Manager Safety & Facilities GETS

Patriot Rail Company; Gettysburg (Adams County); On-site; USD 70,000 - 110,000; Full time

Job summary

Patriot Rail Company is seeking a Facilities & Safety Manager to spend time on the train, on the platform, and across the property, actively identifying hazards and ensuring safe guest movement.

You will support guest services, special events, car hosting, concessions fulfillment, and light maintenance while coordinating with Excursion Mechanical Manager on contractor work, safety, and daily operations.

Qualifications

• Maintain a visible and approachable presence around guests and employees.
• Monitor guest movement and behavior in boarding areas, platforms, train cars, and other operational areas.
• Assist guests with boarding, deboarding, accessibility needs, and general questions.
• Help ensure that safety procedures are followed without compromising guest experience quality.
• Provide support during VIP experiences, special events, and high-volume days.
• Ride every passenger train and be onboard Safety.
• Step into car host or guest-service responsibilities when needed.
• Support concessions fulfillment and other guest-service functions when needed.

Responsibilities

• Assisting with daily train preparation and operational readiness.
• Adding water to the train as needed.
• Supporting train servicing tasks, including water and sewage procedures when trained.
• Washing or assisting with washing the exterior of the train as needed.
• Monitoring the condition of passenger cars, platforms, equipment, and guest-access areas.
• Owning minor facilities maintenance needs and safety concerns.
• Owning maintenance and repairs to excursion interiors and coordinating with contractors as needed.
• Reporting major repair issues to operations personnel and coordinating corrective actions.
• Assisting with special events and other operational projects.

Job description

The Facilities & Safety Manager will spend their time on the train, on the platform, and throughout the property actively identifying and correcting hazards or securing such issues, supporting safe guest movement, monitoring operational practices of excursion staff, and ensuring employees are prepared to and safely perform their responsibilities.

In addition to safety and facility responsibilities, this position provides operational support when needed, including guest services, special events, car hosting, concessions fulfillment, train servicing tasks that support guest readiness, and identification and correction of light railcar interior and facilities maintenance needs.

Guest Safety & Experience

• Maintain a visible and approachable presence around guests and employees.
• Monitor guest movement and behavior in boarding areas, platforms, train cars, and other operational areas.
• Assist guests with boarding, deboarding, accessibility needs, and general questions.
• Help ensure that safety procedures are followed without compromising the quality of the guest experience.
• Provide support during VIP experiences, special events, and other high-volume operating days.
• Ride every passenger train and be onboard Safety
• Step into car host or guest-service responsibilities when operationally necessary.
• Support concessions fulfillment and other guest-service functions when needed.

Daily Railroad & Operational Support

The Facilities & Safety Manager is expected to be a hands-on member of the operating team and assist with daily railroad needs, including:

• Assisting with daily train preparation and operational readiness.
• Adding water to the train as needed.
• Supporting train servicing tasks such as adding water or assisting with established sewage dump/service procedures, when trained and directed.
• Washing or assisting with washing the exterior of the train when needed as a light operational support task, consistent with established procedures.
• Monitoring the condition of passenger cars, platforms, equipment, and other areas accessible to guests.
• Owning and handling minor facilities maintenance needs and safety concerns.
• Owning and handling minor maintenance and repairs to excursion consist interiors to include but not limited to interior paint, blinds, seating, carpet, bathrooms, changing our air filters on A/C units, doors, vestibules, etc, to include assisting Excursion Mechanical Manager with coordination of contractors when necessary.
• Reporting potential major repair issues and promptly communicating them to the appropriate operations personnel including damaged equipment, accessibility-equipment concerns, or other conditions requiring attention by the appropriate personnel.
• Assisting with special events and operational projects as assigned.
• This role is focused on safety oversight, guest-facing operational support, and light facilities maintenance and it's coordination. It does not include performing heavy equipment maintenance, locomotive or railcar mechanical repairs, or other specialized mechanical maintenance work.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.