Operations Supervisor

Old Dominion Freight Line; Little Rock (AR); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Great health benefits

401k with company match

Tuition reimbursement

Career growth opportunities

Job summary

Old Dominion Freight Line is seeking an Operations Supervisor to manage a shift in a service center and drive safety, quality and efficiency. The role involves supervising staff, coordinating cargo handling, and aligning daily objectives with service standards.

You will train employees on safety, monitor loading/unloading, and maintain housekeeping. Strong communication and leadership are essential to meet customer expectations and company goals.

Qualifications

• Requires strong communication and interpersonal skills.
• Experience in supervision or leadership roles is preferred.
• Working knowledge of AS400 and Microsoft Office is preferred.

Responsibilities

• Oversee shift or section in a service center to meet safety, quality and efficiency standards.
• Monitor and train staff on safety processes and proper lifting techniques.
• Coordinate pickups and deliveries to optimize utilization and customer satisfaction.
• Collaborate with management to align daily and long‑term objectives.
• Provide feedback and guidance to employees on productivity metrics.
• Ensure compliance with safety regulations and company policies.
• Conduct shift meetings and communicate schedules to the team.

Skills

Leadership

Verbal & written communication

Interpersonal skills

Education

High School Diploma or equivalent

Some college

Bachelor’s degree

Tools

AS400

Microsoft Office

Job description

Full Job Description

Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your promises? Do you appreciate a company culture that is open, fosters work‑life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

Operations Supervisor

Old Dominion Freight Line is currently recruiting for an Operations Supervisor. The supervisor will be responsible for managing a shift or section in a service center while maintaining and achieving the department/shift and service center and/or company standards for safety, quality, efficiency, cost, service and delivery, training and development and housekeeping.

Responsibilities

• Monitors and evaluates the safety of each employee daily, trains on safety processes as needed
• Monitors and evaluates the safe and efficient planning, loading and unloading process of freight throughout the shift
• Monitors, evaluates, and teaches employees safe lifting techniques and uses safe lifting as needed throughout the day
• Maintains housekeeping within the shift to ensure safety and productivity
• Manages, assigns and supervises pickups and deliveries to employees in the area to ensure proper utilization and development of employees, equipment, loading and unloading while meeting OD and customer expectations
• Works closely with Service Center management to align daily, weekly, monthly and yearly business objectives
• Provides instruction, analysis, suggestions and ideas for the improvement of operations within the shift, department and facility
• Provides positive and constructive feedback to employees on a continual basis regarding ROI, MPH, stops per hour, return shipments, missed shipments, delivery/pick‑up errors and overall productivity
• Conducts daily inspections to ensure compliance with local state, federal safety regulations, OSHA compliance and DOT compliance
• Ensures that 100% of trailers are loaded correctly to guarantee safe transport of freight
• Strives for continuous improvement in all areas of service center operations
• Operates AS400, BLU, DYMS and other freight monitoring systems to track freight movement
• Possesses forklift job training knowledge and uses a forklift as needed within the service center
• Conducts daily shift meetings
• Makes quick and informed decisions based on volume levels and communicates schedule to affected employees
• Inspects working conditions of tools and equipment needed for safe operation and directs correction of any improper or adverse condition that exists
• Comprehends and ensures compliance with company and government regulations
• Works assigned shift/s as needed; must be available to work depending on customer pick‑up and delivery schedules
• Uses OD’s proprietary technology system to monitor shipment locations as freight moves through terminals while communicating continuously with associates, customers and team members verbally and via other computer operating systems
• Completes company and government forms used in freight movement such as shipping orders, city stripping manifests, freight bills, inter‑terminal movement forms (ITMs) and exception forms
• Is responsible for staff within the department, including hiring and disciplinary action

Qualifications

• High School Diploma or equivalent
• Some college preferred
• 2 years of experience with operations, preferably in the transportation industry
• Supervisory experience preferred
• Working knowledge of AS400 and Microsoft Office
• Good verbal and written communication skills
• Strong interpersonal skills
• Bachelor’s degree preferred

Working Days and Shift

Working Days: Monday, Tuesday, Wednesday, Thursday, Friday. Working Shift: PM. Work Days and Shift are estimates and are subject to change at any given time based on job scheduling or business levels. Any information listed regarding days and shifts is considered a guideline of expectations for the specific position at the time of posting.

Benefits

• Great Health Benefits including a zero‑premium medical plan for employee only coverage
• Short Term and Long Term Disability
• Flex Spending Accounts
• 401k Retirement plan with company match and additional company annual discretionary match opportunity
• Life Insurance
• Wellness Program
• Tuition Reimbursement for drivers and technicians
• Training and growth opportunities to build a career
• Ability to advance through our promote‑from‑within philosophy
• National career opportunities available at our 250+ service centers

Equal Opportunity Employer

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).