Manager - Risk Process & Controls (Special Situations)

Bain Capital; Boston (MA); On-site; USD 115,000 - 130,000; Full time

Job summary

Bain Capital is seeking a Manager, Risks Processes and Controls for its Special Situations team in the US. The role will own critical fund control processes, audit coordination, vendor oversight, and fund lifecycle support.

The ideal candidate works independently, drives improvements, and partners with senior leadership to strengthen the control environment. Responsibilities include coordinating audits (SOC1, AUP-like reviews, annual statements), updating policy manuals, overseeing fund launches

Qualifications

• 6+ years of experience in operations, risk, controls, or fund administration within an alternative investment management or financial services organization.
• Demonstrated ability to independently manage complex, multi-workstream processes from initiation through completion with minimal day-to-day supervision.
• Solid understanding of fund operations, custody processes, and the operational control environment in an alternative asset management context.
• Experience owning or managing audit processes end-to-end; familiarity with SOC1, AUP, or similar frameworks strongly preferred.
• Strong communicator with the ability to engage credibly across functions and external counterparties at varying levels of seniority.

Responsibilities

• Audit Coordination & Compliance: Own and manage BCSS fund‑specific audit cycles end‑to‑end with auditors.
• Own the annual and ongoing review and update of BCSS Policy and Procedures Manuals.
• Fund Lifecycle Support: Manage new fund launches and wind‑downs with cross‑functional teams.
• Maintain fund governance documentation and ongoing compliance obligations.
• Develop and maintain fund workflow maps to improve transparency and cross‑functional collaboration.
• Custody, Controls & Process Improvement: Oversee custody‑related operational processes and asset accounting.
• Lead cross‑functional projects to deliver remediation and efficiency gains.
• Business Continuity: Manage annual testing of the Business Continuity Plan and DR program.
• Vendor & Outsource Partner Management: Oversee relationships with servicers, administrators, custodians; support RFPs.
• Special Projects: Partner with senior leadership on a broad range of initiatives across the BCSS platform.

Skills

Operations management

Risk & controls

Audit coordination

Vendor management

Communication

Education

Four-year college degree in finance, business, economics, or accounting

Tools

Visio

Microsoft Office

Job description

BAIN CAPITAL OVERVIEW

With approximately $215 billion of assets under management, Bain Capital is one of the world’s leading private investment firms. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets. Today, our team includes 1,985+ employees in 24 offices on four continents. We partner differently to help people and companies embrace possibility and realize potential. Founded as a private partnership in 1984, we have fostered a culture of innovation, entrepreneurialism, and agility, empowering our people to define and own their career trajectories. Today, our partnership approach enables us to pursue strategic growth, build enduring relationships with a robust external network, and collaborate across our integrated platform to connect the deep and diverse expertise that unlocks breakthrough insights. Our people are the heart of our advantage. Colleagues at all levels have a seat at the table as they tackle business challenges with a principal investor mindset. By asking incisive questions, respectfully challenging one another, and remaining intellectually agile, we work together to achieve exceptional outcomes.

BAIN CAPITAL SPECIAL SITUATIONS OVERVIEW

Bain Capital Special Situations (BCSS) has invested $35 billion in more than 900 deals across North America, Europe, and Asia Pacific since its founding in 2002. Our investment professionals provide bespoke capital solutions to meet the diverse needs of companies, entrepreneurs, and asset owners in all market cycles — bringing together equity and credit expertise, leveraging technology and data-driven insights, to deliver solutions that traditional providers cannot.

ROLE OVERVIEW

The Manager, Risks Processes and Controls will take ownership of critical fund control processes, audit coordination, vendor oversight, and fund lifecycle support within BCSS. Operating within a framework of priorities set by senior leadership, this individual will work with a high degree of independence — managing workstreams end-to-end and engaging directly with internal and external stakeholders to ensure operational processes are consistently executed to a high standard. The ideal candidate is experienced, organized, and proactive — someone who exercises sound judgment, drives issues to resolution, and continuously looks for opportunities to improve the control environment.

KEY RESPONSIBILITIES

• Audit Coordination & Compliance: Own and manage BCSS fund‑specific audit cycles end‑to‑end, including SOC1, Kaufman AUP Quarterly Review, Eisner Surprise Count, Mercer ASIT, SWIFT, and Annual Financial Statement Audits; serve as the primary point of coordination with internal stakeholders and external auditors
• Own the annual and ongoing review and update of BCSS Policy and Procedures Manuals
• Fund Lifecycle Support: Manage and coordinate new fund/strategy launches and fund wind‑down activities, working cross‑functionally with finance, legal, compliance, and operations
• Maintain fund governance documentation and manage ongoing operational obligations associated with fund entities
• Develop and maintain fund workflow process maps to improve operational transparency, streamline processes, and support cross‑functional collaboration
• Custody, Controls & Process Improvement: Own custody‑related operational processes, including oversight of electronic vaulting arrangements and ensuring assets under custody audit are appropriately accounted for
• Identify and lead targeted process improvement and control remediation projects (e.g., "Not in Bank" asset clean‑up); lead cross‑functional working groups to deliver outcomes on time
• Continuously identify opportunities to streamline workflows and build efficiencies across the BCSS operational control environment
• Business Continuity: Own the ongoing management and annual testing of the Business Continuity Plan and Disaster Recovery program, including documentation, testing logistics, and post‑test remediation tracking
• Vendor & Outsource Partner Management: Manage day‑to‑day relationships with outsourced servicers, fund administrators, and custodians on behalf of BCSS; own new business allocation coordination, issue tracking, and escalation resolution; manage the vendor scorecard process; support RFPs and strategic vendor selection processes as directed by senior leadership; oversee invoice processing review and approval workflows
• Special Projects & Strategic Initiatives: Partner with senior leadership to coordinate and support a broad range of special projects and strategic initiatives across the BCSS platform — from scoping and planning through execution and closing — serving as a reliable and flexible resource as business priorities evolve

GENERAL QUALIFICATIONS

• 6+ years of experience in operations, risk, controls, or fund administration within an alternative investment management or financial services organization
• Demonstrated ability to independently manage complex, multi‑workstream processes from initiation through completion with minimal day‑to‑day supervision
• Solid understanding of fund operations, custody processes, and the operational control environment in an alternative asset management context
• Experience owning or managing audit processes end‑to‑end; familiarity with SOC1, AUP, or similar frameworks strongly preferred
• Strong communicator with the ability to engage credibly across functions and with external counterparties at varying levels of seniority; exercises sound independent judgment and knows when to elevate
• Highly organized with strong attention to detail, consistent follow‑through, and a proactive approach to identifying and resolving process gaps and control weaknesses
• Proficiency in Microsoft Office suite; experience with workflow, reporting, or process documentation tools (e.g., Visio) is plus; familiarity with vendor management and RFP coordination is preferred

EDUCATION

Four‑year college degree required; degree in finance, business, economics, or accounting preferred CPA, CFA, or equivalent professional qualification a plus.

Compensation

Expected Annual Base Salary $115,000 – 130,000. Actual base salary will be determined by a wide range of factors including but not limited to role, function, level, experience, qualifications and geographic location. In addition to a competitive base salary, this position may be eligible for a discretionary annual bonus based upon factors such as individual impact, team and firm performance.

Bain Capital offers a competitive benefits package designed to support employees’ health, financial security, family needs, and overall well-being.

Bain Capital is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Founded in 1984, Bain Capital is one of the world’s leading private investment firms. We are committed to creating lasting impact for our investors, teams, businesses, and the communities in which we live. As a private partnership, we lead with conviction and a culture of collaboration, advantages that enable us to innovate investment approaches, unlock opportunities, and create exceptional outcomes.

Our global platform invests across five focus areas: Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets. In these focus areas, we bring deep sector expertise and wide‑ranging capabilities. We have 24 offices on four continents, more than 2,000 employees, and approximately $225 billion in assets under management.

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