Manager, Sales

Benchmark Conference Centers of West Virginia, LLC; Roanoke (WV); On-site; USD 55,000 - 90,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Sales Manager for Stonewall Resort in West Virginia to generate conference business from local and national markets, maximize revenue, and develop new markets while ensuring sound administration.

You will support the DOSM with duties and special projects, and travel up to 25% for industry shows and client visits. Maintain relationships with meeting planners and enhance customer satisfaction across assigned markets.

Qualifications

• Minimum two years of college; degree desirable.
• Excellent written and verbal communication skills.
• Prefer in hotel sales or related industry.

Responsibilities

• Generates Room, F&B, Conference services revenue for the property.
• Achieves or exceeds revenue goals established by DOSM.
• Creates an annual sales strategy report with targeted business and recap trends in the assigned market.
• Identifies market patterns and follow up on leads per company standards.

Skills

Presentation skills

Communication

Organization

Negotiation skills

Education

Two years of college

Tools

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack‑style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture‑perfect, “Close to Nature” park acres.

What you will have an opportunity to do:

The Sales Manager is responsible for generating conference business from a local or national market, maximization of sales, development of potential markets and sound administration of assigned responsibilities through sensible delegation and personal attention to detail. In addition, the Sales Manager is responsible for supporting the DOSM with a variety of assigned duties and special projects.

What are we looking for?

• Minimum (2) two years of college, degree desirable.
• Minimum (2) two years experience in the hospitality field as a sales manager.
• Excellent written and verbal communication skills.
• Prefer in hotel sales or related industry.
• An aggressive, outgoing and self‑motivating individual with a professional and pleasant personality.

ESSENTIAL FUNCTIONS:

1. Generates Room, F&B, Conference services revenue for the property.
2. Achieves or exceeds revenue goals established by DOSM.
3. Creates an annual sales strategy report with targeted business and recap trends in the assigned market.
4. Makes personal visits, when necessary, to target areas and calls on Companies within their assigned markets located in a specific market or area.
5. Identifies market patterns, trends and lead change as needed to protect customer share.
6. Stays abreast of industry trends by reading newspapers and industry publications and makes recommendations of changes which would affect operations.
7. Dedicates time to prospect for new business and utilizes company tools.
8. Ability to create and present customer presentations, and is skilled and confident in pubic speaking engagements.
9. Utilizes Delphi to maintain account files and book repeat business.
10. Responds to all leads from assigned areas and trace dates for follow up within the company standards.
11. Sets up and conducts site inspections and follows up as needed.
12. Sends out creative proposals meeting customer needs.
13. Attends trade shows pertinent to assigned markets and attends meetings, seminars and functions through membership in associations.
14. Participates in Community networking opportunities.
15. Develops and maintains relationships with customers.
16. Follows up with customers in a timely manner under the department guidelines.
17. Conducts follow up conversations to gain feedback on meetings and take the lead on customer concerns/questions after a meeting.
18. Resolves customer complaints, problems and other issues that may interfere with efficient sales operations.
19. Maintains contact with meeting planners; maintains memberships and contacts in hotel industry associations.
20. Consults with potential customers to understand their needs; identifies and suggests products and services that will meet those needs.
21. Reviews and analyzes sales and operation records and reports to identify potential new accounts.
22. Maintains a working relationship with departments interacting with conference groups.
23. Partners with the conference planning team as required/necessary.
24. Promotes all Pyramid properties and achieves quarterly Slingshot (referral) lead goals.
25. Attends internal meetings as required.
26. Performs general office duties and assists other departments, as required.
27. Works on special projects as assigned by DOSM.

MARGINAL FUNCTIONS:

1. Performs other related duties as requested by the Director of Sales & Marketing.
2. Practices safety standards and reports unsafe conditions to the Director of Sales & Marketing.

SKILLS/QUALIFICATIONS:

• Must have the ability to solicit, qualify and secure business in addition to growing existing accounts.
• Possess a thorough knowledge of major market segments
• Self‑motivated positive role model.
• Liaise with vendors and suppliers
• Schedule flexibility with the ability to work weekends as needed to attend industry shows and networking events.
• Travel 25% required as needed.
• Excellent presentation, communication, organization and computer skills
• Proficient with Microsoft Word, Excel, Outlook, PowerPoint
• Excellent sales and customer service skills with proven negotiation skills.
• Ability to work in a fast‑paced environment.
• Willingness to learn and adapt to a dynamic environment.
• Possesses a creative ability to think out of the box and provide solutions for obstacles.
• Stays current with market trends.

PEOPLE SKILLS:

• Pro‑active with a ‘can do’ positive attitude.
• Likes to be busy, always looking for the next task or goal to achieve.
• Great attention to detail in everything that they do.
• Sociable and confident to deal with our guests.
• Ability to problem solve in a situation.
• Friendly, warm and welcoming always.
• Professional in their outlook, taking pride in their appearance, performance and reputation.
• Takes responsibility for their actions and holds others accountable.
• Likes to own problems and find solutions for the benefit of the guests and teams alike.

Compensation:

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.