Manager, Sales Development I

ServiceTitan; United States; Remote; USD 105,000 - 113,000; Full time

Benefits offered by this job

Flextime

Learning & development

Onboarding program

Leadership training

Bonus rewards

Health benefits

401(k) match

Telehealth

Parental leave

Fertility support

Job summary

ServiceTitan is seeking an experienced SDR leader to guide a high-performing inside sales team in the United States. You will set the SDR strategy, coach on best practices, and recruit talent to sustain a strong pipeline.

You will report to senior management on KPIs, motivate the team, and drive adoption of new sales technologies within our evolving tech stack.

Qualifications

• Experience leading SDR teams and driving pipeline generation.
• Proven ability to coach on best practices and metrics.
• Strong communication and presentation skills.
• Analytical mindset with data-driven decision making.
• Familiarity with Salesforce and Salesloft stacks.

Responsibilities

• Manage the SDRs on objectives and performance achievement
• Monitor lead processes, metrics, and catalyze pipeline creation
• Shape and implement SDR strategy and processes
• Coach SDRs on best practices
• Mentor your team and steward ServiceTitan
• Report to Sr. Management on operational and financial KPIs
• Motivate, incentivize, and recognize top performers
• Recruit, interview, and onboard new team members
• Conduct weekly 1X1s with each SDR
• Evaluate new technologies and programs to drive performance

Skills

SDR management

Outbound pipelines

Team leadership

Communication

Emotional intelligence

Analytics

Presentation

Reporting

Sales tech adoption

Mentoring

Tools

Salesforce

Salesloft

Job description

What You'll Do:

• Manage the SDRs on objectives and performance achievement
• Monitor lead processes, metrics, and catalyze pipeline creation
• Shape and implement SDR strategy and processes
• Stay abreast of and coach SDRs on best practices
• Serve as a mentor for your team and be a steward of the ServiceTitan organization
• Report to Sr. Management on operational and financial KPIs
• Motivate, incentivize, and recognize team members to encourage top performance
• Recruit, interview, and onboard new Team Members
• Conduct weekly 1X1s with each SDR
• Help evaluate new technologies and programs to drive superior performance

What You'll Bring:

• Direct experience as SDR/BDR and applicable team lead or team management experience
• Strong preference for 2+ years SDR management experience
• Outbound specific cold-calling experience, not just handling inbound leads
• Track-record of success managing a high-performing inside sales team
• Strong understanding of outbound pipeline generation processes
• Enthusiastic and vibrant attitude
• Expert communication and presentation skills
• Strong interpersonal skills and high emotional intelligence
• Analytical mindset comfortable generating reports and identifying trends in data
• Adept at adopting and rolling out new sales enablement technologies, proficiency with Salesforce.com a must
• Experience with Salesloft and associated tech stack solutions strongly preferred

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, we need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

• Flextime, recognition, and support for autonomous work:
• Flexible time off with ample learning and development opportunities to continue growing your career.
• We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits:
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life:
• Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great.

We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors including relevant experience, skill set, qualifications, and performance. We comply with all applicable minimum wage laws.

For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $112,500 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $105,100 USD Applicable for: All other US locations. This role is also eligible for a variable commission plan. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started.