended protocols. Prepare and review clinical study specific materials. When possible, coordinate with other departments for the preparation of study specific materials.

• Ensure that proper guidelines for communication are set at study start-up and maintained throughout a study by creating and updating the study specific Communication and Escalation Plan. Maintain clinical study specific study files and ensure that all appropriate documents are properly maintained and filed.

• Monitor study progress throughout the study, using ICON tools and communicate pertinent information to clients/sponsors. Provide Sponsors with study management reports. Provide client with support on ICO Labs system. Inform team leader about study progress. Escalate issues of potential client/site dissatisfaction to appropriate management.

• Proactively monitor study budget.

• Set the timelines for and monitor the progress of shipment requests for storage samples and verify data.

• Close the protocol as per ICL procedures. Includes facilitating DB Lock and coordinating with relevant internal departments.

• Attend and represent ICON at Sponsor Investigator Meetings, Kick-Off Meeting Bid Defenses, or Initiations.

• Performs additional relevant responsibilities as requested by management.

Your Profile:

You will have solid clinical laboratory operations experience, with the ability to manage competing priorities and develop your team.

Required qualifications and experience:

• Bachelor's degree in a relevant field such as life sciences or healthcare.

• Previous experience in project management within a laboratory or clinical research setting.

• Strong leadership skills with the ability to mentor and train junior PMs.

• Excellent communication and interpersonal skills, with the ability to represent the company at client meetings and internal meetings.

• Detail-oriented with strong organizational skills to effectively manage study documentation, timelines, and budgets.

• Willingness to travel as required (approximately 20%)

• Minimum of 5 years of experience in a clinical laboratory, clinical trials, or customer management role in a life science related organization.

• Minimum of 3 years of Project Management experience in a service area serving clinical trials, such as IVRS, Clinical supply packaging and distribution, medical imaging, data management.

#LI-FL1

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements

• A range of health insurance offerings to suit you and your family’s needs.

• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.

• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.

• Life assurance

• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site (https://careers.iconplc.com/benefits) to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here (https://careers.iconplc.com/reasonable-accommodations)