Manager, Sales

Pyramid Burlington Management; Roanoke (VA); On-site; USD 50,000 - 75,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Sales Manager for its Stonewall Resort portfolio to drive conference and group business from local and national markets.

The role emphasizes revenue growth, market development, and strong relationship building with clients and meeting planners in a dynamic hospitality environment.

Qualifications

• Minimum (2) two years of college, degree desirable.
• Minimum (2) two years experience in the hospitality field as a sales manager.
• Excellent written and verbal communication skills.
• Prefer in hotel sales or related industry.
• An aggressive, outgoing and self-motivating individual with a professional and pleasant personality.

Responsibilities

• Generates Room, F&B, Conference services revenue for the property.
• Achieves or exceeds revenue goals established by DOSM.
• Creates an annual sales strategy report with targeted business and recap trends in the assigned market.
• Makes personal visits to target areas and calls on companies within their assigned markets.
• Identifies market patterns and lead changes to protect customer share.
• Stays abreast of industry trends and makes recommendations that affect operations.
• Develops and maintains relationships with customers.
• Responds to leads and follows up within company standards.

Skills

Two years hospitality sales experience

Excellent written and verbal skills

Aggressive, outgoing, self-motivated

Education

Two years of college, degree desirable

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, "Close to Nature" park acres.

What you will have an opportunity to do:

The Sales Manager is responsible for generating conference business from a local or national market, maximization of sales, development of potential markets and sound administration of assigned responsibilities through sensible delegation and personal attention to detail. In addition, the Sales Manager is responsible for supporting the DOSM with a variety of assigned duties and special projects.

What are we looking for?

• Minimum (2) two years of college, degree desirable.
• Minimum (2) two years experience in the hospitality field as a sales manager.
• Excellent written and verbal communication skills.
• Prefer in hotel sales or related industry.
• An aggressive, outgoing and self‑motivating individual with a professional and pleasant personality.

ESSENTIAL FUNCTIONS:

1. Generates Room, F&B, Conference services revenue for the property.
2. Achieves or exceeds revenue goals established by DOSM.
3. Creates an annual sales strategy report with targeted business and recap trends in the assigned market.
4. Makes personal visits, when necessary, to target areas and calls on Companies within their assigned markets located in a specific market or area.
5. Identifies market patterns, trends and lead change as needed to protect customer share
6. Stays abreast of industry trends by reading newspapers and industry publications and makes recommendations of changes which would affect operations.
7. Dedicates time to prospect for new business and utilizes company tools.
8. Ability to create and present customer presentations, and is skilled and confident in pubic speaking engagements.
9. Utilizes Delphi to maintain account files and book repeat business.
10. Responds to all leads from assigned areas and trace dates for follow up within the company standards.
11. Sets up and conducts site inspections and follows up as needed.
12. Sends out creative proposals meeting customer needs.
13. Attends trade shows pertinent to assigned markets and attends meetings, seminars and functions through membership in associations.
14. Participates in Community networking opportunities.
15. Develops and maintains relationships with customers.
16. Follows up with customers in a timely manner under the department guidelines
17. Conducts follow up conversations to gain feedback on meetings and take the lead on customer concerns/questions after a meeting.
18. Resolves customer complaints, problems and other issues that may interfere with efficient sales operations.
19. Maintains contact with meeting planners; maintains memberships and contacts in hotel industry associations.
20. Consults with potential customers to understand their needs; identifies and suggests products and services that will meet those needs.
21. Reviews and analyzes sales and operation reco