Manager, Sales & Customer Service

Tri Star Energy; Nashville (TN); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Affordable Healthcare Insurance

Tuition Reimbursement

Credentialing Support

HSA Contributions & Matching

PTO & Community Service Days

Employee Discounts and Perks

401K Matching

Corporate Chaplaincy Program

Flex Remote Policy

Employee Assistance Program

Job summary

An established industry player is seeking a Manager for Sales & Customer Service to enhance profitability and client relationships. This role involves managing client onboarding, analyzing sales trends, and implementing innovative technologies to improve operations. Join a recognized top workplace in Nashville where your contributions will make a significant impact on the business and community. If you're passionate about customer service and have strong analytical skills, this is an exciting opportunity to grow with a family-owned company committed to excellence and community service.

Qualifications

• 5+ years of experience in customer service management or related fields.
• Bachelor’s degree in business administration or equivalent experience.

Responsibilities

• Manage onboarding of clients in PDI and CRM systems.
• Analyze sales trends and develop performance measurements.
• Implement new technologies and maintain client relationships.

Skills

Customer Service Management

Commercial Fuels Knowledge

CRM System Management

Analytical Skills

Performance Measurement

Education

Bachelor’s degree in business administration

Tools

PDI System

CRM Software

Job description

Tri Star Energy is currently seeking a Manager, Sales & Customer Service to join our Wholesale Operations team in our Store Support Center in Nashville, TN. The Manager, Sales & Customer Service works to improve the business unit’s profitability by providing timely updates and analysis of day-to-day tactical activities to the Director, Wholesale & Customer Service.

Tri Star Energy is continuing to build out an amazing team of high impact professionals and we want you to be a part of it. We have been recognized as one of Nashville’s top workplaces for the last 4 years in a row and we want you to join us to keep the streak alive!

Benefits Of Working At Tri Star Energy

• Affordable Healthcare Insurance
• Tuition Reimbursement
• Credentialing Support
• HSA Contributions & Matching
• PTO & Community Service Days
• Employee Discounts and Perks
• 401K Matching
• Corporate Chaplaincy Program
• Flex Remote Policy
• Employee Assistance Program/Tri Star Cares

Primary Responsibilities

• Manages the set up and onboarding of new and existing clients in PDI and CRM system.
• Manages the external support of clients and the internal support of sales team, ensuring positive relationships with both.
• Develops and communicates performance measurements that track results of specific strategies within the business unit.
• Develops and communicates standard reporting and analysis for the department.
• Assesses daily supply situations with all vendors, terminals, and carriers.
• Measures performance on store and district levels for trends in gallon sales and profitability.
• Analyzes and aligns specific pricing and branding tactics to best identify the most profitable price points based on sales and competitive data.
• Measures effects on sales of promotional items during specified times. Tracks loyalty programs.
• Administers the brand co-op programs to support the business unit’s facilities upgrade programs.
• Implements new technologies and/or business processes.
• Maintains confidentiality of all company, client, and vendor information.
• Reacts productively to change.
• Performs other duties as assigned.

Qualifications & Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• Bachelor’s degree in business administration, or related field
• A minimum of five (5) years of Commercial, Wholesale fuels, or Customer Service Management experience
• Or, any equivalent combination of education and experience in job-related activities

About Us

Tri Star Energy is a growing, local, family-owned company with nearly two thousand employees and 150+ locations, based in Nashville, TN. With Wholesale, Commercial, and Retail Convenience Store services, we are the Mid-State’s premier convenience retailer and one of the leading fuel distributors in the Southeast. Tri Star Energy has been recognized as one of Nashville’s top workplaces for the last 4 years in a row. Our retail brands, Twice Daily, Sudden Service, White Bison, and Hightail are well known throughout the region as providing a differentiated food and fuel experience that is second to none for our #1 priority: our Guests.

Tri Star Energy and the TSE Brands’ mission is to build lasting relationships by serving our community. Our people are driven by our core values: Strive for Balance, Expect Achievement, Have Integrity, Be Committed, and Be a Servant Leader. Join our awesome team and be a part of setting a new bar for an industry on the rise.

Tri Star Energy is an equal opportunity employer and hires without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Strategy/Planning and Information Technology

Industries

Retail