Manager-Sales

AT&T; Cerritos (CA); On-site; USD 62,000 - 93,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement

Paid Time Off

Parental Leave

Caregiver Leave

Adoption Reimbursement

Life Insurance

Employee discounts

Job summary

AT&T in Cerritos is seeking a Manager-Sales to lead a consumer telesales team, directing daily operations and shaping sales strategy to maximize revenue and customer satisfaction.

The role requires 5+ years in sales, a BS/BA, and a presence in the office at least five days per week. You will partner with internal stakeholders and vendors to meet targets while upholding service excellence.

Qualifications

• Bachelor’s degree preferred; 5+ years in sales
• Experience leading telesales teams
• Strong data analysis and revenue optimization
• Ability to manage call center operations

Responsibilities

• Lead a consumer telesales team to exceed CX goals
• Analyze data to drive revenue and improvements
• Direct call center and vendor operations to hit revenue goals
• Implement strategic policies and training initiatives
• Collaborate with business areas to align strategy

Skills

Leadership

Data analysis

Sales strategy

Customer experience

Vendor management

Education

Bachelor’s degree

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Overall Purpose: To lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction.

Key Roles and Responsibilities

• Leadership and Customer Experience: Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
• Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
• Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
• Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
• Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

Job Contribution

Oversees entry to mid-level sales employees, responsible for assigning tasks, implementing sales plans and adherence to company policies. Leads the team to manage small, less complex sales with a smaller quota or territory. Handles process-driven assignments with moderate oversight. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates.

Supervisor: Yes

Education/Experience

Bachelor’s degree (BS/BA) desired. 5+ years of related sales experience.

Our Manager-Sales earns between $61,700-$92,500 USD Annual plus Target Incentive $23,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours

40

Time Type

Regular

Location

Cerritos, California

Salary Range

$61,700.00 - $92,500.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.