Manager - Sales and Service

Old Dominion Freight Line; Little Rock (AR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Zero-premium medical plan

Short & Long Term Disability

Flex Spending Accounts

401k with company match

Life Insurance

Wellness Program

Tuition Reimbursement

Job summary

Old Dominion Freight Line is seeking a Service Center Manager to directly manage staff and supervises daily operations across shifts. You will lead the sales team, schedule meetings, monitor production and service quality, and drive safety and training initiatives to maintain high efficiency.

The role demands experience in dock/driver supervision, strong leadership, and a focus on load planning and staff development within a 250+ service center network.

Qualifications

• High school diploma or equivalent required.
• 2 years dock supervisor, driver supervisor, or S/C operations experience; 5+ years preferred.
• Working knowledge of AS/400, Windows and internal dock/yard systems.

Responsibilities

• Staff to goal to meet volume of work.
• Provide direct leadership to all location staff and manage daily operations.
• Monitor service center efficiency and load plans from origin terminals.
• Conduct safety and claims meetings with staff.
• Communicate goals and company news to service center staff.
• Ensure a safe work environment and maintenance of service center.

Skills

Staff management

Leadership

Sales calls

Communication

Safety management

Education

High school diploma or equivalent

Tools

AS/400

Windows

Dock Yard Management System

BLU computer systems

Job description

Full job description

Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

Old Dominion Freight Line is currently looking for a Service Center Manager. This Sales and Services Manager will directly manage all supervisory and all other staff and crew to productively handle work load. Responsible for hiring of all supervisory, office and clerical employees, dock, and drivers. On‑going processing of claims prevention and training. Approves scheduling of, direction of, and preparing for monthly dock and driver meetings. Directly accountable for daily monitoring of production, load average, and the overall service and efficiency of all shifts.

Responsibilities

• Staffing to goal to meet volume of work.
• Make sales calls and manage sales team.
• Provide direct leadership to all location staff.
• Manage daily operations and insure maximum service center efficiency.
• Focus on load plans from origin terminals monitoring cause and effect.
• Conduct Safety and Claims meetings with all staff and verify attendance.
• Work continually to develop and improve service center staff.
• Communicating goals, issues, and company news to service center staff.
• Achieving and maintain goals set by the Company and Regional Vice President.
• Monitor results of each direct report and provide feedback and coaching as needed.
• Ensure a safe work environment.
• Track and verify service center maintenance is completed.

Qualifications

• High school diploma or equivalent required.
• Previous Experience: Minimum of 2 years Dock Supervisor, Driver Supervisor, or S/C Operational experience required. 5+ years’ experience preferred.
• A working knowledge of AS/400, Windows, a thorough knowledge of internal systems such as the Dock Yard Management System and the BLU computer systems in each truck.

Working Days: Shift and hours to be determined.

Working Shift: Shift and hours to be determined. Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.

Benefits

Join the OD Family Today! As a Full Time member of our Family, you and your family are eligible to receive:

• Great Health Benefits including a Zero premium medical plan for employee only coverage.
• Short Term & Long Term Disability.
• Flex Spending Accounts.
• 401k Retirement plan with company match and additional company annual discretionary match opportunity.
• Life Insurance.
• Wellness Program.
• Tuition Reimbursement for Drivers and Technicians.
• Training and growth opportunities to build a career.

We prioritize our OD family of employees. Ability to advance through our promote from within philosophy. National Career Opportunities Available at our 250+ service centers.

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).